MAC OS High Sierra Version 10.13.6
Processor 3.2Ghz Intel Core i5
Memory 8GB
Graphics AMD Redeon R9 M380 2048MB

Illustrator is CC 2019 23.0.1

When trying to work on an image, my colleague is constantly getting the above message and the application hangs.
Could you advise if there is a fix for this?

Hi there.

Operating System - Windows 10 Enterprise
Illustrator version - CC
Expected Result - Hand tool function to work using the shortcut
Actual Result - Hand tool function does not work using the shortcut

The shortcut for the hand tool is causing me problems. holding the space bar is displaying the hand icon, but clicking the mouse as normal wont activate the 'grab' ie the tool doesnt work. Its as if the function isnt there even though the hand icon appears.

normal hand tool function works fine by the way.

thanks, Ross Hume

iMac OS Mojave 10.14.1
Adobe Illustraor CC 23.0.1

Constantly getting this error message:
The operation cannot be completed because of an unknown error [PARM]

Click 'OK' and get error message:
An error occurred while processing the appearance of an object

Occurs randomly when drawing shapes using pen or shape tool, with or without fills. Last occurrence was when using knife tool to intersect a shape.

If I click 'OK' error re-occurs immediately.

Happy to have any ideas?

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Just updated to version 23.0 via CC panel and Illustrator won't run more than 2 minutes at a time without crashing. I can't keep it open long enough to determine if there's a specific trend or problem. Selecting any tool from any palette, or trying to move an object on the art board, or while typing... just locks up no matter what I do. VERY FRUSTRATING.

For what it's worth, I'm on Windows 10 with 32 gb of RAM running 64 bit version of Illustrator. Never crashed before the update.

As of this morning my PDF files are saving very odd. I have been saving them the same way for YEARS. As of this morning they are saving this (see attached). HELP? This is how I save files for our website to show available homes for a community. Obviuosly this is not showing the flyer sheet it was saved as from. I save as PDF, have a preset created that I select & save. Usually it's my flyer - today it this. From every file I try it from. ?????

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Jerky, unresponsive, unbearable lag time, clicks buggy. Simply unusable

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Kind Regards,

Liam

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Illustrator freezes or crashes 1 to 2 times a day. I use it for 8 hours a day at work. When it freezes, I have to force quit with Task Manager. I'm using 2020, and I had this exact issue with 2019. However with 2020, whenever it freezes and I force quit, once I open Illustrator again all of my preferences are back to default. These preferences include: custom Keyboard Shortcuts, the workspace, boxes that have been checked (e.g. the Preview box in Envelope Distort).