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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. undo is broken

    Undo is just wonky. I hit Undo, and rather than just stepping back one step, it jumps several actions backward, and the Redo steps can't even get back to where I was. I wish I could provide more info, but it's just jacked, so I can't trace the problem.

    5 votes
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  2. Pasting previously copied objects to random places

    Illustrator pastes copied objects to random places outside of the view area.
    I have to zoom out and look for the pasted object somewhere outside the artboard. Since updated to the latest version of the software. Also updated the OS to High Siearra to give you a full picture.

    5 votes
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  3. Adobe Illustrator CC version 22.1 keep crashing my MacBook Pro

    Adobe Illustrator CC version 22.1 keep crashing my MacBook Pro With macOS High Sierra version 10.13.2.

    Adobe Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed PC at least twice a day.

    5 votes
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  4. copy and paste at original position fails from time to time

    I love the to copy and paste object at same position in an other artboard.


    1. macOS High Sierra + latest Illustrator

    2. copy, select artboard paste at same position
      3 appears in selected artboard at same position
      4 copy and pastes somewheere else – not in that artboard

    5 votes
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  5. (signo precaución) No se pudo leer el archivo debido a un error

    Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.

    Lo peor es que no solo me pasa con AI, también con PSD

    5 votes
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    8 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator Crashing when opening files

    When I'm working in Illustrator and I have another file I want to open, I'll double-click open a file and Illustrator will stop responding. I'll need to quit using the task manager and open the files again.

    I had a work-around of opening a file from File > Open, but now that just crashed my illustrator file as well.

    I'm working on Windows 10. Unfortunately I can't share my files, but it's been happening across several projects. Can't pin-point a specific issue.

    5 votes
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  7. Illustrator freezes - must close using Task Manager

    Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.

    5 votes
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  8. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

    The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

    current solution: revert back to older version of windows 10.
    ideal would be: adobe fixing issue

    5 votes
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    10 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. outline view does not work

    I'VE TRIED EVERYTHING.

    it doesn't work, even if i try to make only outlines , i can see the preview

    5 votes
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    12 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  10. align panels

    macOS Catalina 10.15.5
    illustrator 24.2
    aligning panels with a figure
    align panels to the left
    panels aligned to the right

    4 votes
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  11. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes
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  12. Zero-height marquee

    Please study the GIF attached.


    1. I want to select an edge of the yellow-beige path

    2. I grab Direct selection tool and drag a frame over the edge — OK

    3. I make it faster — still OK

    4. I make it with my usual speed and get the marquee that has 0 height.
      It happens with me all the time! I don't fake it, I just automatically try to drag the less tall frame as possible, because sometimes I need to select quite a tiny segment.
      And when it happens — Illustrator selects nothing.

    Well, this is wrong.
    If you draw a…

    4 votes
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  13. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes
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  14. Grouped Objects Resizing Errors & Inconsistency

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their…

    4 votes
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  15. Select Same Stroke Color doesn't work in isolated Live Paint group

    When you make Live Paint group out of differently colored strokes and then you want to select only e.g. red strokes, while isolated, then Select Same commands are grayed out.

    4 votes
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  16. Pathfinder precision needs to be addressed

    Why is the pathfinder tool imprecise in the latest version of illustrator? It leaves trash behind, creates extra nodes, distorts what were precise shapes, and just doesn't work like it once did? What gives Adobe?

    Here is one example....of what happened when I used the unite function. Why can it not create a perfect circle? How did you break the tool. Stop adding **** to your programs and fix the problems, PLEASE.

    Feel free to contact me directly. Please do. Do something...

    4 votes
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  17. Paste remembers layers bug with isolation mode

    If you choose the option Paste Remembers Layers and copy elements when in Isolation Mode and paste these after exiting Isolation Mode, they appear on a new layer named "Isolation Mode". They should appear on their parent layer instead.

    4 votes
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  18. Welcome screen not opening

    The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

    4 votes
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  19. Excel graph conversation doesn't work on a Mac anymore

    When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
    Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
    To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
    I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF…

    4 votes
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  20. Basic or Advanced setting for toolbar does not work everytime I open Illustrator.

    Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!

    4 votes
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