701 results found

1. GPU Problem after upgrade to 25.1

   After upgrading to 25.1 GPU previewing is erratic. After a while working on a document GPU previewing is not available (after restart Illustrator it is). Then also problems with text selection occur, text is not marked as selected and text cursor is not visible. Seems like a problem with out of video memory? Using a maxed out MacMini with 64GB RAM and a Blackmagic eGPU. MacOS is 11.1
   For now reverting Illustrator 25.0 removes all problems.

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2. illustrator very slow

   I can't use illustrator on Mac, it's too slow it doesn't make me move object...

   3 votes

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3. M1 laptop hang

   Adobe illustrator keeps hanging on me while
   Designing halfway. Sometimes it even hangs my own laptop. I know it hasn’t been optimised for m1 chip MacBook Pro (I’m using that currently) but sometimes it hangs so long that I’ve to force shut down my laptop and open up the file again. It’s just very unstable and buggy. Please help???

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4. Illustrator freezes the computer too often with the new m1 MacBook Air - please fix bug
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5. software crash

   Crash on trying to delete drop shadow effect. happened 4 times in one day. lost lot of work progress.

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6. Visual glitches in 2021 version

   see middle blue circle. happens when zooming in and out (white speckles move)

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7. Illustrator 2020 24.3 Extremely slow performance and lagging on Windows 10

   Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.

   I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.

   I've installed the previous version of illustrator to test but had the same performance issues.

   All drivers updated, and ran through performance troubleshooting in adobe support pages.

   Win 10 Pro x64
   i7, 16GB Ram
   Nvidia Geforce GTX

   Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.

   I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.

   I've installed the previous version of illustrator to test but had the same performance issues.

   All drivers updated, and ran through performance troubleshooting in adobe support pages.

   Win 10… more

   3 votes

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8. Very high latency/lag/delay with basic operations

   I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).

   There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.

   With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.

   Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to be improving at all.

   I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).

   There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.

   With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.

   Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to… more

   3 votes

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9. Crash on Quit

   Illustrator crashes on quit 4 out of 5 times on my Mac and has for many months and builds. Crash on quit wouldn't be so bad if Illustrator didn't save so many interface and plugin settings on quit. The main crash indicator is below and full log is attached. Currently running illustrator 24.2.3, macOS Catalina 10.15.6. 2019 16" MacBook Pro Radeon Pro 5500M.

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCBADACCESS (SIGSEGV)
   Exception Codes: EXCI386GPFLT
   Exception Note: EXCCORPSENOTIFY

   Termination Signal: Segmentation fault: 11
   Termination Reason: Namespace SIGNAL, Code 0xb
   Terminating Process: exc handler [56728]

   • 

   3 votes

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10. Illustrator très lent depuis la dernière MAJ. MacOS Catalina 10.15.6

    J'ai fait une mise à jour il y a environ 3 semaines et je viens d'en faire une autre. Depuis la première MAJ, mon Illustrator est très lent, ce ne travaille pas bien du tout.

    3 votes

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11. Switching project tabs fails to update to selected project

    In recent updates, including the June 2020 Illustrator update, tabs fail to switch projects, displaying only the current project for up to 15 seconds before slowly refreshing and switching to the selected open project tab. This happens several times a day and drastically effects productivity. (macOS Catalina 10.15.5, Macbook Pro 16 2019)

    3 votes

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12. Illustrator crashes when using certain tools, when macbook goes to sleep, when left on too long, when selecting items (CMD+A)

    Going mad trying to fix this bizzare problem on my new 2019 Macbook pro.

    • Latest version of illustrator (24.1.2)

    -Mac OS Catalina 10.15.4, 2.3 GHz 8-Core Intel Core i9, 32 GB 2667 MHz DDR4, MD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB

    Since maybe last month, illustrator has been crashing more and more frequently, and at the strangest of times. I have everything almost exactly the same on my 2018 Macbook Pro and Illustrator is totally fine on that one. I can't quite figure out what is going wrong with this laptop.

    For instance:

    -When I hit CMD+A it might crash (this is most recent, crash report linked).

