Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. missing fonts logged in error

    When I open a document with missing fonts, the 'resolve missing fonts' screen keeps telling me I'm currently logged out of Creative Cloud, and to go to "help/log in". This despite the fact I'm logged in, and going to "help" shows my account name and logged in status..

    17 votes
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    12 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

  2. 11 votes
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    10 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  3. Text import option error

    Unable to open Ai file. It shows Text import error. Please advice how to fix

    11 votes
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    11 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  4. Selecting font for styled text

    While trying to change the font of a styled text box by scrolling throgh the font list, the list glitches and closes. Sometimes selecting a different font randomly and sometimes there font of the text box stays the same.
    Happening on multiple files with different-styled text. The issure does not seem to happen while working with regular-styled text.

    9 votes
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    6 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fonts

    My synced fonts don't show up in Illustrator. These are fonts that have been syncs for months. Restarting Illustrator does nothing. Unsyncing and resyncing fonts on Typekit does nothing.

    7 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Cursor navigating with arrow keys not moving

    When modifying text, the cursor no longer moves with the arrows (left, right, up, down) on keyboard. I have to click with my mouse everytime now.

    This just occurred today. Please help!

    6 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  7. Character Panel doesn´t change fonts name

    AI version: last one, 22.0.1
    I typed the same words in 10 different fonts (all Google fonts), and they all look different of course, but when selecting them a second time, the font shown in the Character panel was always the same. I closed Illustrator and then it worked for few minutes, then the same issue appeared again.

    5 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  8. Type reverting & doing all sorts of weird things

    The new Illustrator's type feature behaves strangely. The font reverts to the 1 I chose previously when I do some things such as discard the Offset Path setting I've set for it it in the Appearance Panel.

    4 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  9. Major Font problem in Ai CC 2018

    Adobe Illustrator 22.0 64-bit
    Windows 10 1703 (build 15063.632) 64-bit

    Characters refuses to render, be it in an area frame or a single line. Can't work like that, returning to CC 2017 right now.
    I had a full page of text yesterday and now I have just the backgrounds. The text frame can be selected but the characters panel doesn't show any information regarding type weight or anything. Also, the Find Font dialog is broken.

    4 votes
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    14 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  10. Font selection not working

    Font stile types disappeare!

    Same problem here:
    https://forums.adobe.com/message/10158536#10158536

    Besides:
    Sometimes when the font type is changed, the font size also changes.
    This is annoying!

    3 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  11. zoom

    When snap to grid is on, it will only create new text. It won't select existing text for editing - probably because it isn't on the grid. This never used to happen before the latest update.

    3 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  12. delay of text cursor


    1. Illustrator 22.0.0 (64-bit).

    2. There is a delay in the text cursor showing up when it's moved with arrows or a text path is newly clicked, requiring one to wait for it before being able to continue working.

    3. The text cursor should be immediately visible.

    4. There is a delay instead of a couple seconds. (That's a long time when making many moves in a row.)

    3 votes
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

  13. Paragraph window missing text direction icons

    paragraph direction is missing even adjusting language at preferences

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  14. can't copy text of typeface name from character panel

    selecting a typeface's name in the character panel and copying it gives you "Myriad Pro" when pasting.

    This is not a consistent bug. Sometimes when trying to re-create it actually pastes the test of the right typeface you are trying to copy.

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  15. Visible Text unable to be edited.

    While trying to edit a line of text in illustrator, i couldn't select it. While i could see the text in preview mode, in outline mode it does not show. After saving and reopening the file, the text is editable again and visible in outline mode. This has happened to me for years, it just happened a lot today and got on my nerves. pics below of the issue. same section of the file, just different view modes.

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  16. Missing Buttons/Interface in Find Font

    I've recently noticed that the buttons in Find Font do not appear unless I scroll over them. This is a very recent occurrence as far as I can tell.

    2 votes
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  17. Font Suggestion/Preview Font NOT Working on MAC's

    I select a text box on my art board and go to the character palette to change the font. I was able to use the arrow keys up and down and see the font change on the art board. This feature no longer works with CC2018 Mac.

    Or I was able to start typing a font name into the Character Palette and suggestions would pop up. This feature no longer works with CC2018 Mac.

    I find this very irritating and a difficult way to work. This only happens on my MAC, my PC still works.

    Can anyone help me with…

    2 votes
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  18. Freeze screen

    Sometimes the text boxes freeze and seem like I can't edit but actually are editable, is just I can't see exactly what I am doing.
    The other thing, and is a major issue, is that the outline mode is not visible, apparently, I can activate it but there nothing changes on my screen besides the option that shows that the mode is active.

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  19. most fonts not rendering

    I have to continually uninstall and reinstall 75% of my fonts! They show up in the panel, but do not render when selected. This is way beyond aggravating and is taking up hours of my time daily.
    These are fonts on my hard drive, not typekit or any other font service. using Windows 10 and Illustrator CC 2018 (happened intermittently with 2017, now it's everytime I open Illustrator or let it sit open for more than a few hours)

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Closing the ticket since didn’t hear back from customer.

    Hi Jamie,
    If you are still facing this issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

  20. AI CC2018 doesn't show certain font styles, while CC2017 does

    I have ITC FrizQuadrata installed. This font family has 4 styles: normal, italic, bold and bold italic.

    AI CC2017 does show all four.
    CC2018 shows only one — 'ITC'.

    It doesn't show it when you type family name, it doesn't show other styles in drop-down style list.
    If I copy/paste text with needed font family style from 2017 to 2018, AI will show me two identical font names but two different preview near them (and again no italics).

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com
    Please create a sample file in CC 2017 with styles that you do not see in CC 2018. Create a package out of it so that we also get the font files for investigation and share the package with us. For sharing the package you can either upload to your creative cloud files or any other file sharing system like Dropbox, Wetransfer etc..

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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