Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Artboards name disappear after renaming

    After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.

    AI version: 22.0.1

    8 votes
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    6 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. unable to create a new document

    I am not able to create a new document

    7 votes
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    4 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  3. Minor Bug (Smart Guides on/off)

    When opening/creating a new document,

    the View > Smart Guides will be checked on. But they are not actually on. You have to turn them on/off a couple times to actually get them working. At first I thought that they were altered or removed from the last update. Fortunately I figured it out!

    5 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. New file

    There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

    5 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  5. Paste on All Artboards Not Working

    I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

    3 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    It is not clear to me if artboards are of same size or different sizes. When we paste an art we take into account artwork’s relative position from the artwork where it was coped from. I have attached a gif to demonstrate my point. if you look at the second circle it is placed outside of other artboards due to relative position in its original artboard.
    Please contact support if it is not the case – https://helpx.adobe.com/support.html

  6. Illustrator crashes when adding an art board

    Illustrator crashes when adding an art board

    3 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  7. .AI an d XD files not opened by default on Windows 10

    Ashutosh Chaturvedi, sorry but one of your issues is not totally fixed, you have many users who are waiting for an answer for the .ai an wd files wich are supposed to by opened by default by thèse two softwares by double-clicking. This issue is not fixed on Windows 10. Thank you for your time and you answer ASAP.

    2 votes
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Before you do that are you manually able to change file association of .ai file to another application say Notepad.exe ? There is another issue with file association going around. Please check this link: https://www.howtogeek.com/fyi/microsoft-broke-windows-10s-file-associations-with-a-botched-update/

  8. Applying a new graphic style duplicates paths into hidden groups

    This is a severe bug that ruins SVG export by creating multiple copies of the same paths after switching graphic styles.

    I believe something caused a created graphic style that should have only had a simple fill to create copies of the path when applied to paths.

    2 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator | Free Template Download Error

    1-Adobe Illustrator CC 2018
    2-Trying to download free template from print tab
    3-I expected the template to download like all the other templates I have downloaded
    4-I got an error message
    5-This is a screenshot of my error message

    Thank you.

    2 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  10. New Artboard Decimal Rounding

    Illustrator 2015.3.1

    Created a new document, set artboard to 3.375 x 2.125 with .125 inch bleed. Dialog box rounds to 2 decimal places as usual, but I expect that it honors the 3 decimal input. Save document as PDF, place into InDesign using Bleed box, am surprised to discover that document places at dimensions of 3.63 x 2.38.

    Further testing shows that if I enter the proper dimensions with the artboard tool after creating the document, then it honors the 3 decimal places. So it is only the new document dialog that is actually rounding the dimensions.

    2 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  11. New artboard name disappears

    When i give an Artboard a new name, and in the same action presses [Ctrl] [A] and then [Ctrl] [C] to use the same namestructure for other Artboards, the new name disappears and the old comes back.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. new document jumps to last page instead of first page

    Occasionally when I create a new document in Illustrator CC, it jumps to the last page. Then once that document is closed and opened, it does it again.

    Am I missing something? Never use to do this.

    Thanks!

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We open a file to the last saved view. So by design Illustrator will open to the artboard(page) and zoom level that was when the file was last saved.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  13. Place Jumbling Points on Artwork

    MacOS High Sierra 10.13.6 Illustrator 22.1

    I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.

    Regular place.

    Jumbled partial logo.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Not able to resize or draw.

    I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.

    I have attached the video.

    1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  15. Rearrange All Artboards does not move artwork with it when spacing is adjusted


    1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).


    2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.


    3. I expected the artboards to have the new spacing, with art in the same location.


    4. The artboards had the new spacing, but the art on every…

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  16. artboards bug

    When I drag to copy an artboard it creates a new artboard. So when i try to export that new artboard it shows error and says it doesn't exist.

    It also happens the new artboard to have number that already exists.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  17. The operation cannot complete because of an unknown error. [xlfd]

    I have two customers that send me hundreds of Illustrator files created using a Windows version of Illustrator. Every one of them reports this issue on opening: "The operation cannot complete because of an unknown error. [xlfd]." I click OK and everything is fine in the document as far as I can tell. The problem is that I need to batch save these files as PDFs, but I have to sit there and click "OK" for every file so defeating the purpose of batch processing. This is a recurrent bug with the last three revisions of Illustrator. Please resolve it.

    1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Realign Canvas function blurs artwork

    When using the function to realign/sort canvases — including the embedded artwork — the artwork is placed on subpixels, although it was pixel perfect before. This bug appears in the pixel-preview mode, no matter when on CPU or GPU mode.

    1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  19. Artboard edge shows behind an object of the same size as the artboard


    1. CC 22.0.1 (32-bit)

    2. I'm creating a favicon, I started out at 164 px by 164 px and used Shift + Alt to resize it to 50 px by 50 px. Then I changed the size of the Artboard to 50 px by 50 px.

    3. I expected everything to line up and look right.

    4. A small white edge of the Artboard is visible on the right side of the drawing

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  20. Align to Artboard: X and Y position not established within the active artboard

    Illustrator CC 22.0.1

    Align to Artboard: X and Y position not established within the active artboard but retains the global X and Y position.

    When selecting and copying the X position of vertex (A) on active artboard (A), then activating another artboard (B) and selecting vertex (B). When pasting the X position for vertex (A) from artboard (A) to vertex (B) on artboard (B) it pastes the global X position. The previous version retained the local artboard X position when align to artboard was activated. Which is very helpful in maintaining consistency between artboards.

    1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
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