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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Selection tool not working with Text

    Intermittently, the selection tool isn't working with my text. For area type, the bounding box will disappear (and "show bounding box" is enabled). When it re-appears, often there is a lag between when I move the text and when the bounding box follows it. If there is no lag, it is not uncommon for the bounding box not to move at all.

    OR my selection tool will (on area type) act only like a direct selection tool. And the transformation controls on each side of a rectangle of the type box will disappear. All I can do is use the…

    13 votes
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    17 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Thanks for reporting this issue.
    We are getting response from users that they are facing this issue no more on Latest Illustrator released version .Hence marking this issue as resolved.

    In case you are still encountering this issue.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  2. Type Tool is very slow - Adobe Illustrator CC 2019

    I recently update Adobe Illustrator CC to the latest version (CC 2019) and the type tool is painfully slow. Every time I try to use it, I get 15-20 seconds of the pinwheel before the cursor shows up. Once the tool is finally activated, everything takes a prolonged amount of time (5-10 seconds to type a letter, etc.) Thanks for any help.

    12 votes
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    7 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  3. Syncing font from Typekit never works

    When opening a file that I have used Typekit fonts in, the missing fonts dialog box tells me they are missing, but are available to sync from Typekit.
    I have tried the following to restore my fonts


    1. Press "Sync" from the missing font dialog box inside illustrator. (this does nothing. it loads forever and never updates my fonts)

    2. Open typekit in browser, unsync and re-sync all fonts.

    3. Close file. Open typekit in browser, unsync and re-sync all fonts. Re-open file.

    4. Quit Illustrator. Open typekit in browser, unsync and re-sync all fonts. Launch Illustrator. Open file.

    NOTHING works.

    12 votes
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    5 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    Thank you all of you who had contacted us. Here is the solution

    Kindly try the troubleshooting Steps mentioned on Link: https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.html .
    If above mentioned link does not resolve your problem Kindly collect the logs as mentioned in the e link and get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    NOTE: For Myraid pro refer to the link: https://forums.adobe.com/thread/1638311

  4. Cursor jumps while editing Font Family name

    When I try to change font name from HeliosCondBlackC to HeliosBlackC (both are installed), erasing part of the name, CC2018 moves cursor to the end (while CC2017 does not)
    I also have 'Entire Font name' option chosen (and never change it), but cursor still jumps to the end.

    12 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our release – 23.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. Text always shows as black

    Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
    I made a screenshot (attached) to demonstrate

    4 votes
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    5 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.

    Hope this helps to resolve this issue.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

  6. Keyboard shortcut


    1. In version 22.1 there is no anymore option for Type —> Change Case —> UPPERCASE in Keyboard Shortcuts.

    2. I miss that Shortcut, that's all.

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  7. Font drop down not showing

    My font list has started to not show. Im not sure what is causing it as it was ok then suddenly it stopped showing. Please see the attached file for more.

    2 votes
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    Resolved  ·  3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  8. Wrong font preview for RTL languages

    There are a few problems with the new fonts preview in the last version of Illustrator.
    1. Even though 'Selected Text' preview option is selected the preview shows first five Hebrew alphabet letters instead.
    2. This happens weather the text box is selected or the text itself.
    3. Sometimes the 'Selected Text' preview is shown. In those cases it's shown backwards (LTR instead of RTL).

    This happens in spite of the fact that the text box is marked as a 'Hebrew' one and 'RTL Arabic' digits is selected.
    I'm using a Mac running OS X 10.13.6 High Sierra.

    1 vote
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Eli,

    Not all the fonts have all the glyphs available with them to show the preview. For the fonts where glyphs are not available, we show the default sample preview (that’s why you get first five glyphs for those fonts)

    Hope This helps.

    Thanks
    Anish Kumar
    Illustrator QE

  9. CC font preview not working any more

    When I start typing a font name in the character box I used to get the related font preview pop up , this no longer works at all and is very irritating

    1 vote
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  10. Font problem

    every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    Resolved  ·  2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  12. Font Suggestion and Cursor misbehaving

    I'm already feeling a lot of regret for updating to CC 2018!
    Now anytime I want to change a font, and I start typing in the name, no suggestions come up. Sometimes, the cursor jumps backwards and start inserting characters midway. I feel frustrated and fed up.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  13. 0 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
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