Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. MAC: System has run out of memory and force quits - Activity Monitor shows > 100GB

    After launching Illustrator it will force quit with an error message "your system has run out of application memory." I have 8GB of memory and no other applications are open or running when I launch Illustrator. I am noticing in the activity monitor that illustrator is using a large amount of memory, extremely higher that usual. This started happening a few days ago and I have no changes to my OS or updates to Illustrator CC

    25 votes
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    11 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Adobe Illustrator CC 23.0.1 2019 Not Responding when opening file & Slow on Start MACOS Mohave 10.14.1


    1. Adobe Illustrator CC 23.0.1 2019 / MACOS Mohave 10.14.1
      2.1 Slow or Not Responding - Launch Adobe Illustrator - by clicking on icon in dock or in applications folder
      2.2 If it launches - Click on Open from Dashboard and try to open a file - it becomes non-responsive or takes forever.
      2.2.1 Tried opening ai files (any of them I have) directly- same issue
      2.2.1 Tried to command copy and save to change location I have filed stored - it copies to new location, including adobe cloud, same issue
      2.2.3 New files never show up in recent files on…
    23 votes
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    12 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Apologies for the inconvenience caused to you by this issue.

    Since there are lot of issues mentioned in this single thread & we need to escalates them one by one, we are closing this thread as we are not able to repro these at our side.

    Please create individual threads for each of the issues.

    You can also email to rbhunwalATTHERATEadobeDOTcom so that we can have an online session to see what is happening on your system & then isolate these issue further.

    With Best Regards,
    Illustrator Team

  3. Unstable CC 2019 in Mojave

    Illustrator CC 2019 on OSX Mojave is completely unstable.
    Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.

    14 votes
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    15 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Mojave is a supported operating system since Illustrator version 23.×.
    We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. Illustrator 2019 Crashes on startup

    I've upgraded to the latest Illustrator (2019), but it crashes on startup. I have tried uninstalling it and re-installing it, but it still crashes. I've re-installed it with fresh preferences, e.g. not importing settings from the previous version and it still will not startup. The same thing is also happening to InCopy.??

    Luckily I did not remove the previous version.

    Any idea why this is happening and how to fix it??

    I'm running a MacPro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5, 32GB RAM, AMD FirePro D500 3072 MB, with macOS High Sierra (10.13.6)

    12 votes
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    13 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  5. Illustrator 23.0.1 crashing almost immediately after launch

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;…

    11 votes
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    17 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

  6. home screen keeps loading

    When starting Illustrator after the splash screen the Home screen keeps loading. It never loads, even after hours. Your man from the support center couldnt fix it either. You may disable the home screen in the prefs but thats a workaround I dont prefer. I found deleting your temp in users/username/appdata/local/temp works but thats plain ******** if you ask me. Solution? Please?

    9 votes
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    7 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  7. Illustrator CC2019 isn't allowing me to create new documents. At all.

    Illustrator CC2019 isn't allowing me to create new documents. At all.

    8 votes
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    3 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  8. Takes about 15 minutes to open/unfreeze

    Since the last update 22.1 it takes about 15 minutes to open...
    I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.

    My system:
    Windows 10 Pro
    Illustrator CC

    Hopefully you can help

    7 votes
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    2 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  9. Hang/Freeze when trying to open an Illustrator file with a placed PDF/Image


    1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x

    2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)

    3. The expected result is that the file will open as normal.

    4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

    As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in…

    6 votes
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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  10. TorqExtension.aip error

    When opening Illustrator CC, I get this error on launch:

    "The procedure entry point ?getAvailableLocales@Collator@icu@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll."

    This is followed by an error:

    "Error loading plugins.
    TorqExtension.aip"

    Please advise how to resolve these errors..

    6 votes
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    4 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  11. Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra

    I didn't know there were serious compatibility issues between Adobe CC and macOS 10.13 High Sierra until after I upgraded.

    Within seconds of launching Illustrator it freezes my entire machine and my only option is a hard reboot.

    Please provide a status update on when this issue will be fixed. I rely on CC for my job and will have to migrate back to 10.12 Sierra in the interim.

    6 votes
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    6 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator locks down when a new file tab is clicked


    1. click file

    2. click new

    3. never opens new file window

    4. entire program freezes

    same thing happens with keyboard shortcut

    6 votes
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    3 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  13. v23.0 files won't open with v23.01 update, Unknown error occurring

    Can't open v23.0 ai files since the update to v23.01. The program doesn't even attempt to open, an error pops up saying "an unknown error has occurred"
    Help please,
    this is making work very difficult

    5 votes
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  14. Very long loading splash screen after update 23.0.1

    After newest update 23.01 splash screen freeze on trying to initialise SmartEditUI.aip for few minutes (and crash if I try click on it at this time)

    This only happens at the first time start.

    On the adobe forum I see that people have the same problem
    https://forums.adobe.com/thread/2550614

    5 votes
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    7 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  15. New document causes crash

    When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.

    5 votes
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    3 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  16. New Update (v24) crashes when I launch Illustrator by opening a file from finder

    I'm working on macOS Mojave 10.14.6
    2.9 GHz Intel Core i7
    Mem 16 GB
    Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MB

    Anytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.

    4 votes
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  17. Illustrator v24 constantly crashes when I try to open a document

    The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
    I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
    2.5 GHz
    16.0 GB (15.7 GB usable)
    64-bit operating system

    I am also having similar issues on my Surface Pro 64-bit

    I am unable to work on current projects at work, I need help!

    Ashlee

    4 votes
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  18. AI 24 freezes on startup (Mac OS Catalina)

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.


    1. I'm running Catalina 10.15.1 and Illustrator 2020.

    2. The applications is installed and launched

    3. I expect the app to open

    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to…

    4 votes
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  19. "open file"

    Illustrator won't open more than one file.

    With version 23.0.1, Illustrator will permit to open only one single file. The first file can be opened by any method, any subsequent file can only be opened using "File/Open" command. Using Windows Explorer or Drag&Drop does not work! and will freeze Illustrator; ending the application is only possible using the Windows Task Manager.
    I'm running Illustrator CC (23.0.1 64-bit) ond Windows 10 Enterprise (10.0.16299).

    THX for fixing this!

    4 votes
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  20. Illustrator freezes on exit

    Illustrator dow not properly exit. It freezes when closing the app. Im using latest version of Illustrator CC 2018, latest Windows 10 Pro 64 Bit, and latest plugins by Astute Graphics.

    4 votes
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    4 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
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