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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. AI don't expand folders in File > Scripts when you have over some number of nested folders

    I have 57 folders inside Scripts root folder.
    They are well-organized and have several levels of hierarchy:
    10 general folders containing (or not) files and folders. The deepest level is 3 folders.
    AI ignores folder content at I would say folder 54 and don't expand the last three. Clicking won't help.
    Do you have any limitations for nested folders in AI?
    Why it is not documented then?
    Anyway, fix it, please.
    Fix at least something besides your fresh CC 2019 bugs (that you still don't fix).

    6 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. 6 votes

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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. New File and Help Tabs Not Working

    This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

    I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File…

    6 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. Precision touchpad scroll jittering

    On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.

    6 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

    6 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Object\Filters menu item lacks hotkey

    When you press Alt-O, you can't access 'Filters' submenu with a key (the item has no underlined char).

    5 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. 配置メニューでキーボードアクセラレーター「C」が重複している

    • Windows 10
    • Illustrator Version 25 (all)

    ファイルメニュー→配置メニューを利用した際にファイルメニューが表示されますが、「クラウドドキュメントを開く」と「置換」で、キーボードアクセラレーター用のキーである「C」が重複し、置換側が働かなくなっています。

    Version 24まではクラウドドキュメントのメニューがなかったことから、Version 25としての不具合に相当します。

    5 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた問題が再現できました。

    情報のアップデートがありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

  8. Learn button tooltip cannot be removed

    The tooltip that states "Get started with fun and interactive materials" will not go away, and it blocks the top of my toolbars on the right hand side. PLEASE make it possible to minimize, change the size or dismiss the bubble. It's seriously messing with my workflow.

    5 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stop "Get started with fun and interactive tutorials" permanently

    Every single time I open Illustrator I get accosted by the "Get started with fun and interactive tutorials" tooltip.

    There's two options on it:
    - "Remind Later", which temporarily hides the tooltip
    - "OK", which opens a tutorial panel and temporarily hides the tooltip

    There needs to be an option for "Never show this stupid thing again"

    5 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Scale Tool windows defaults to random percents when real-time drawings is enabled.

    To recreate is problem: First enable Real-time drawing. Then draw a box. With the Scale Tool window open, uniform scale the box 400%. Duplicate that box by holding down OPTION key while click and dragging the box. Click on the second box and open the Scale Tool window: when I do this I no longer see 400% in the scale percentage, instead I find completely random numbers and sometimes it selects non-uniform. This gets annoying after a while.

    5 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Illustrator window resizes on file open from Windows explorer.

    Running Windows 10 v.1903 and Illustrator v.24.0.2; with Illustrator open and maximized in the background, when double-clicking an .ai file in explorer, or right-clicking and selecting "Open with > Illustrator 2020", the Illustrator window is resized (usually to it's smallest possible size).

    5 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Pixel preview is not aligned with non-pixel preview

    I make icons sometimes. I need to check them for pixel-perfection using cmd opt y (pixel preview). When I do that, I expect (and I believe Illustrator used to work this way) that the preview remains in the same place at the same scale so that I can meaningful toggle in and out of pixel preview to compare the vector shape with the pixel result. But when I do this using the keyboard shortcut noted above, the artwork jumps up and down both in scale and location on the screen. The repro steps are simple:
    1. Create a shape that…

    5 votes

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  13. Home screen lists unmodified files as "Last modified"

    The Home Screen lists recent files sorted by "last modified" even when those files have not been modified.

    The list actually shows the files which were last viewed (or last closed), regardless of whether the file has been modified.

    It would be useful to have both these options, but the current situation is wrong and misleading.

    5 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. Ctrl+Tab does not work when Caps Lock is on

    When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.

    When Caps Lock is off, the Ctrl+Tab shortcut works normally.

    I believe that this is not intentional behavior.
    All the computers in my studio are experiencing this problem, resetting preferences does not help.

    Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
    Latest Illustrator version
    Intel i7 processor
    32 GB of RAM
    NVIDIA GTX graphics card

    5 votes

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  15. Select Objects in Layer selects locked objects

    Objects that are locked within a layer get selected when selecting everything in a layer. Instead of selecting everything in the layer except the locked items.

    Win 7, Ai CC 23.0.3

    5 votes

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  16. Menu Bars dont hold. keep disappearing

    Hi,
    This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(

    Also, the keyboard shortcuts don't work. please help!

    5 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. File tab header has different file name, but same file is displayed on both tabs

    File A is open.
    File B is double clicked to open in new tab.
    File B info appears in tab header, but File A is displayed as the contents.
    File B can be closed and its original contents are preserved.

    Illustrator 20.03
    Mac OS 10.14.4

    5 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Panels don't open with Application Frame turned off

    On MacOS, when Application Frame is turned off, and Window panels (ex: Layers, Artboards, Swatches, etc.) are condensed, the Window panels will not appear when clicked on. They only work if Application Frame is on.

    Illustrator 23.0.1
    MacOS 10.14

    5 votes

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  19. Expand Appearance is greyed out in 2019 compare to CC2018, same doc, same selection, it is enabled.

    I have a document which, when I select certain objects in CC 2019 - Expand Appearance isn't available and Expand, when used, doesn't give the expected result. Exact same document, exact same selection in CC 2018 and Expand Appearance is available, and when clicked, works perfectly and as expected.
    FYI - the selection has a number of Transform effects applied to it.

    5 votes

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  20. Palettes do not Expand

    No selected palettes on right hand side will expand to view contents. Requires quit and re-open to fix

    5 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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