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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

    The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

    current solution: revert back to older version of windows 10.
    ideal would be: adobe fixing issue

    5 votes
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  2. outline view does not work

    I'VE TRIED EVERYTHING.

    it doesn't work, even if i try to make only outlines , i can see the preview

    5 votes
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  3. align panels

    macOS Catalina 10.15.5
    illustrator 24.2
    aligning panels with a figure
    align panels to the left
    panels aligned to the right

    4 votes
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  4. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes
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  5. Zero-height marquee

    Please study the GIF attached.


    1. I want to select an edge of the yellow-beige path

    2. I grab Direct selection tool and drag a frame over the edge — OK

    3. I make it faster — still OK

    4. I make it with my usual speed and get the marquee that has 0 height.
      It happens with me all the time! I don't fake it, I just automatically try to drag the less tall frame as possible, because sometimes I need to select quite a tiny segment.
      And when it happens — Illustrator selects nothing.

    Well, this is wrong.
    If you draw a…

    4 votes
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  6. Grouped Objects Resizing Errors & Inconsistency

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their…

    4 votes
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  7. Select Same Stroke Color doesn't work in isolated Live Paint group

    When you make Live Paint group out of differently colored strokes and then you want to select only e.g. red strokes, while isolated, then Select Same commands are grayed out.

    4 votes
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  8. Pathfinder precision needs to be addressed

    Why is the pathfinder tool imprecise in the latest version of illustrator? It leaves trash behind, creates extra nodes, distorts what were precise shapes, and just doesn't work like it once did? What gives Adobe?

    Here is one example....of what happened when I used the unite function. Why can it not create a perfect circle? How did you break the tool. Stop adding **** to your programs and fix the problems, PLEASE.

    Feel free to contact me directly. Please do. Do something...

    4 votes
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  9. Welcome screen not opening

    The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

    4 votes
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  10. Direct Selection Tool not showing bounding box

    Hi,
    When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
    I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
    It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.

    I'm using the latest release - 23.0.1 on windows 10 (updated).

    Thanks
    Ori Manor

    4 votes
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    Request to Contact Support  ·  2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. Excel graph conversation doesn't work on a Mac anymore

    When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
    Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
    To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
    I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF…

    4 votes
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  12. Basic or Advanced setting for toolbar does not work everytime I open Illustrator.

    Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!

    4 votes
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  13. Illustrator randomly fails on select-paste

    23.0.1 64-bit on Win 10 Xeon with GPU accel. Selection, copy paste text fails randomly. Copy seems to work but all paste options grayed out. Yet I can paste to NotePad and other apps. This has been going on for over a year. Have to double click or paste to another doc first. Please fix!

    4 votes
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  14. Rasterizing a clipped image/group of objects results in extra white space in the resulting image.

    If I rasterize a clipped image, the result is the same size as the clipped image but with extra whitespace surrounding the clipping boundaries. Expected result, IMO, should be that the resulting image is only as large as the clipping object.

    4 votes
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    does the image crop tool work for you?
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  15. tab

    Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.

    4 votes
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  16. Overprint black does not record in action in CC2018

    In CS6 it was possible to record the properties of the Edit > Edit Colors > Overprint Black command into an action.

    In CC2018 (22.1) this is no longer possible and would appear to be a bug.

    4 votes
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  17. illustrator 2018 crash

    illustrator 2018 crashes when I try to make a pattern. I'm using a 2017 macbook pro.

    4 votes
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  18. Unselctable and undo glitch

    When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.

    Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.

    Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens…

    4 votes
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  19. Bad precision of the mouse/cursor

    I am using Illustrator CC2018 on a MAC OX Sierra.

    There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
    This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
    Am I the only one experiencing that ?

    4 votes
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  20. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

    4 votes
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