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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. 41 votes
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    47 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly provide the Test file(Via File→Package) & some steps with which you are facing this issue.
    2)Kindly try the below workaround and let us know if that helps with the issue:
    Kindly rename your Preferences folder placed in below location and share this folder with us in a zip file.

    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com
    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  2. Switching between files doesn't work properly - or at all

    See the attached video. I have two files open. The second file I opened does not display. When I click on the file tab I still have the previous file displayed. Regardless of which file is active, I can only edit one. I can't even see the other. They are two completely different projects - they do not look the same. You are only seeing one file in this video, despite which one I select. I have to quite and restart, losing any changes I may have in the one file I cannot see.

    22 votes
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    10 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  3. 14 votes
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    7 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1) Follow this to collect logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    2) Kindly share the above with us in a Zxp file which is collected at desktop at ShareWithAI@adobe.com
    3) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in message of Email.

    Thanks,
    Ankit Goyal

  4. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

    8 votes
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    8 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  5. window resize

    after a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?

    6 votes
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    4 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Artboard names are not saving in CC 22.1 - all artboard names "reset" when save/close

    In the new version of Illustrator - CC 22.1 the ARTBOARD NAMES do not save anymore. To reproduce open a new illustrator document, set up 10 artboards, NAME THEM, save the document, close it, re-open the document, the names are GONE. Also, when opening illustrator files that PREVIOUSLY had artboard names, all names are gone. They have been replaced with generic artboard names. To fix the issue switch back to a previous version of illustrator, ie: 20 or below, and the artboard names are back and they stay.

    4 votes
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    3 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Duplicating an Artboard with art on it and then Undoing it, causes crash

    if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.

    2 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Fernando,

    Thanks for reporting the issue . Since we are not able to reproduce the issue in house , Kindly provide the following information to nail down the issue further :
    Kindly provide the machine details and the illustrator version with which the issue is happening .
    Kindly provide the test file and test steps to help us reproducing the issue .

    It would be very helpful if you can provide the video recording to reproduce the steps .
    Kindly share the above details ShareWithAI@adobe.com in a Zip file . Please mention the title of this issue as the subject of mail .

    Regards,
    Pooja Garg
    Illustrator Team

  8. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.


    1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.

    2. While working on a file and opening a new one the document view sticks to the old file and…
    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you all for reporting this issue and providing us your valuable feedback.
    Kindly help Illustrator Team to nail this issue down further:
    1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

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