Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. 52 votes
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    44 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  2. Can't Print Illustration

    Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.

    19 votes
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    28 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,
    Will it be possible for you to join a connect session with the Illustrator team so that we can isolate this issue further?
    If yes, then please do let us know about your available time so that we can schedule a connect session accordingly.

    Your help is deeply appreciated.
    Our time zone is IST (+5:30 GMT).

    With Best Regards,
    Illustrator Team

  3. Media size at print returns to default by specific operation

    Any operating system (happens on both Windows and Mac)
    Illustrator Version 22.x or 21.x

    Change "media size" in print setting from "Defined by Driver" to any paper.
    Finish the print dialog ("Done" click).
    Select from the color book with Swatches panel, or set the arrow with the Stroke panel.
    When returning to the print setting again, the media size returns to "Defined by Driver".

    Does not occur before Version 20 (CC 2015.5).

    Possibility to occur when using settings that refer to another Illustrator file.

    Problems reported in the Japan Forum.
    https://forums.adobe.com/thread/2424994

    13 votes
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Raghuveer responded

    Hi,

    Thanks for reporting this. We are able to repro this issue at our side and are currently investigating this.

    With Best Regards,
    Illustrator Team

  4. Lines under 1pt render thick in PDF

    In Illustrator, lines thinner than 1pt end up rendering a mess (thick, out of alignment) when viewed in PDF. This is fixed in the viewer by un-checking "Enhance Thin Lines", but it is unreasonable to ask every client of a designer to update that setting. Furthermore it's impossible to un-check this setting, for example on the Vistaprint website where the PDF preview of an AI file is used as the product proof.

    Please fix this. There have been a million excuses on why this is not a bug but a feature, but we NEED the ability to disable it from…

    6 votes
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide Test file(Via File→Package) with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

  5. CC 2018 Multiply Blend Mode Incorrect

    CC 2018 & Mac Sierra

    If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.

    Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.

    We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping…

    6 votes
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    6 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    We could reproduce this issue at our end, following are the findings

    1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
    2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
    3. Works fine in Overprint Preview
    4. Works fine in Print & PDF

    Please confirm above observation match with the problem reported in this issue

  6. Custom paper size in print dialog box is grayed out

    I am using Windows 10 with Adobe Illustrator CC 22.1 64 bit. I need to print on 11.5 x 11 paper. I can't choose Custom or enter in paper dimensions. Those options are grayed out.

    3 votes
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  7. Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter

    Error: Can't print the illustration - Just updated to 23.0.1 - Trying to print to HP DesignJet 1055CM Plotter - I can print to a HP Color LaserJet MFP M477fdw just fine. If I don't get the Error then the program crashes.
    Using Windows 10 on 64-bit PC.

    2 votes
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    2 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  8. Print Area doesn't adjust according to Print Driver

    Once you print and click on setup, then proceed to set your printer up for custom sizes the print area in the print dialog box doesn't change. In order to get it to match the artboard and what you have inputted into the printers driver, you have to click on setup again and print. This adjusts the print area but this extra step is a bug.

    2 votes
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator CC 2018, will not print after recent upgrade.

    Microsoft 10, Illustrator CC 2018, will not print after recent upgrade.
    Photoshop does and all other programs will print.
    What can I do to fix it or do you need to fix the bug.

    2 votes
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    1 comment  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  10. printing ppd changes

    I go to print a file. Select my printer preset.
    I get the error
    "The specified PPD is invalid. The default PPD will be used."
    I hit OK.
    Print window pops back up
    I manually select the printer. Hit print. I get another error that says" can't print file"
    I hit OK
    File -print again.
    I manually select the printer and the ppd to match.
    Make sure everything else. Size, placement of the file are okay. Hit Print. Then it will print.

    I tried resaving my preset, but this has not changed the issue.

    It seems like as time has…

    2 votes
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  11. some objects wont print

    I am running illustrator CC 2018 on windows 8.1
    When I print certain files certain objects will not print. I have attached an example of the result. When I print black and white it works. Another person in our company with the same update and similar computer is able to print with no problem. I was printing the same file fine before I updated to the 2018 version two days ago.

    2 votes
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    2 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  12. Print menu resets to default when loading Pantone colour book

    Bug - Print menu resets to default when selecting a Pantone colour from any book
    This in turn causes print tiling, page size etc. to disappear. Then have to return to print dialogue and set everything back to A3, page tiling etc.

    Been persisting with this bug for over 6 months, very annoying.

    2 votes
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    1 comment  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  13. Rendering intent selection not applied

    The selection of rendering intent in the print dialog box is not applied. When printing only the selected rendering intent of color settings applies. I.E the drop-down for selecting rendering intent when printing seem to not be hooked up to any active code at all. This has been an error since at least 2011.

    1 vote
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator crashes when I print ink separations as a PDF

    Illustrator crashes when I attempt to print ink separations as a PDF. It never used to do this, but now it does. What can be done to fix this?

    1 vote
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  15. Rasterize - Preserve Spot Color Bug

    When rastering complex designs for print output, the default is "preserve spot color". I rasterize images and print a pdf file for use in rip software. If I leave "preserve spot color" selected I get a pdf file that is blank, if I turn it off and rasterize, I get the correct PDF file. This is new, as I have been doing this for many years now with no issues. I do believe in the past that check box has been left unchecked by default, but remains sticky.

    1 vote
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  16. Spot Colour separations from .EPS (DCS) gives blank plate

    When outputting spot colour separations from a DCS .EPS file in Illustrator, one of the separations always generates a blank plate. I must duplicate the offending colour channel in Photoshop in order to get a print from it's duplicate.
    Illustrator CC and Photoshop CC are updated to newest release on Mac OSX and Windows 7. Results the same printing to SoftRIP.ppd or Adobe PDF.ppd

    The pdf example file contains the blank plate and the duplicate so you can see what should have printed. Let me know if you would need to see the native file DCS .EPS file

    1 vote
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    3 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  17. making postscript file

    i working with illustrator from cs4 and cs5.
    in cs5 version of illustrator when i print my artwork to a postscript file with the generic post script driver, the default path for saving file was the path of saved current document or latest saved location, and that was very good and time saver for me.
    but in CS6 and later versions, the default location for save file is "this pc" or my computer ...
    and this is very time vested process.
    with the best regards.
    thank you

    1 vote
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  18. Printing Resolution Reset

    Illustrator speichert folgende benutzerdefinierte Druckvorgabe nicht, und setzt sie sogar beim erneuten Öffnen des zuvor gespeicherten Dokumentes zurück.

    Datei > Drucken > Ausgabe > Auflösung

    1 vote
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  19. Printing problems with latest Illustrator

    The latest version of Illustrator CC 22.1 will no longer print our label artwork. We are a commercial winery and have no previous issues printing these files. We are running Windows 10 64 version 1803 6/9/2018 OS build 17134.165.

    As a work around, we tried printing these files from Acrobat DC which is included in our creative cloud package. The files print fine.

    We are seeing a lot of people complaining that it is the Myriad Pro font but as I stated we can print the files from Acrobat DC but just not Illustrator.

    1 vote
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    4 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fonts will not allow me to print

    using Illustrator 22.1 after upgrading to the newest version I can not print. I get the error can't print illustration. If I convert the type to outlines it will print.

    How can I get it to print.

    1 vote
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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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