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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Mysterious Panel on Startup

    Running MacOS High Sierra 10.13.6 (17G5019), and Adobe Illustrator CC 23.0.2
    On startup I expect to have the last used workspace but I get this seemingly empty UI panel.

    1 vote
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  2. Control and Toolbar

    Control and toolbars disappear every time I start Illustrator CC and I am on 23.0.2 version. Please advise. Thank you.

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  3. my mouse pointer appears huge in the InDesign interface

    my mouse pointer appears huge in the InDesign interface
    when i use my illustrator the mouse size look fine
    i use a primary and secondary screens
    Primary -3840\2160
    Secondary- 2560\1440

    need help!

    1 vote
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  4. LogTransport2 locks app after failed requests to hbrcv.adobe.com

    I have a corporate web filter that always tries to authenticate port 80 or 443 traffic. Illustrator is reaching out to hbrcv.adobe.com and because there is no traditional web interface to handle this request, if the library can't communicate without issue the entire user interface locks and becomes unusable. Any ideas how to fix this issue? Thanks!

    1 vote
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  5. Panels are Grouped, e.g., Properties can't be detached from Layers

    I want to set up a new workspace to have separate windows. Illustrator is forcing them to be attached, and it takes up a lot of screen space, blocking my view of my artwork.

    I am using Windows 10 v1803

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    it is unclear from the post what the issue is. You can drag out property panel using click drag on the header.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Impossible d'ouvrir le fichier

    Fréquemment, à l'ouverture d'un fichier j'ai le message "Impossible d'ouvrir le fichier".
    Il faut alors quitter puis relancer Illustrator. L'ouverture du fichier devient alors possible.

    1 vote
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  7. Keyboard does not work - only in Illsutrator 21.1

    Keyboard does not work - only in Illsutrator 21.1

    It was fine then it stopped

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  8. RIGHT CLICK NOT WORKING

    RIGHT CLICK DOESNT ******* WORK ON ILLUSTRATOR

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  9. resize does not respect the homothety

    1) It is impossible to draw a specific object
    If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
    It's not accurate and not square !!

    2) Having the box "keep proportions V and H" checked.
    You can not write 200 pt in H and keep the proportion respected.
    Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 pt

    Still not accurate and not square

    It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and…

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  10. Creating new document blocked / or the whole illustartor blocked


    1. User is having some item selected on currently opened document,

    2. Press on create a new document (shortcut on from the menu),

    3. Window with new document properties pops up,

    4. When user clicks - return key too fast, creating new document gets blocked

    5. Reason for that is that under create new document window illustrator show "move window" (see srceen).

    6. To proceed with creating new document you have to close the create new document window and move window and again go back to create new...

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  11. change measurements from pixels to inches with control click

    (mac) used to be able to control and click in the corner of rulers - left hand side to change units of measurement ? please bring back???!!!!

    1 vote
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  12. Control bar not updated on tool selection

    On Illustrator 23.0.1 running on Windows 10, the control bar does not update when a tool (say Pen, or Type or Selection, etc...) is selected. Only when the tool is click on the document would the control bar updated to show the tool options The graphics card is the Intel 520 (ver 25.20.100.6326).

    1 vote
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  13. IDIOTS

    You idiots have made it very difficult to create a new document/art board of my dimensions. I thought I was on a real computer until I wanted to create a new document and the choices are limited like I was on an iPad. Whoever designs this creates a program that does great things very difficultly. You do not have a clue how learning users, and therefore all users, think or do. Hire someone who is an expert in human computer interactions. A good one because you don't have one now.

    In case you think I don't know much about this…

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    We do test our products thoroughly including running it through multiple beta testers. Please visit https://adobe.ly/1o2SDsg if you would like to join our beta program. It is open to all Adobe Ids.

  14. New guide

    When I try to make a new guide it seems to be lock out. Every other command like hide guides, lock guides, etc work. The only one that doesn't work is make guides.

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  15. Input Boxes Floating in the Workspace

    Hi, since the 2019 release I have 2 floating input boxes in the workspace, I don't know where they belong but they werent there before. If I hover over the '1' it brings up a tooltip of 'Artboard Navigation'

    See attached screensnip.

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  16. Close, Save and Quit File Menu options are invisible

    After upgrading Illustrator to version 23.0 (Windows 7 Pro), the Close, Save and Quit options under the File Menu are invisible. This is constant.

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    Please accept my sincere apology for the inconvenience. It can be issue with Graphic card drivers. Please goto this link for more info:
    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    If this doesn’t resolve the issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. Spell Check doesn't understand what "Uncapitalized Start of Sentence" means.

    While running spell check, Illustrator doesn't seem to understand that a comma is not the end of a sentence, or that the word following the comma is the start of a new sentence. See attached screen shots.

    (running the version of Illustrator on Mac running OS 10.13.6)

    1 vote
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  18. Cannot view 150% zoom level


    1. Illustrator CC 20.1 (64-bit); Windows 10-64

    2. Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++

    3. Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)

    4. Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)

    1 vote
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  19. Selecting options in panel dropdown menus always activates the item below the menu

    This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.

    EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu…

    1 vote
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  20. Transform W: and H: using Arrow keys works only a single keypress.

    Transform W: and H: using Arrow keys works only a single keypress. After one keypress illustrator start moving the object. See .Gif

    Reproduce:
    1 create object
    2 select object
    3 click in the number of the W of H in the transform panel
    4 press arrow up / down on the keyboard
    5 press again.

    Expected behaviour:
    - For the object to scale up every press of the an arrow key.

    Observed behaviour:
    - First keypress the object scales/resizes
    - Second keypress it start moving.

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