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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    v 22.1

    When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.

    Everything will work normally only if I open Illustrator first and then the file.

    This happens will every file I've tried, so this isn't…

    198 votes
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    192 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

  2. LAUNCH ERROR ISSUE - Google Drive File Stream

    Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.

    After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.

    When uninstalling the google drive file stream everything works just fine.

    I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.

    12 votes
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    9 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
    Resolved  ·  Ashutosh Chaturvedi responded

    Here is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
    Please update to Google Drive File Stream 26.1.37.2022 or later

    Thank you Martin for validating the fix.

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