701 results found

1. Pixelated lines

   Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?

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   Request to Contact Support  ·  Anish Kumar responded

   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Keyboard dosent register shortcut

   In Adobe InDesign and Photoshop you can assign any key on international keyboards to any function.
   Illustrator do not recognise interntional keyboards. You may register but it wont work.
   What a shame since it's the oldest app in the family.

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3. AI & C4D launched together make Mac Sonoma freeze

   Whenever AI 28.4.1 and Cinema 4D 2024.3.2 are open at the same time MacOS freezes and reboots. Has happened at least a dozen times. Apple M2 Max Sonoma 14.4.1.

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4. flickering zoom in / zoom out

   Illustrator is making heavy flickering while zoom in/zoom out. I have 4090GPU but performance is terrible.

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5. Take long time when create new file / open file / save file on local

   I'm using macbook m2, I just downloaded Ps and Ai from Adobe Creative Cloud. Ps is normal but Ai always loading (about 3mins) when I create new file, open file and save file. Please help me fix it.

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6. Illustrator 2024 keeps crashing, no crash report, no recovery files

   I've been using Illustrator on my desktop since 2019, I haven't changed anything on my setup in terms of hardware or software. Illustrator was working perfectly fine up until lately (within the last 2 months). I've worked on large files and multiple files with heavy memory loads perfectly fine. But now, I can barely have two Illustrator documents open without it crashing. A crash report doesn't pop up and it doesn't save my recovery files even though I have that function enabled. I have one document open right now, it only has two photos and a shape with a gradient, photos are just 1080p resolution. I tried to select the color for a stroke on a shape... Illustrator went non-responding and crashes without warning or explanation or crash report.

   I've been using Illustrator on my desktop since 2019, I haven't changed anything on my setup in terms of hardware or software. Illustrator was working perfectly fine up until lately (within the last 2 months). I've worked on large files and multiple files with heavy memory loads perfectly fine. But now, I can barely have two Illustrator documents open without it crashing. A crash report doesn't pop up and it doesn't save my recovery files even though I have that function enabled. I have one document open right now, it only has two photos and a shape with a gradient,… more

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7. Libraries are responding super slowly

   Interacting with the libraries panel is SUPER slow.
   Right clicking on an item takes ~ 15 seconds for the menu to show up.
   Selecting something from the menu takes just as long to work.
   "adding to library" take 10-15 seconds.
   moving/organizing the items in the library takes 10-15 seconds

   While waiting, I can still use the drawing window/artboards no problem.
   This started happening last week. (approx feb 26 2024)

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8. Illustrator freezing, crashing and lagging. Every time I use it!

   I've been having this problem for at least a month or so, but recently it has gotten way worse! Every time I use Illustrator, no matter the file type/size/specs, it would freeze randomly. I cant press anything, I can't save. The only way out is the force quit. This was my "manageable" problem since the files usually were recovered. However, note it is getting way worse. It is freezing multiple times a session and even crashing now. It says it cannot save due to errors or just full on crashes mid save. I am also now even having launch problems!

   The freezing is definitely what happens most often. But the crashing, freezing, inability to save, and now launch problems are inhibiting my everyday work.

   I have never had a problem like this before until 2024, please help!!! I have a 2023 Macbook Pro with the M2 that is currently running Sonoma 14.3.1 and Illustrator 2024.

   I don't have any weird or corrupt files to my knowledge, and this happens no matter how big or small the file I am working on. I am sick of the freezing, crashes and spinning wheel of death :(

   I've been having this problem for at least a month or so, but recently it has gotten way worse! Every time I use Illustrator, no matter the file type/size/specs, it would freeze randomly. I cant press anything, I can't save. The only way out is the force quit. This was my "manageable" problem since the files usually were recovered. However, note it is getting way worse. It is freezing multiple times a session and even crashing now. It says it cannot save due to errors or just full on crashes mid save. I am also now even having launch problems!

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9. Application Memory Spiking

   MacBook Pro, Apple M2 Pro, 16GB, macOS Sonoma 14.2.1 (23C71)
   Illustrator V 28.3

   Product is crashing and RAM usage is sky-rocketing to 300GB+, have to wait for the system to recover before making further actions in program.
   Periodically occurs when 3D objects are populating the artboard but unclear whether this is linked or not.

