Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Animated Zoom not working properly - Blurry graphics when zooming or panning
I use animated zoom a lot, usually through the shortcut CMD+Space+Drag Mouse Left/Right.
I've been getting this bug of Blurry graphics for a couple of days, and it's really annoying. My current workaround is using Tab after image turns blurry, so the graphics "refresh" to its sharp state.
3 votes -
Enormément de latence
Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes,…
3 votes -
Unknown error when placing PDF in illustrator
An unknown error occurs when placing PDF files into Illustrator. This appears to be an M1 issues as it does not occur on the Intel platforms or when I launch the Intel version on the M1 System.
3 votes -
Fan runs constantly after update to 27.4.1
Updated to 27.4.1 yesterday. Today whenever I run Illustrator, my fan kicks in on high. Activity monitor says "Adobe Illustrator Web Content" is using 100% of my CPU.
Using: MacBook Pro 2019, running Catalina 10.15.7
Restarting doesn't help. Only thing that helps is to quit Illustrator or run previous version (26.5.3)3 votes -
"Adobe Illustrator Web Content" process runs when I open the document in latest versions of AI and keeps running forever, taking CPU and RAM
Title says it all. Wasn't happening up until few versions back. Still happens with 27.4.1.
Macbook Pro/2019, Intel, macos 10.15.7
3 votes -
Crashing while using Wacom Intuos
Using the Wacom Intuos Comic Pen & Touch pad (2015) model, and illustrator crashes every time I start using the drawing pad. Does not crash when I use my mouse for pen tool.
3 votes -
Delays and Sluggishness
For the 30+ years I've been using Adobe Illustrator, I don't think I have every really been bothered by the app or an update until last year. Now when you open AI, make a new file, or try to drag content around on a canvas or move the page around using the hand tool, the app is very lethargic and jerky. It is as if it is validating all actions by an online verification before any action is done. This really makes using the app frustratingly slow.
3 votes -
placing (linking) JPGs in illustrator makes files incredibly slow to work with
Often I create layouts that require linking JPG in my doc. Whenever there are multiple JPGs in my doc, the doc becomes very slow. I do not notice the same performance issue if the linked files are TIFs. This has been an issue for multiple versions of Illustrator.
3 votes -
AI 25.4.1 GPU performance still very slow, cannot easily editing previous version files
Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the…
3 votes -
AiRobin using 16-24% CPU constantly
Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.
- OS: Windows 10 Pro ver:2004 build:19041.1165
- Illustrator Beta 26.0.667
- steps to reproduce are above
- my expected result is for it to only use CPU when a task is needed
- this description should be more than adequate.
3 votesHi ,
Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
Regards
Ankit Goyal
Illustrator Team -
Multi-Selection Lag on M1 MacBook Pro
When selecting multiple objects or points, Illustrator will lag consistently throughout the process and the objects will "stick" to your cursor. So the previously selected objects end up being moved while trying to select more objects.
Illustrator Version: 25.4.1
Model Name: MacBook Pro
Model Identifier: MacBookPro17,1
Chip: Apple M1
Total Number of Cores: 8 (4 performance and 4 efficiency)
Memory: 16 GB
System Firmware Version: 6723.140.2
OS Loader Version: 6723.140.23 votes -
Illustrator 25 extremely slow
Illustrator 25 (the past several versions; currently running 25.2.3 on two separate Macs) on Mac OS (Big Sur) has been running extremely slowly for me. I've reinstalled the app, reset prefs, removed plugins, removed fonts, etc., unticked "GPU performance," ensured that dictation is disabled at the OS level, and Illustrator is still giving me the beach ball of death for things like selecting items in the menu with a dead-simple file.
I have downloaded Affinity Designer, but it's not making my socks go up and down — twenty years of Illustrator muscle memory makes it hard to switch. I'm not clear…
3 votes -
Selection Lag / Delay v.25.2.3 Windows 10
I have been experiencing delays with Illustrator for some time now. It will lag for a second or so when selecting objects / text. A popup will flash in the top left hand corner of the screen, but it is too brief to identify what the popup is. I have tried screen recording but it's too brief even for that. Last month I did a clean install to see if that solved the problem and it did - but it's gradually come back. Constantly having to restart the system to bring performance back to normal. I find that the AI…
3 votes -
gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1)
Last tried with illustrator version 25.2.1
Using animated zoom – gpu enabled – illustrator randomly switches to cpu while working on illustrator PDFs
Does not occur while working in a .ai file, only PDF.Interim Solution: downgrade to 25.0 – animated zoom works fine using 25.0, but now randomly crashes from time to time …
MacBook Pro (16-inch, 2019)
2.3 GHz 8-Core Intel Core i9
32 GB 2667 MHz DDR4
AMD Radeon Pro 5500M 8 GBBig Sur 11.2.3
3 votes -
Flickering Background on resume
Mac mini M1, grey background seems to stutter/flicker the Ai has been open and the Mac is woken up from sleep. Happens every time. Quiz and reopen fixes it most times. See video
3 votes -
Illustrator keeps shutting when I try to save my work and all of my work is lost.
It should have an autosave option or a restore work option when it quits unexpectedly. But also there is a but when trying to save
a document that shuts Illustrator and I've lost hours of work due to it so that needs to get fixed.3 votes -
Scrubby Zoom Suddenly Stops Working
2019 MacBook Pro with Catalina 10.15.7. Adobe Illustrator 25.2.
Scrubby zoom suddenly stops working, even though GPU and Animated Zoom are still enabled within Preferences. This happens once or twice a week; the only way I have found to resolve is restarting the MacBook.
It happens while working in relatively small/simple documents, all of a sudden, without making any changes to Preferences.
3 votesAnimated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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While creating simple vector files Illustrator lags
Since updating to 2020 and 2021, Illustrator is slow and laggy on creating simple vector files.
3 votes -
Illustrator 2021 crashes when trying to import AutoCad DWG
Every time I try and open an AutoCAD dwgs in illustrator, the options to choose what scale I want comes up and when I click ok, the whole program crashes and the pop up box comes up asking if I want to send a report to illustrator. I cant open any of my dwg drawings at all!
I've uninstalled and re-installed illustrator many times and updated it to make sure its the latest update and I've turned my computer off and on many times but nothing works. It worked for me before I updated so I think its the latest…
3 votes -
Slack & Illustrator freeze each other
Sometimes Illustrator freezes on save and f I click Slack, I notice that it also has frozen. If I force quit Slack, Illustrator sometines unfreezes without having to force quit it.
HELP!
3 votes
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