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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. 24.02 still hangs

    24.02 still hangs, occurs when you try to print a file or close a file...is there any suggestions that can be made to fix this?

    1 vote

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  2. command + z

    illustrator newest version 2020 in use:
    it has issues in reverting the latest action. the one before the latest and all the previous are reverted while that last 1 stays the same.

    lets say

    1- line modification towards left
    2- line resized
    3- point of line modified from point A towards B

    when pressing cmd+z only the actions nr 2 and nr1 are rverted. the position of the line in the nr3 doesnt go from B back to A. stays in B..

    1 vote

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  3. Very small AI file but super slow - can't even pan.

    I have floor plans that I exported from DWG to 2007 DXF. I then imported to AI to do graphic edits. I'm using AI 2020.

    This was done a long time ago and the AI file has always been extremely slow but I've managed to work with it to the point it is now. But I'm getting super sick of how it can barely handle me panning across the artboards and now dashed lines won't show up as dashed lines either. Help!

    1 vote

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  4. My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

    My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

    1 vote

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  5. Animated zoom happened again! please STOP it being default when some update or restart happens.

    it have happened 2 times the last 14 days. i almoast crush my computer every time! PLEASE MAKE IT STOP HAPPENING!

    1 vote

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  6. version 24

    new version crashes, usually went attempting to save or print..

    1 vote

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  7. jaggered paths

    Illustrator Jaggered - on using the pen tool , texts and on curved paths.
    tried toddeleing the GPU and CPU preview , reinstall the updated app , update the drivers , update Windows 10. The issue is still not resolved.
    Clearly see the the lines are not smooth in outline mode too.
    Unusable file with this bug.

    1 vote

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  8. Performance and delay on Illustrator 2020&2019 - iMac 5k 2019 with Pro Vega 48

    Here is the video where I compare performance issue with other graphic software and desktop CP with Illustrator 2020 on the iMac 2019. Fps is drop when moving canvas by hand tool and when you want to resize simple vector shape you see on screen and feel some kind of latency, delay (watch carefully the video below). On the video you can see this lag how its behavior on iMac and how its snappy od Pc Dekstop. Performance is the same on Mojave or Catalina. I was handing for 5 days with your customer support and technician support. Still the…

    1 vote

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  9. Illustrator fundamentals


    • When panning around in mid full screen view, defect stripes keeps appearing all over the screen. Disappears when zooming one time.

    • Zoom should be zooming to position of mouse, but it zooms "all over the place" when close up.

    • Pathfinder substract creates unnecessary amount of anchor points + gaps. Even with setting 0,001 in Pathfinfer options

    This has been going on for years, and Adobe is informed about these fundamental bugs several times. Time to fix the fundamentals and clean up the bugs.

    1 vote

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  10. Create new file dialog box lags

    When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?

    1 vote

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    Need More Info  ·  Anish Kumar responded

    Hi David,

    i am not able to reproduce the issue at my end. Can you please share the following information:

    1. Which OS you are working on?
    2. What is the version of AI?
    3. Have you stared facing this issue recently?
    4. If you are using some other Adobe application, Is it happening in that application as well?

    Thanks
    Anish

  11. Illustrator input and tools unresponsive when switching between apps

    Illustrator input and tools unresponsive when switching between apps. If you click on the stroke, you can't type in the input. Type highlight is grey, not blue showing that something is keeping the selection from being active.

    1 vote

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  12. Update link

    After I updated the 2020 version of the apps, illustrator started to fail. When I modify a photoshop file it takes several minutes to update on illustrator and my computer stops working. It takes like 5 minutes to update the link so i can keep working, before this version the update was automatic.

    1 vote

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  13. crashing

    Crashes when opening preferences. Slow overall (and non-responsive) performance on a brand new Mac. 2020 Illustrator is beta garbage and does not run dependably. InDesign is just as bad.

    3.6 GHz Intel Core i9
    32 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB
    10.14.6 (18G103)

    1 vote

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  14. Only one backstep at a time possible

    ai lets me backstep only once or twice bevore stalling. After ca. 2 minutes another backstep is possible. Sometimes several backsteps are possible but it will stall from time to time. If I wait, it will recover, but it's impossible to work in this way.
    Is there a solution to this?
    I'm on a Mac Pro 12core late 2013 and OS X 10.14.6

    1 vote

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  15. Watercolor Brush

    3 Second+ Lag when using Basic Watercolor brush.

    This is making some projects nearly unusable on the newest version. I don't know if the performance problems are similar for other brush types. But it brings Illustrator to a crawl on my workstation which should be overkill for running Illustrator.

    Windows 10

    1 vote

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  16. actions slow and crashing

    All actions that ran smoothly on Illustrator CC 2019 are slow and most of the time crash the new update (CC 2020). Actions are meant to speed up workflow, not slow it down.

    1 vote

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  17. Not showing GPU

    GPU is selected to be used with AI 2020 (Nvidia GTX860) but in AI's prefs it shows Intel HD 4600 is being used!!!!

    1 vote

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  18. 1 vote

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  19. Unstable operation Illustrator 23.1.1 Mojave

    Unstable operation Illustrator 23.1.1 on Mojave. Reacting with delay or not reacting. Problems with menu and tools operating. New frame text always with lorem ipsum.
    GPU is disabled, Wacom tablet is uninstalling. I havn't more ideas.

    1 vote

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  20. Illustrator 23.1 (64bit) hangs - hourly

    Didn't have a problem with previous versions.
    Updated to v23.1 (64bit) Windows 10 Home 1903 and regularly hangs.
    Sometimes hangs while working. Usually hangs when opening a new file, particularly when already have a file open. The files I'm using are less than 1mb so shouldn't cause issue.

    1 vote

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