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10. Apple M1 macOS Sonoma 14.3.1 - Terriblement lent !!! 😪😡

    Depuis que j'ai fait la MÀJ de Ventura (macOS 13.x) vers Sonoma (14.x), le logiciel Illustration est terriblement lent, ça me fait perdre un temps fou! Mon document est simple et léger (102 ko). Lorsque je déplace mes éléments ou même que je fasse une recherche dans (Menu > Aide).

    • Illustrator : 28.2
    • Puce : Apple M1 Pro
    • Mémoire : 16 Go
    • macOS : 14.3.1 (23D60)
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11. Lag on cursor and selections "sticking" to the cursor

    There is a lag on all selections in Illustrator 28.2. When I select any item I literally have to wait 2-3 seconds before I can move my cursor, else the selection "sticks" to my cursor and moves with it until I click again to drop it and then I have to ⌘Z to send the selection back to it's intended location so I can make the changes I need to make. SUPER FRUSTRATING.

    I have a new Macbook Pro with loads of RAM and never had this issue until the latest Illustrator update.

    Thank goodness I have Affinity Designer installed, because when I get too frustrated with Illustrator (my favourite app since 1994) I have a backup.

    Since Creative Cloud came into existence I've noticed more and more glitches in the Adobe software. Perhaps too many updates too soon, or not enough quality control or testing before sending updates out? At some stage the software will have to be rebuilt from the ground up like Affinity did, instead of building on old frameworks.

    There is a lag on all selections in Illustrator 28.2. When I select any item I literally have to wait 2-3 seconds before I can move my cursor, else the selection "sticks" to my cursor and moves with it until I click again to drop it and then I have to ⌘Z to send the selection back to it's intended location so I can make the changes I need to make. SUPER FRUSTRATING.

    I have a new Macbook Pro with loads of RAM and never had this issue until the latest Illustrator update.

    Thank goodness I have Affinity Designer installed,… more

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12. Illustrator Freeze completely and I have to restart the app

    Illustrator Freeze completely and I have to restart the app. It has happened 3 times only this week already. In the dock the app doesnt say its unresponsive. I am not able to move any of my objects and cant click on anything cause all panels disappeared. I only saw my artboard with graphics but couldnt do anything.

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13. フリーズ

    操作中、突然画面が暗くなりしばらくすると、イラレ画面に戻ります。戻ってからは、保存などをすることはできますが、イラレ上の操作が何もできません。

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14. Illustrator 23 and 24 Lags and Crashes

    My entire department has been having issues with Illustrator recently. Will work fine for an hour or two, but then slows to a crawl, takes ages to save, and eventually crashes.

    We have issues opening files as well.

    we have:
    uninstalled, reinstalled
    reset our preferences
    Updated drivers
    and
    tried ctrl + alt +shft open to save a safe version.

    nothing has worked. we can't even go back to previous versions because now we get the same issue with them.

    Working on: Lenovo Thinkpad with Win10, Intel i9 processor, NVIDIA Quadro RTX4k and 64GB RAM

    ADB-32786460-L2Z6
    CRM:06414000006108

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15. Keeps on shutting down, and crashing

    New iPad and opening my art on illustrator and it crashes after a minute.

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16. A general un-usability

    I use a Mac desktop. Illustrator 28.1. There is a lot going wrong for me when using Illustrator lately. Overall it crashes itself like crazy as well as makes other apps on my computer not work when running it. It won't open sometimes, won't respond when in illustrator. Won't let me access the tool panel, so I have to force quit and re-open my not saved file. There are artifacts that will randomly show up in my art board. It's acting as if Illustrator is taking up way more memory than usual. I have been just having to force quit or start my computer completely. Even after that it's not running great. I have been waiting for an update because this has been only since the past update it's been behaving this way. Theres been no change in the apps I run along side it.

    I use a Mac desktop. Illustrator 28.1. There is a lot going wrong for me when using Illustrator lately. Overall it crashes itself like crazy as well as makes other apps on my computer not work when running it. It won't open sometimes, won't respond when in illustrator. Won't let me access the tool panel, so I have to force quit and re-open my not saved file. There are artifacts that will randomly show up in my art board. It's acting as if Illustrator is taking up way more memory than usual. I have been just having to force quit… more

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17. OSX Sonoma 14.1.2 closes Illustrator 28

    I searched and couldn't find this issue. Currently using OSX 14.1.2 on a MBP.

    16-inch 2021, M1 Max, 64GB mem, Sonoma 14.1.2

    I keep getting the following error from the OS:

    "Updated required for "illustrator"
    This version of "illustrator" is not compatible with macOS 14 or later and needs to be updated. Contact the app developer for more information.

