Translate Ideas and Comments
Choose language:
There was an error during translation

Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. AIGPUSniffer quit unexpectedly.

    Adobe Illustrator CC 2018

    When trying to open Ai files through Bridge, I get this error:

    'AIGPUSniffer quit unexpectedly.'

    and the file fails to open. I don't experience this issue when opening the same file through finder or through the 'Open' dialog box.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  3. Garbled Video Screen

    I was just starting editing already (deleting parts of an emf file) when the screen became garbled.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't open any files.

    Illustrator won't open any files at all. Every time I try to open one (doesn't matter what file type) it causes the program to turn unresponsive.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator v23.01 will not open subsequent vector files via Indesign, Bridge or directly from a folder.

    When I try to "Edit with" in InDesign or open a vector file via Bridge or directly from the folder, it opens the file for the first time on launching the software, however if I try to open files again while Illustrator is up and running, it will not open. I then have to quit Illustrator to open the file. This is counter productive as I have to do this even when i have to make a small edit or move/delete an object. Especially when I'm working on multiple graphs, etc.

    My fix for now is to revert back to…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Illustrator keeps crashing when opening files or when creating a new file.

    Like the title says, Illustrator crashes no matter what I do when opening files or when creating a new file. Nothing seems to fix it, a fresh install did nothing as well. Any ideas? got important projects I need to work on =_=.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  7. OPEN WITH default app

    Since the new update 23.0.1 it is not more possible to start a file default with illustrator.

    i tried several times installing and unistalling illustrator different versions.
    the problem persist.

    after 7 installations of new and old versions, removing all files from regirtry i

    Now i installed both, CC2019 and CC2018, and the same, it is not possible to change starts only default with cc2018.
    (or other apps) but never with CC2019

    i can start only illustarator 2019 with "open with" on this one time way works.

    asus gt752v

    Windows 10 see attached screnshot.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  8. Opening File with Missing Fonts Crashes because of Missing Fonts Dialog

    When opening a file sometimes the missing font dialog pops up and it crashes Ai, the dialog stays white/unload and causes Ai to crash

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  9. crash while opening file

    crash when opening a file.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator 22.1 hangs on start; reinstall only fix I can find

    I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  11. Missing Layers

    Opened my document this morning and all the correct layers were there, closed out because I made no changes so there was nothing to save. reopened my document again all my layers were gone! only showing the orginal base image. Help

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator 'unexpected' quitting

    Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.

    Process: Adobe Illustrator [5601]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [5601]
    User ID: 502

    Date/Time: 2018-05-10 12:17:12.115 +0530
    OS Version: Mac OS X 10.11.6 (15G1004)
    Report Version: 11
    Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1

    Time Awake Since Boot: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  13. separator preview

    everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  14. Error message while launching Illustrator CC 2018

    This message in German occurs while launching Illustrator 2018. After saying OK, a fragmentary Applikation displays, which is not operational. It is completely buggy and blocks even Finder until it is being quit.
    "This process can't be completed, because an unknown message has occurred. [CANT]"
    I have to work with the 2017 version.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  15. Illustrator opening as trial and not recognizing current subscription

    when opening illustrator from CC app manager or directly from start menu,
    illustrator does not allow to open full version even though I have pro subscription. There is a button to buy now but that just takes me to purchase an additional subscription which I'm paid up for. I really need to use Illustrator soon as possible. Thanks

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  16. Running Illustrator on Mac Os High Sierra 10.13.1 failed

    Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
    Uppercase for errors on Illustrator and chrome

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  17. Illustrator 22.0.1 not opening in High Sierra

    I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    you may try resetting preference once to see it helps.

    If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. Optimize Illustrator

    I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.

    I could turn off the notification, but I'd rather get important Adobe update news.

    Can the message be automatically deactivated if we've already optimized?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Ideally, you should get this message only once and not always. Which version of Illustrator are you using?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  19. Error

    Both Illustrator and the CC Desktop agent/app were pretty buggy last days and after reïnstalling the CC Desktop app and updating Illustrator to the latest version and I get this prompt:

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  20. AI 18 won't launch

    I upgraded to the new AI18 from CC and it fails to launch on startup. It fails at the point it is initializing the plug-ins. I am using a Surface Pro 2 with Windows 10. AI17 worked fine and reinstalled and it still works. Any help would greatly be appreciated.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base