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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Not enough memory to place the file + can't export files Illustrator

    Hi,

    Hope all is good.

    When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

    At the same time, when I try to export a finished project (of any size), these methods don't work:

    'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
    'Save for web (legacy)' = can't even open the option panel, error message comes up straight…

    7 votes
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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.

    Thanks & Regards,
    Raghuveer Singh

  2. Units in AI 2018 not functioning properly

    The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

    Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and…

    7 votes
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    8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
    Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

  3. dragging a group while zoomed out

    While zoomed out using the general selection tool, it will act as the direct selection tool and will grab an individual node rather than the entire group.

    6 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Illustrator 2019, 2020 keeps crashing on a new MacBook Pro, Catalina OS10.15.4. Always crashes after computer sleep

    I just got a new MacBook Pro to replace an 11 YO iMac on which I was using Illustrator CS6. I had to switch to CC Illustrator. It crashes (about 8 times today alone)--almost always if I put computer to sleep with Illustrator open, but sometimes during work

    6 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes
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    11 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator CC keeps crashing or freezing

    Illustrator CC keeps crashing and or freezing, this is happening more often. It is a struggle. Is anyone else having the same issue??

    6 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Not Loading Other Tabs

    When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to…

    6 votes
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. Still not able to paste (CMD + V) text when creating a new folder in Save as dialog box in Ai 2020

    In the latest update the copy and paste option is fixed when trying to do it in the save as dialog box. But if I try to create a new folder with the save as dialog box open I still cannot cmd+v to paste text into the field.

    6 votes
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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. AMD and new CPUS/GPUS realy bad with illustrator

    New CPUS/GPUS realy bad performance with illustrator.

    Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

    These are the new computers:
    -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
    -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

    After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

    How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

    I want Adobe to explain to me why a I7 6700 with…

    6 votes
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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator crashes and causes computer to restart.

    While using Adobe Illustrator, after updating, it has been crashing and causing my computer to shut down after sometimes only a few minutes up to a few hours of use.
    I have used InDesign and Photoshop just as much (as well as Chrome and many other applications) and I don't have any issues with crashing or shutting down. Only when Illustrator is running.

    Attached are my PC specifications.

    6 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Opening Graphic styles causes crashes of v23

    Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.

    Have the engineers made progress in determining the issue and developing a fix?

    6 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. 23.0.1 Windows 10: Screen goes black frequently

    23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document

    6 votes
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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  13. saving ai/pdf file is too slow

    Saving ai or pdf file takes a lot longer than what it supposed to be. This is newly purcahse mackbook pro that I am using and its performance is great with photoshop and other adobe apps. I even untick 'pdf compatible' setting but it won't change a thing.

    6 votes
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Font Menu Broken

    Yes, your font menu does not wok. This "Submit a bug" like it's a cute ******* game is annoying. Cannot work with your broken menu's

    6 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click…

    6 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Right Click

    This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

    6 votes
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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

  17. Overprint Preview unbearably slow

    When using overprint preview this app grinds to a halt, it's absolutely awful, please fix / improve

    Mac OS 0.15.6,
    iMac (Retina 5K, 27-inch, 2019)
    3.7 GHz 6-Core Intel Core i5
    64 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB

    Ai 24.2.3

    switching between overprint preview brings my Mac to a slow grind
    My expected result... that a professional application is fit for purpose
    My actual result.... a slow and un-usable not fit for purchase application that I have no choice other than to use.!!!

    5 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can't export or save files

    Every time I click Save As or Export no window pops up and I can't save any of my files.

    5 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. persistent selection and precision issues...and Adobe doesn't seem to give a f*ck

    I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

    The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches…

    5 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Illustrator 2019 Alignment not working

    Illustrator 2019 Alignment feature not working. I can't center or align my work.

    5 votes
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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