    -Twice last week it crashed when I used type on path tool and altered the orientation (it actually started to spaz out when I started moving the orientation to under the line; This I could repeat with the same outcome)

    -Anytime the computer goes to sleep it will crash.

    -If I'm working with a content-heavy file, it might just crash for no reason.

    So I suspected maybe it was the CPU / GPU switching in my system preferences / energy saver, but turning it off has done nothing. I've completely re-installed illustrator, Creative Cloud, even refreshed my OS and still this problem reoccurs with Illustrator. I am starting to suspect something is not right with the new MBP 16" and Illustrator..

    -Damien

    https://textbin.net/LRIynSqp5J

    Going mad trying to fix this bizzare problem on my new 2019 Macbook pro.

    • Latest version of illustrator (24.1.2)

    -Mac OS Catalina 10.15.4, 2.3 GHz 8-Core Intel Core i9, 32 GB 2667 MHz DDR4, MD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB

    Since maybe last month, illustrator has been crashing more and more frequently, and at the strangest of times. I have everything almost exactly the same on my 2018 Macbook Pro and Illustrator is totally fine on that one. I can't quite figure out what is going wrong with this laptop.

    For instance:

    -When I… more

    3 votes

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13. Illustrator and InDesign crashing multiple times a day

    I have a weird crash — many but not all times I step away from my Mac (2020 MacBook Pro 16" running Catalina; 64GB RAM, AMD Radeon Pro 5500M 8 GB; Intel UHD Graphics 630 1536 MB), Illustrator goes down (and often, InDesign as well). I'll come back and wake up the machine and am greeted with system crash messages. The crash message seems to be related to Dispatch queue. Is it possible this is tied to sleep functionality, or perhaps a GPU issue? Would love to resolve this.

    3 votes

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14. Panels are mixed up and showing wrong content when docked

    All panels and document windows show some frozen content. This happens daily until I restart. If panels are dragged to be floating they refresh correct until they are docked together again.

    MacOS Catalina, AI 24.1

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15. Artwork disappearing / Framework in Outline Mode Glitching

    Illustrator art board disappearing and turning to outline mode if I zoom in/out OR try and move an object. Everything seems to be repeating itself in these weird wire frames. I have to save, exit out, then reenter that file. This is happening often and multiple times a day. I'm working on a PC, Windows 10 Pro, Intel Core i9-9900 CPU

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    3 votes

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16. Mac OS Wacom brush lag

    UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

    ORIGINAL PROBLEM:
    I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging so badly that it's impossible to draw correctly and in real-time. This is only happening in Adobe Illustrator and it is up-to-date. I've tested Adobe Photoshop using my Wacom Pen and brush tool and it works fine. So I've definitely ruled out that it's my Wacom driver and/or pen.

    I should add that before I updated my Mac I was using the CS6 box version. But after updating my Mac I was forced to purchase the subscription based programs because this killed the CS6 boxed version. Prior to all of this, my brushes/pen tool was working smoothing and not lagging. In other words, never had this problem before. I've tried looking through troubleshooting ideas and nothing is working. Please advise, this is my work tool and I need my brush and pen to work properly.

    UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

    ORIGINAL PROBLEM:
    I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging… more

    3 votes

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17. SPACEBAR MOVE ISNt WORKING ON MAC

    Please fix this asap!!!!!!

    3 votes

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18. too slow and laggy, small edits also end up in not responding or hanging and crashes.

    After the last update (24.0.1) Illustrator is too slow and laggy. Crashes Illustrator consistently with Can't finish previewing, small edits also end up in not responding or hanging and crashes.

    3 votes

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19. Since updating to the 2020 version of CC, Illustrator seems to freeze up.

    Freezing. Plus, I'm trying to create a dotted stroke with the stroke panel and my stroke always reverts to a solid line.
    I'm running Windows 10 and just updated it today 12/7/19 and no change.

    3 votes

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20. Mac OS Mojave and new Illustrator 2020 - keeps indicating links are missing when they are not
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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.