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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. illustrator 2018 crash

    illustrator 2018 crashes when I try to make a pattern. I'm using a 2017 macbook pro.

    4 votes
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  2. Unselctable and undo glitch

    When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.

    Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.

    Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens…

    4 votes
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  3. Bad precision of the mouse/cursor

    I am using Illustrator CC2018 on a MAC OX Sierra.

    There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
    This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
    Am I the only one experiencing that ?

    4 votes
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  4. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

    4 votes
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  5. Charts and Graphs: x-axis number values shift when revising data in a bar graph

    When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.

    4 votes
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  6. Mouse/Tablet issues when using Hej Stylus! in combination with Ai

    Operating system: macOS 10.15.6
    Graphics card: NVIDIA GeForce GT 750M 2 GB
    Intel Iris Pro 1536 MB
    Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

    Broken: Ai CS6+

    Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
    Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

    CGEvent.tapCreate(tap: .cgSessionEventTap,
    place: .headInsertEventTap,
    options: .defaultTap,
    ...
    Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
    Using Tablet devices causes blender to 'use'…

    3 votes
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  7. Decimal points added to values - Precision issues

    I am operating on Windows 10 and just updated to Ilustrator 24.3.

    I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The…

    3 votes
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  8. Objects locked

    Objects become locked in place for no reason - no obejct is set to lock.
    This happens randomly when working with objects / shapes / strokes.

    The only way to get rid of the issue is to restart Illustrator.

    3 votes
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  9. Scaling Issue in large canvas Illustrator 24.2.1

    When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS…

    3 votes
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  10. Keyboard increment setting bug

    Illustrator 24.2.1
    Mac OS 14.6 iMac Late 2015 27"

    Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.

    UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points.…

    3 votes
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  11. magically appearing anchor points

    When I join paths, use the pathfinder tools, or shapebuilder options, anchors that I DID NOT create, appear. There is no rhyme or reason to when it will decide to do it. So annoying. Over time this degrades the image when enlarging, shrinking, offsetting paths and a number of other features I don't want to waste my time listing. I don't care what you say about vectors and your program, I've been doing this a long time, it happens. I personally deal with vinyl plotters. Plotters don't like unnecessary or extra anchor points. It can slow down the cut process…

    3 votes
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  12. Can't Select behind objects

    The following instructions do not work. I need this function...

    Select behind objects

    In Illustrator, you can select objects that lie underneath other objects using Ctrl+click (Windows) or Command+click (Mac OS). The pointer changes to Select Behind on the first Ctrl+click (Windows) or Command+click (Mac OS). On subsequent usage of Ctrl+click (Windows) or Command+click (Mac OS), the selection iterates through the objects directly underneath the pointer position.

    3 votes
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  13. "Don't show again" check box

    "Don't show again" apparently means show every d*mn time.

    Checking the box never works. Why?

    And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.

    Fix your sh*tty program and make it as good as it was before CC.

    3 votes
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  14. Pressing Ctrl + Win sends the active object backward

    If you have at least 2 objects on the artboard and the top one is selected, pressing Control + the Windows key on Windows 10 sends the active object backward one step. It's a keyboard shortcut that doesn't appear to be editable in Keyboard Shortcuts in case it interferes with that shortcut being used for something else.

    3 votes
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  15. Survey Request

    The annoying prompt to take the survey cannot be turned off. Even on completing it I am still prompted to take it - when you do its recognized you've already taken this. This survey prompt should be disabled at least when it's been taken once.

    3 votes
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  16. Illustrator Window Disappears When Changing Screen Focus

    When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

    It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

    This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and…

    3 votes
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  17. Graph Pie Chart can't expand or resize

    Graph tool Pie Chart can't expand or resize. This seems like a legacy bug that has crept back. Some threads online from 2013 reporting same issue. All transform fields are grayed out, when I go to expand in menu nothing happens no error no nothing. It did not used to be like this. I really wish that every time you did an update adobe you did not break a bunch of just standard features that used to work.

    3 votes
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  18. Changing units doesn't change anything

    Changing units doesn't change anything.

    Working in pixels but values show millimetres.

    This BUG (not an idea) comes and goes with each iteration.

    This is meant to be professional software—why are basic things like measurement and colour consistency so useless?!

    3 votes
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  19. White pixel line around shapes

    Ever since Appearance was introduced, my artwork on screen suffers from a white pixel line around shapes. Seems a rendering problem: the line is not actually existing - zooming in does not make it thicker, it's always one pixel. Tried switching GPU off and on. No difference.
    The appearance of the black shape: Fill is black, Stroke is None.

    3 votes
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  20. SEARCH BAR-Cannot Type in that Field

    After saving a file in Illustrator. I go to File>Open>folder my files are in. NEXT, I use the upper right search bar to find the file I need. It will not allow me to type in that search bar. I have to close out of Illustrator, then reopen and start all over again to be able to type in the search bar.

    Windows 10. PC. Vers. 24.0.1

    3 votes
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