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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Shortcuts not working, update cc 2018

    I was using CC fine the other day, and now I've updated to the latest version (2018) none of my shortcuts are working, only the space bar works for moving around - very frustrating since it takes away my whole workflow and adds loads of time to creating something very simple!

    3 votes
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  2. Pixel Preview stuck the Program

    I have Illustrator cc 2018.
    When I press Pixel Preview -
    1. It does not show a pixel preview - it keeps show the vector preview.
    2. It jams the software. You can't do any action, unless close the software. And than if you press pixel preview again - it will happen again.

    3 votes
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response. I hope your issues is resolved.
    If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  3. Illustrator CC 2018 (Mac) error message after quitting program

    Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.

    3 votes
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    Completed (Comments Open)  ·  2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. IMAGE AUTOMATICALLY EMBEDDED WHEN DRAGGED INTO ILLUSTRATOR

    THIS IS SCREWING MY WORK FLOW AND HAPPENS OUT OF NO WHERE

    3 votes
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  5. I have the latest Illustrator CC 2018, it Lags horribly moments after launch and then crashes, I can't get work done, I have the latest imac

    I have the latest Illustrator CC 2018, it Lags horribly moments after launch, Freezes and then crashes, I can't get work done, I have the latest up to date imac with 32GB of Ram.

    Illustrator cc 2017 was perfect, 2018 is a nightmare!

    3 votes
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  6. Align Stroke isn't allowing me to place stroke on outside or inside of line on certain items.. Both options are greyed out.

    Since latest update, Align Stroke isn't allowing me to place stroke on outside or inside of the line on certain items. I'm noticing this on both text and vector objects with "holes".

    3 votes
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  7. Got a black screen (WorkPlace)

    Dear Sir/Madam

    When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
    please find attached for this problem

    3 votes
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  8. Better Customer Service & Chat

    Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.

    3 votes
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  9. Export jpeg files become Recent Files

    In my recent files when I first launch AI along with in the File Menu. If I choose to export jpegs files from an AI file, those files now become part of the Open Recent Files. Can we remove this so only files that were actually "opened recently" apprear in this menu, instead of opened recently and exported recently.

    2 votes
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  10. Object > Align commands are disabled when single object is selected

    Align commands we can assign hotkeys to, instead of using action-wrappers and F-only-keys are great.
    But if you select a single object, the Object > Align command will be disabled (but the hotkeys assigned to separate commands will work anyway).
    Please check what makes this folder disabled for a single object selected and fix it.

    2 votes
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  11. 2 votes
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  12. Isolation mode bug

    New idea - provide a product discount while you fix the isolation mode bug.
    Major flaw in expensive software = discount for your loving, loyal customers?

    I (many of us) rely on this software for my job, recent bugs have created major workflow disruptions and decreased efficiency.

    2 votes
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  13. CC 2021 freezing on or right after start after working just fine for 3 weeks

    Hello,
    I worked for 3 weeks just fine with PS, AI and InDesign (all CC 2021) and then one evening the applications won't open again. They are freezing when starting up or crashing right after the start. I have changed nothing on my system, have installed no new software or anything I could imagine causing this behavior. Looking for help I browsed the internet and found that for many people only reinstalling the CC2020 applications helped. So I did that because I had work to finish. I think Adobe is not doing enough to help those many designers who report…

    2 votes
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  14. Snap to bounding box of symbol

    The bounding box of a symbol has anchorpoints. But these are not snappy, alas.

    Please make those snap as any other anchor point.

    2 votes
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  15. Text Box (Dash) Issue


    1. Apple MacOS Catalina. Adobe Illustrator 2021.

    2. Create text box. Choose a font and start typing, then type a '-', then if changes your font. (When typing in a font box on Illustrator, when you type a -, it goes back to the default font. I don't know why but I have had this bug for a few weeks now.)

    3. To keep writing in the same font.

    4. It changes the font.

    2 votes
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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  16. This operation cannot complete because there isn't enough memory (RAM) available.

    i'm getting this message "This operation cannot complete because there isn't enough memory (RAM) available." I have 64GB Ram and NIVIDIA RTX 3090GPU , it happens when I tried to rotate a shape that has "free from gradient" and inner glow effect with clipping mask.

    I'm using AI version (25.0)

    2 votes
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  17. Copy and past does not always work

    This seems to be a long-standing bug in Illustrator. When I copy some object and try to paste it no paste option work using shortcuts. Worse, the Edit menu shows all paste options highlighted but they dont work either. So I have to reinitialize Illustrator to get things done. Its very frustrating! I`m using version 25.0 on Windows 10, but had the same problem in the previous version too.

    2 votes
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  18. Issue with align to key object tool moving objects off the workspace not by the selected distance

    When I try to align with a key object, the objects move off of the workspace and not by the distance selected. I have created a video of the issue here: https://www.screencast.com/t/hz5lD32lOW

    2 votes
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  19. AIX file opens as blank white square

    Working in Windows 10 Pro and Adobe Illustrator 24.3

    Hi, I've recently run into the issue of not being able to open AIX files in illustrator despite having logged in to ArcGIS Online. Now, when I open an AIX file I'm just given a blank white square without any of my layers. I haven't had this issue before, so I'm wondering what is causing it. Any help would be appreciated. File I'm trying to open is attached as well as a screen grab of what I'm seeing when I try to open it.
    Thanks!!

    2 votes
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  20. Pathfinder tool functions not working

    I am using Illustrator 2021, which just auto-updated, running on Windows 10.

    The Pathfinder tool's functions (Unite, Minus Front, Intersect, and Exclude) are not working just after Illustrator 2021 updated. The Intersect subfunction still produces a "The filter produced no results" error box, but none of the other functions do anything.

    In the attached image, the two ellipses are supposed to get merged into a lumpy shape, but they don't.

    2 votes
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