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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. New Document dialog window always coming up blank now

    It was working at first, but now when I try to create a new document I just get a completely blank dialog box. When I mouse over areas of the box, the pointer turns from arrow to text input cursor or clicky-finger depending where in the window I am, which implied that everything is there, but not visible. To confirm this, I clicked on where I knew my favourite preset to be and hit return, and it created the right kind of new document.

    So the dialog comes up, but doesn't display anything even though it's all there to interact…

    12 votes
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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Actual Size view menu does not display at actual size...

    The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.

    10 votes
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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    there are two issues in this post
    1. Users want this feature to work on multiple monitors.
    2. Users want to have a view actual pixels for web drawings.

    for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors

    for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.

  3. workspace

    While using the new Illustrator CC v.23, the workspaces will randomly move around and cover up the art board that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

    8 votes
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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

  4. black screen problem

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
    Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.

    8 votes
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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Tool panels are enlarged or scaled up

    Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.

    Solutions helpful as I cannot have as many panel open as they now take up so much space!

    5 votes
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    Resolved  ·  10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Welcome screen Illustrator CC 2019

    Customize the Welcome Back screen: Right now the "Start a new file fast" screen shows various options including an A4. I'm not in the EU. Where's the US Letter size? That would make the most sense in the US. Where can I edit that group? How do I clear the list of most recent?

    4 votes
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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    You can do cmd/ctrl + N, select print section and go to A4. You will find the A4 size in the unit you want.

  7. Cannot close main application window with keyboard shortcut

    When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

    2 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Workspace toolbars disappearing

    Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.

    2 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    Please reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.

  9. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do…

    2 votes
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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Welcome screen doesn't show

    Hello,
    I'm using windows 10 and Illustrator 24.0.2.

    Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.

    1 vote
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. User Interface zoomed in

    The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    Illustrator has a feature to scale user interface on high resolution devices. You may choose to turn it off under preferences>User Interface>UI Scaling.

  12. "Left-click the tool to view a list of all the tools in the tool group." Does not work.

    "Left-click the tool to view a list of all the tools in the tool group."

    Very simple, right? We've all been able to do it forever.

    Well, I don't want to be overly unpleasant about this, but, having finally upgraded from Adobe CS5 to Adobe CC, I find that this most basic of actions is unperformable on my computer. It worked in CS5.

    It's the newest version of Mojave, 10.14.3, and the newest version of Illustrator, on account of me having just installed it.

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Touch Screen

    I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Interacting with properties panel can make app require force close

    MacOS 10.14.1
    Illustrator 23.0.1

    Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:


    • Menus are greyed out

    • any menu function can't be done, including save and quit

    1 vote
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. stroke

    Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. You took away the highlighted outlines from when I select and create objects

    I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
    I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.

    I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM

    1 vote
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Layers' names got garbled when you select them

    I'm glad I could catch it and got you proof.
    In 22.1, right now, when I create document from templates, AI garbles layers' names when you click layer in Layers palette.
    It temporarily got fixed if you collapse Layers and expand again, but returns when you select layer again.
    I will add comment here later if it fixes itself after AI relaunched (after inevitable crash).
    I'm sure files are OK, so I don't attach them, only screen-recordings.

    1 vote
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adding Preset Brushes to Brushes CAN cause drop down menu to break

    I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Benjamin,

    Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
    You can mark the library persistent, so that it opens on restarting the application.
    Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.

    Thanks
    Anish Kumar
    Illustrator Team

  19. 1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Steve,

    Sorry to hear that you are facing this issue. If you want to turn it off, you need to switch to some other tool. Or you can remove it from panel by the flyout menu.

    If this doesn’t resolve your issue, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

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