    FWIW, this happened on the 2023 version of ai as well, so I updated it to the latest 2024 just to be safe. I'm still getting the above error though, which is funny because there's nothing I could update to. So I guess I'm notifying the developer. 😉

    As soon as I hit ok, it closes illustrator and illustrator reports a crash (log below).

    It does run for a bit before crashing. What seems to have triggered this is the document info panel. I was doing take-offs of objects by selecting all objects with the same property (around 300) and then using the document info panel w/ Objects to get a count of how many objects have the same appearance.

    I just tested for a while doing other tasks and it seems to be stable though. So this might be an isolated bug. It's really unfortunate as I need this for work and use it almost daily. I switched over to a backup imac with older OS/ai to get the job done for now.

    error report: https://pastebin.com/wL1yLNuJ

    I searched and couldn't find this issue. Currently using OSX 14.1.2 on a MBP.

    16-inch 2021, M1 Max, 64GB mem, Sonoma 14.1.2

    I keep getting the following error from the OS:

    "Updated required for "illustrator"
    This version of "illustrator" is not compatible with macOS 14 or later and needs to be updated. Contact the app developer for more information.

    FWIW, this happened on the 2023 version of ai as well, so I updated it to the latest 2024 just to be safe. I'm still getting the above error though, which is funny because there's nothing I could update to. So… more

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18. Fermeture intempestive

    L’application ne cesse de se fermer intempestivement

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19. Illustrator 2024(28.0)でブラウザなどから直接貼り付けるとハングする画像がある。

    macOS 14.1.1 MacBook Pro 2019 eGPU使用
    28.0 発生
    27.9 発生しない

    問題の発生
    ブラウザやOffice系の画像をコピーペーストまたはDrag'n'DropでIllustratorのアートボードに貼り付けるとレインボーカーソルが発生しハングする。

    問題の再現性
    「外部GPUを優先」時に発生、チェックを外すと起きない。

    アプリ側が『新しい Retype 機能を使用して画像内のテキストを編集します。』の表示をしようとした時の「外部GPUを優先」時の不具合か?

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20. GPU Compatibility Issue

    GPU is not compatible with Illustrator version 28.0

    Following is the report showing no conflict:

    ---

    System Components:

    Operating System Windows v.10.0.22631.1

    No conflicts to report.
    

    Video AMD Radeon RX 6800M v.31.0.22023.1014

    No conflicts to report.
    

    Video AMD Radeon(TM) Graphics v.30.0.15020.1001

    No conflicts to report.
    

    Audio AMD High Definition Audio Device v.10.0.1.30

    No conflicts to report.
    

    Audio AMD Streaming Audio Device v.1.0.0.9

    No conflicts to report.
    

    Audio ASUS Utility v.3.0.4.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

    No conflicts to report.
    

    Network MediaTek Wi-Fi 6 MT7921 Wireless LAN Card v.3.0.1.1294

    No conflicts to report.
    

    Network Microsoft Kernel Debug Network Adapter v.10.0.22621.1

    No conflicts to report.
    

    Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.22621.1

    No conflicts to report.
    

    Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.22621.1

    No conflicts to report.
    

    Network Realtek PCIe GbE Family Controller v.1168.2.909.2021

    No conflicts to report.
    

    Network WAN Miniport (IKEv2) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (IP) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (IPv6) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (L2TP) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (Network Monitor) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (PPPOE) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (PPTP) v.10.0.22621.1

    No conflicts to report.
    

    Network WAN Miniport (SSTP) v.10.0.22621.1

    No conflicts to report.
    

    ---

    Debug database settings:
        AdobeCleanFontSize:              Current: 11 Default: 12
        UseAdobeCleanFont:           Current: false Default: true
        assert.enabled:              Current: true Default:
    

    GPU is not compatible with Illustrator version 28.0

    Following is the report showing no conflict:

    ---

    System Components:

    Operating System Windows v.10.0.22631.1

    No conflicts to report.
    

    Video AMD Radeon RX 6800M v.31.0.22023.1014

    No conflicts to report.
    

    Video AMD Radeon(TM) Graphics v.30.0.15020.1001

    No conflicts to report.
    

    Audio AMD High Definition Audio Device v.10.0.1.30

    No conflicts to report.
    

    Audio AMD Streaming Audio Device v.1.0.0.9

    No conflicts to report.
    

    Audio ASUS Utility v.3.0.4.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

    No conflicts to report.
    

    Network MediaTek Wi-Fi 6 MT7921 Wireless LAN

    … more

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