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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview

    Illustrator version 22.01
    macOS 10.12.6
    iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
    All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
    The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
    Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

    Thanks for…

    13 votes
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    2 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  2. File open as blank white screen regardless of file type or if new document

    Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.

    11 votes
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    32 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. 3D Extrude + Bevel = FAIL

    3D extruded rendering is an absolute fail on Adobe CC 22.0.1

    It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!

    Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.

    Thanks!

    6 votes
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. GPU rendering issue with artwork disappearing

    When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

    6 votes
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    5 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  5. 2019 AI GPU Preview Is Worse Than Before and Buggy

    2019 AI GPU Preview Is Worse Than Before and Buggy

    4 votes
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Layers Panel Glitch

    After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.

    It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.

    This flashing is irritating and takes my eye from the work.

    Attempted fixes

    Resetting preferences
    Adjusting GPU performance
    Turning of animated zoom
    Uninstalling illustrator
    Updating everything

    Illustrator Version 22.1
    MacOs Mojave 10.14

    4 votes
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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Scroll zoom not working

    When I zoom in using alt + scroll down, the canvas jitters; it zooms out then in.

    4 votes
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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Zoom to Selection Doesn't Work within Text

    When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.

    (If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)

    4 votes
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. New preview mode

    BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.

    3 votes
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator WILL NOT display art OR artboards.

    How about making Illustrator useable for starters?
    I pay enough for this service. I have done a full update and restart of my computer, all of my adobe products are up to date, AND I've uninstalled and reinstalled Illustrator.
    This is what I get when I open a new document. Show artboards is on. NOTHING comes up despite using ALL of the fixes I can find in your boards.

    I expect a service I drop $700 a year on to actually WORK Adobe.

    2 votes
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. mouse scroll zoom is broken when in pixel preview mode (PC)

    I just updated to Illustrator 2019 on a windows 10 PC

    Given I have any size project open
    And my "zoom to selection" preferences are on or off
    When I turn on pixel preview view mode
    And I have alt selected
    And I use my mouse to zoom in and out
    Then zoom chooses a random center point to anchor it's zoom

    I have no issues when in "over print preview" mode, or when using my keyboard in "pixel preview" mode.

    2 votes
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Visual Bug

    Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.

    Windows 10
    NVidia 980

    Hasn't appeared in any other file.

    Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.

    2 votes
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Scrubby Zoom - GPU View greyed out

    I'm unable to toggle GPU Preview.

    This is a new concern since I was able to toggle it on/off a few weeks ago.

    2 votes
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Opacity and Mask Define Knockout Shape - not working with GPU Preview

    Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.

    2 votes
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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. GPU Performance stops working when enabled

    Illustrator 21.1.0 (64-bit)

    GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

    2 votes
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Illustrator Active Window lags when plugged into an external monitor

    I am having an issue where when both a Surface Book 2 or a Macbook Pro 2018 is plugged into an external monitor ONLY the active window pane will lag when my curser enters that section of the screen both on the laptop and the external monitor. Doesnt happen when the computer is on its own but ONLY when second mointor is connected. Need this issue resolved and have done a full restart and reinstal of Ai along with tested this with 2 computers and multiple mice.

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. Pantone colours not appearing correctly in email preview

    When I convert a CMYK colour to pantone and then rasterize it into an image (cmyk) to make it smaller for sending, in the email preview (gmail) the pantone colour appears completely wrong.

    file is saved as pdf (cmyk). file is created also in cmyk

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ai artboards all look like someone took an eraser over them.

    Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Hard crash GPU rendering MBP2016 - High Sierra

    I run a cleanly installed MBP2016:

    High Sierra 10.13.4
    3.3GHz i7
    16GB ram
    1TB SSD

    Illustrator Version 22.1

    On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.

    At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.

    The phenomenon is frequent yet completely random (no obvious triggers).

    Disabling GPU preview immediately stops this from occurring.

    No obvious logs are generated during the event but I can run sysdiagnose if…

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
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