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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. [PARM] error?

    I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

    1 vote
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  2. Concentric Text

    Your recent Free template "Old Jazz and Blues" obviously is a poor design because the text on line pieces are not concentric, which presumably is what the artist intended. This free template is consequently quite useless for a professional designer.

    1 vote
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  3. Wont open

    On PC Opeing a new file doesnt work! I have to quit the program like 100 times a day

    1 vote
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  4. Illustrator CS6 error-message

    Illustrator CS6 gives me a error-message every time I press a key or button on the mouse since I updated to Mac 10.12.6.
    Is there a free update available to solve the problem?

    1 vote
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  5. Clear Recent Files Not Sticky


    1. Version: 21.1.0


    2. Steps:


    Illustrator>Preferences>File Handling & Clipboard>Change Number of Recent Files to Display from 20 to 0

    Close Illustrator
    Re-Open Illustrator (Recent Files Gone...What I want)

    Illustrator>Preferences>File Handling & Clipboard>Change Number of Recent Files to Display from 0 back to 20.

    Close Illustrator
    Re-Open Illustrator (Recent files all return)


    1. Expected Result: When I change back from 0 to 20, I expect all of my recent files to be gone.


    2. Actual Result: Recent Files return when I change the settings back from 0 to 20.


    1 vote
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    Declined  ·  Ashutosh Chaturvedi responded

    The setting you are referring to only controls visibility – does not clear the list. Sure way of clearing the recent history is to clear Illustrator preferences.

  6. Application crash when copy/pasting SVG paths

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application…

    1 vote
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  7. Self-moving object down

    Automatically moveing the selected object down while holding, or quickly press several times the shortcut ctrl -

    1 vote
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  8. Crash when vectorising any image

    Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.

    I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.

    This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !

    1 vote
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    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  9. Variable Data - ignore a blank object

    Variable printing – an amazing utility within Illustrator which is probably often underutilized!

    Unfortunately, if the .csv file containing your data contains a blank cell you'll run into issues. Fixing this or creating a workaround so that we can import those blank cells as just a space would be HUGE!

    Printing mailing labels and being able to ignore a second line for an address would no longer be out of the realm of possibilities! And that's just the tip of the iceberg!

    Let's get behind this – Help me vote this to the top!

    0 votes
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  10. Can only marquee zoom when in overprint preview or wireframe.

    The marquee zoom tool is not working correctly in CC 2019. Previously you could turn "Zoom to selection" on or off. In CC 2019 this option is still available under preferences, but regardless if you turn it on or off, the marqee zoom feature only works if you're in overprint preview or wireframe. When in GPU Preview, only "Zoom to selection" works, even if you have it turned off.

    MacOS Sierra 10.12.6
    Mac Pro (Mid 2010)
    Processor: 2.8 GHz Quad-Core Intel Xeon
    Memory: 16 GB 1066 MHz DDR3
    Graphics: ATI Radeon HD 5770 1024 MB

    0 votes
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  11. Illustrator crashes when editing a graph column design

    Illustrator crashes when editing a column design with the graph tool. Editing a text box that is linked to the data causes an error "Can't edit type." and types a character. Then I try editing the text again causes the previous character to be typed, the current one and the error. Sometimes illustrator crashes when the type turns to a black fill. Also, editing the column design makes the graph transform vertically and horizontally. Attached is an example.

    0 votes
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