Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)

    I'm working on macOS High Sierra 10.13.6
    3.5 HGz 6-Core Intel Xeon E5
    Mem 64 GB
    Graphics AMD FirePro D500 3072 MB

    Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.

    I'm able to still save and close the file. But when I try to re-open it, it says it does not have…

    602 votes
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    405 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  2. Illustrator CC 2019 is very slow and laggy

    I'm using a Mac OS 10.13 Intel Core i7 16 GB. Ever since I updated to the CC 2019, illustrator became laggy and slow. The other adobe apps worked fine after the update. I saw here that I should try turning the dictation off but that didn't help.
    Everything in illustrator is slow now. And if I use the blend tool a lot in one document the eyedropper option in the gradient window becomes unavailable. Everything even if it's as simple as moving from one art board to the next or zooming in/out is lagging

    61 votes
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    134 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Gentle Reminder 2:

    Apologies for the inconvenience that has been caused by Illustrator’s performance on your system.

    To isolate this issue further, will it be possible for you to join an online session with Illustrator team so that we can nail down this issue further after analysing it on your system.

    Please drop an email about your time availability (so that we can share you the session link) at sharewithai@adobe.com

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

  3. Escape Key and Arrows Not Working With Illustrator 2019

    Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.

    30 votes
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    65 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Can you please check the value of “Keyboard Increment” in Preferences dialog and if it set to “0.0001” or any other very low value then change it to 1 & check that the issue is resolved or not ?

    You can access “Keyboard increment” preference through below steps :

    On Windows :

    Go to “Edit > Preferences > General”.

    On Mac :

    Click on Illustrator CC at top right corner near by Apple icon, Click on Preferences , Select General.

    If this does not resolve your issue, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html.

  4. Illustrator makes mouse curser go slow (not a lagging issue)

    Lets start by saying that Illustrator isn't lagging, It's just the mouse curser that goes slow when on the canvas.

    I use an extra monitor connected to my Macbook macOS Sierra pro 10.12.4 (16E195)

    I have noticed this a few times when using illustrator. It does not happen to any other program, Photoshop, sketch, Chrome etc.

    This might be worth investigating as it is slightly irritating

    Illustrator version 22.0.0

    Cheers

    21 votes
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    27 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. illustrator crashes when using surface pen to draw

    as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

    17 votes
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    21 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Raghuveer Singh [10:04 AM]
    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

  6. CC 2019 version runs slow!

    For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.

    12 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object

    Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.

    12 votes
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    21 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  8. Saving a PDF compatible causes slow saving

    I have a top end workstation so the spec isn't an issue. When saving an AI file, checking PDF compatible slows the save and subsequent saves significantly. Un-checking it results in normal performance. This was not an issue prior to the latest release.

    12 votes
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    14 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Reminder 4:
    we need help.

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version (23.0.4 on MAC & 23.0.3 on WIN) ?
    2) If yes,kindly provide Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.

  9. Could not read file because the plug in did not understand this file

    Not sure what is happening. I was able to open files before but now I receive a message

    11 votes
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    8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    Most likely cause in such cases is a corrupt file or a corrupt install. Support should be able to resolve this in a screen share session. Since we had no file attached we could not check if it is a file issue or an install issue.

  10. Illustrator crashes when opening a file using 'double click' that has missing fonts.

    Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

    Step 1: I open a blank Illustrator for the first time and it opens fine.

    Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

    Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

    Step 4: I have to close Illustrator using the task manager.

    This only happens when the FIRST file I open is opened by double clicking it.…

    10 votes
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    9 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  11. crashing

    So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with…

    9 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator crashing repeatedly

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -…

    8 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  13. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    8 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator 23.0.1 slow, lags, and crashes

    Updated to 23.0.1 on my new iMac Pro running macOS Mojave 10.14.1. Slow to open 24.7mb pdf. Serious delays for every process. Selecting and deleting objects should not cause beach balling on an an iMac Pro. Even saving files is very slow and crashed on me twice. Simply closing Ai causes it to crash.

    7 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. crash

    CRASHING VERY OFTEN.
    I am hard Illustrator user, for over 20 years. For my surprise, this October version crashes almost every day. I reinstalled the sofware in one Dell XPS 8700 Machine and in a brand new Samsung X40 Notebook. In both cases AI still crashing suddenly. Hope you Dev Team guys work ******* this, becaus one of the reasons to use AI was its stability. No more...

    7 votes
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Regular Crashes

    October Release just kept crashing...had to revert to previous release to prevent losing work and time

    7 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Not enough memory to place the file + can't export files Illustrator

    Hi,

    Hope all is good.

    When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

    At the same time, when I try to export a finished project (of any size), these methods don't work:

    'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
    'Save for web (legacy)' = can't even open the option panel, error message comes up straight…

    7 votes
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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.

    Thanks & Regards,
    Raghuveer Singh

  18. AI CC2017 open slow, lags, slow response while while working in Windows 10

    AI CC2017 open slow, lags, slow response while while working in Windows 10

    7 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

  19. AI extremely slow on imac Pro 1.1, can't control UI

    I use AI in the CC 22 version on a new imac Pro 1.1 from Dec 2017. It will always pick up objects and move them, it is almost impossible to control the UI and work with the application. It also doesn't react properly on the click command of the track pad. The same happens when I use a mouse. Both, in bluetooth mode and direct wire mode. The system is macos high Sierra 10.13.3

    Do you have any help you can offer? Thank you.

    7 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. an Illustrator error occurred: 1346458189 ('MRAP') and Applescript

    Adobe Illustrator CC2017

    AppleMac 10.10.5

    Applescript 2.7

    When running Applescript that interact with Illustrator CC2017 I get this error at random intervals and the applescript does not run.

    I then restart Illustrator then the script will work fine about 3-4 times running the same script. Then I get the error again.

    Restart Illustrator (rinse and repeat).

    This is quite severe here as we rely heavy on applescripts.

    All worked fine on previous CC2015

    I have attached an example of one of the applescripts we run that has experienced this error, but it is happening to ALL of our scripts.

    7 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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