Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Preview pane no longer displays preview of .ai files v24

    Since the update to v24, I've not been able to see a preview in my preview pane for .ai files when opening a document. This is extremely helpful and hope that it returns.

    4 votes
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  2. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes
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  3. Grouped Objects Resizing Errors & Inconsistency

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their…

    4 votes
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  4. Select Same Stroke Color doesn't work in isolated Live Paint group

    When you make Live Paint group out of differently colored strokes and then you want to select only e.g. red strokes, while isolated, then Select Same commands are grayed out.

    4 votes
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  5. Pathfinder precision needs to be addressed

    Why is the pathfinder tool imprecise in the latest version of illustrator? It leaves trash behind, creates extra nodes, distorts what were precise shapes, and just doesn't work like it once did? What gives Adobe?

    Here is one example....of what happened when I used the unite function. Why can it not create a perfect circle? How did you break the tool. Stop adding **** to your programs and fix the problems, PLEASE.

    Feel free to contact me directly. Please do. Do something...

    4 votes
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  6. Welcome screen not opening

    The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

    4 votes
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  7. Basic or Advanced setting for toolbar does not work everytime I open Illustrator.

    Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!

    4 votes
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  8. Illustrator randomly fails on select-paste

    23.0.1 64-bit on Win 10 Xeon with GPU accel. Selection, copy paste text fails randomly. Copy seems to work but all paste options grayed out. Yet I can paste to NotePad and other apps. This has been going on for over a year. Have to double click or paste to another doc first. Please fix!

    4 votes
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  9. Rasterizing a clipped image/group of objects results in extra white space in the resulting image.

    If I rasterize a clipped image, the result is the same size as the clipped image but with extra whitespace surrounding the clipping boundaries. Expected result, IMO, should be that the resulting image is only as large as the clipping object.

    4 votes
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    does the image crop tool work for you?
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  10. tab

    Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.

    4 votes
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  11. Adobe Illustrator CC version 22.1 keep crashing my MacBook Pro

    Adobe Illustrator CC version 22.1 keep crashing my MacBook Pro With macOS High Sierra version 10.13.2.

    Adobe Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed PC at least twice a day.

    4 votes
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  12. Overprint black does not record in action in CC2018

    In CS6 it was possible to record the properties of the Edit > Edit Colors > Overprint Black command into an action.

    In CC2018 (22.1) this is no longer possible and would appear to be a bug.

    4 votes
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  13. illustrator 2018 crash

    illustrator 2018 crashes when I try to make a pattern. I'm using a 2017 macbook pro.

    4 votes
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  14. Unselctable and undo glitch

    When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.

    Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.

    Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens…

    4 votes
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  15. Illustrator freezes - must close using Task Manager

    Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.

    4 votes
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  16. Bad precision of the mouse/cursor

    I am using Illustrator CC2018 on a MAC OX Sierra.

    There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
    This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
    Am I the only one experiencing that ?

    4 votes
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  17. Charts and Graphs: x-axis number values shift when revising data in a bar graph

    When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.

    4 votes
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  18. Illustrator 2020 (v24.0.2) crashes consistently with "Can't Finish Previewing"

    At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing". Thought this was fixed in previous releases but since updating Ai its happening again.

    3 votes
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  19. SEARCH BAR-Cannot Type in that Field

    After saving a file in Illustrator. I go to File>Open>folder my files are in. NEXT, I use the upper right search bar to find the file I need. It will not allow me to type in that search bar. I have to close out of Illustrator, then reopen and start all over again to be able to type in the search bar.

    Windows 10. PC. Vers. 24.0.1

    3 votes
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  20. CC 2020 AI and InDesign Crashing and Freezing

    Having major issues with both Illustrator and InDesign 2020.

    For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).

    InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has…

    3 votes
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