Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Text import option error

    Unable to open Ai file. It shows Text import error. Please advice how to fix

    11 votes
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    11 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  2. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

    11 votes
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    17 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

  3. Unwanted characters appearing when outlining text.

    When using Type > Create Outlines, there is a chance of unwanted characters appearing.

    Attached is a file where the error is reproducible. Notice how an additional "d" and "g" appear with you outline the text.

    This file was created using Ai CC v22.0.1 and according to forum posts ive found, this issue has existed since CS4 or possibly earlier.

    10 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Deleting segment of path for 'Type on path' and than undoing it gives wrong result

    I have type on path.
    I delete one segment of the path, and text is now overflowing.
    I undo deletion, path got restored, but text does not — it is still trimmed, and I have to NOTICE this and drag end marker back.
    'Undo' must restore previous state fully.

    10 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  5. Selecting font for styled text

    While trying to change the font of a styled text box by scrolling throgh the font list, the list glitches and closes. Sometimes selecting a different font randomly and sometimes there font of the text box stays the same.
    Happening on multiple files with different-styled text. The issure does not seem to happen while working with regular-styled text.

    9 votes
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    6 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  6. Large Amounts of Text overrun text area, disregard justification

    I'm using Illustrator CC (2017).
    I am creating a 6'x4' poster, where a single text box holds the entire text of the Bible (~730,000 words) as a single string of text (regular spaces between words, but no paragraph returns) in Helvetica Neue Lt Std, 107 Extra Bold Condensed, 3 pt size with 2.7 pt leading, all caps, full justification, default hyphenation. I am using a text wrap around a compound object with a transparent fill to create a negative space in the midst of this text block (in my case, that compound object is text converted to a shape, so…

    10 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  7. Text cursor too thin to see

    Editing text in Adobe Illustrator CC2020 has become harder than the previous version I was on, CS5.5. I produce infographics. Text is a vital component. It's harder now than ever before because Adobe has made the text cursor bar so thin, it's barely visible.
    I'm using the latest CC2020 on the latest Catalina macOS on a 2019 27-in 5K iMac. Is it the 5K screen that is affecting the cursor? Please, Adobe, just thicken it up by a pixel or two. Currently it's so thin, it's hard to find it when editing text.

    8 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Ninian, Thanks for reporting this. Could you please go to Preferences→User Interface→UI Scaling slider. It will scale the entire Illustrator UI proportionately. Let us know if increasing the value on that slider helps. Thanks.

  8. Glyph rendering bug with bitmap OT-SVG fonts

    Glyphs that consist of a single-colored bitmap image are not rendered in text frames nor in the Glyphs panel.

    When we start using them within a text frame, they also break the rendering of all subsequent characters (they disappear).

    To reproduce, enter the character "m" in the attached AI file.

    8 votes
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    5 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hello ,

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3 .
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

  9. Set Area Type width to larger than 13.888 inches via Type->Area Type Options... dialog

    Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

    This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

    I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type…

    8 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ultra-slow cycling through font names with arrows and focus in Font Family field

    When I try to cycle through font family list with focus set in Font Family field, it takes about 1-2 second for AI CC2018 to change both name and actual font for selected object (but it does it as ultra-fast when you drop down this field!) AI CC2017 does it a bit faster (0.5-1 second).

    7 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fonts

    My synced fonts don't show up in Illustrator. These are fonts that have been syncs for months. Restarting Illustrator does nothing. Unsyncing and resyncing fonts on Typekit does nothing.

    7 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. Fonts

    Missing Fonts. When opening my files i have the fonts missing. Meaning every font i used are all gone and even though i can see it in the preveiw but when opening the files the fonts are missing.

    6 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  13. New text box appearing on clicking in current text box

    When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

    This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

    Thank…

    6 votes
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    5 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

  14. Cursor navigating with arrow keys not moving

    When modifying text, the cursor no longer moves with the arrows (left, right, up, down) on keyboard. I have to click with my mouse everytime now.

    This just occurred today. Please help!

    6 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cannot undo paragraph or character style changes or deletions

    If I make any changes to paragraph of character styles, I cannot undo them, even if I delete a style. Changes are not registered at all as undo states. The only way to undo is to revert to a previous save.

    6 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator ignores variable font kerning

    As described. Illustrator is not interpolating kerning data. Using a font that works well on everything but Illustrator. Left is view in Chrome, right in Illustrator.

    5 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  17. Thai language bug

    Thai font deleted or missing when create outline.
    Most of the time it happens to few or last fonts of the line.

    Macbook Pro 15"
    OS 10.14.6
    IllustratorCC version 23.0.4

    5 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Can you upgrade to latest release 23.0.6 and let us know if it fixes your issue. We had fixed a bug with similar description in 23.0.6

    Thanks,
    Ashutosh

  18. Character/Paragraph panels - lazy and/or incorrect updating

    Illustrator 23.0.3 on Win10

    It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

    I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down…

    5 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  19. Text will not change fill colour to what has been selected

    WIndows 10, Illustrator 23.0.3: After selecting text, I try to change the fill colour either using the eyedropper tool or the swatches panel. I expect the text to change to that colour. However, while the colour window shows the colour has been changed, the text doesn't actually change colour. I have to outline the text in order to get it to change colour.

    5 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Melina ,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    As per attached screen shot , for the selected Text object your fill is below the Characters in appearance panel.
    Can you kindly move the Fill above the characters and change fill. This will hopefully resolve your problem.
    In order to identify the root cause , can you kindly provide us eyedropper setting snapshot ,you can find eyedropper settings by double click on eyedropper tool .

    Thanks
    Anish

  20. Paragraph style tab numeric measure is wrong

    v22.1/23/0.1
    Windows 10

    Both v22.1 and 23.0.1 show the wrong numeric 'X' measure when setting or adjusting a tab stop in a paragraph style. The measure shown is inflated both according to the ruler below the tab stop, and tabs set using the tab window. The numeric measure is inflated by an increasing amount the further the tab is from the left margin, and remains inflated whether units are set to mm or inches.
    eg. 20mm tab stop shows as 29.8mm in the paragraph style dialog

    5 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
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