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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7470 results found

  1. Eyedropper tool vanished from tools panel

    Whenever I restart my computer and open Illustrator, the eyedropper tool disappears from my tools list. The measure tool is in its place. No option to hold down the measure tool to expand to the eyedropper tool. Also not showing up when you try to add the tool via the Edit Toolbar feature.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  2. bring forward send backward NOT WORKING!!!

    THIS IS ONGOING ILLUSTRATOR BUG.

    bring forward send backward NOT WORKING
    either as a pull down menu function nor as keyboard shortcuts.

    Illustrator 23.01 cc 2019
    Mac desktop
    Mojave 10.14.6

    2 votes

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  3. 保存したワークスペースが再現されない

    Windows10 pro
    illustrator v25.1

    ツールバーを1列にして使っています。その状態でワークスペースを保存し、必要に応じてワークスペースのリセットを行っています。
    v24.3はツールバーは1列のまま復元されたのですが、v25はツールバーが2列の状態で復元されてしまいます。
    1列のまま復元されるよう、修正してほしいです。

    2 votes

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  4. 25.1 Constant Crashing

    Since updating to 25.1 I am experiencing constant crashes on even basic vector logo ai files. Never happened before this update, I am on an Asus Rog Strix with a 1650 GTX. Windows 10.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  5. Incorrect display of Bangla (Bengali) sequence র‍্য

    This sequence, which is described in detail in the Unicode Standard, involves a zero-width joiner character that should force display of the final form of the last letter. This works correctly in InDesign and Photoshop, but not in Illustrator. Please see https://twitter.com/TiroTypeworks/status/1354160819865493505?s=20 for more details.

    2 votes

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  6. 2021 Not Packaging Adobe Fonts

    Adobe Fonts not packaging with files

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  7. Decimals are divided by point instead of comma

    After updating to MacOs 11,1 and AI 25.1 the numeric keyboard do not recognize comma "," as input and put in values without any decimals.

    Point "." from the regular keyboard are accepted, but this is wrong way of writing numbers in my language and most common european languages except english.

    2 votes

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  8. Margin or Adjustment Markers for Type on Path not showing

    The margins or markers on the left and right side for adjusting the type showed up for a moment but then can't get them to reappear again. I tried uninstalling and reinstalling with no luck.

    I was able to get the margins to show by starting a new document but after a while they disappear or stop working. Can this bug be looked into please thank you.

    2 votes

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  9. Projecting Cap for zero length path dissapears

    A convenient way to create dots is to make a zero length path and give it a capped stroke. With Round Caps, this still works, but with Projecting Caps it doesn't.
    (More: in early versions of Ai, this trick even worked with single vertices! - Bring that back please! Its a real data saver whenn working with lots of dots)

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  10. Warped Object moves up artboard when changing Bend or Distortion

    1. Using Windows 10, latest version, and Adobe Illustrator V 25.1 (but this has occurred in every version of AI I've ever owned)
    2. After I warp an object, if I change the Bend or Distortion amount in the Top Toolbar the object shifts up the artboard. This happens whether I input an amount and hit enter, or if I just use the arrow keys to increase or decrease an amount. Additionally, if I go into the Object>Envelope Distort>Reset with Warp menu, it shifts up.
    3. I would expect the object to remain in the same place on the artboard, and change the…
    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  11. surface dial

    surface dial is not adjusting brush size, all other functions work

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  12. Recovery Files Missing, Autorecovery enabled

    I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled. I tried to manually recover the files from the data recovery folder but there are no files in the folder even though it say the most recent update was when I last opened the missing files.

    2 votes

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  13. Selection of many objects across layers causes Illustrator to stop responding.

    Running Windows 10 Pro and Illustrator v 25.1.
    Opened existing illustrator file
    Unlocked a layer of my design
    Attempted to select all items within that layer.
    Expected: Items are selected and can be manipulated
    Actual: Illustrator stopped responding.

    I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.

    I cannot provide my file, but I will provide further details:

    The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue…

    2 votes

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  14. Entire GUI Break at random intervals

    1.)
    Adobe Illustrator Version: 25.1
    OS: 64x Windows 10 Home 1909
    CPU: I7 7700
    GPU: Nvidia GTX 1070 8gb
    RAM: 2133MHz 48gb

    While using Illustrator, at random intervals the application's GUI breaks in a manner of which I have never previously encountered until today.

    The error has seemingly little to no correlation to the actions I was performing prior the time the bug, gltich, error, what ever you want to call it, and the only way for me to continue using the application and keep any unsaved data is to force quit the application and reopen it and proceed from…

    2 votes

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  15. Illustrator 2021 breaks Export command with AppleScript

    Export command for AppleScript has suddenly stopped working as of Illustrator 2021. This error breaks almost all my professional workflows.

    macOS 11.1, Illustrator 25.1

    When I run AppleScript workflows that worked fine in Illustrator 2020, 2019, 2018, etc. they now fail at the 'export' command with 'Adobe Illustrator got an error: document doesn't understand the "export" message.'

    Screenshot of simplest possible script failing attached.

    2 votes

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  16. GPU-Support fällt reproduzierbar aus

    Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg.…

    2 votes

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  17. Problemas na área de trabalho

    Não consigo alterar o modo da área de trabalho, ao selecionar algum modelo de área de trabalho, ele não se altera, as opções, Redefinir, Novo espaço de trabalho e Gerenciar espaços de trabalhos, estão inativas!
    Não sei mais o que fazer!

    2 votes

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    2 comments  ·  Other...  ·  Admin →
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  18. Apply gradient across stroke

    I have applied a gradient to my brush tool. I want to change the stroke so that the gradient is across the stroke. I click on that option, but the appearance of my stroke does not change.

    2 votes

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  19. "Save" action aborted by a subsequent "Save as" action

    I'm using Version 25.0 on a Mac with Catalina OS (10.15.7). In all past versions of Illustrator, once you had initiated a "Save", nothing could interrupt that. Now, saves are both slower and interruptible. If I try to "Save" my .AI file, then do my "Save as low-res PDF" action to export a version for clients, the "Save as low-res PDF" action will cancel the "Save" if it's not yet complete. And there is no indication that this has happened. This means my AI file will revert to the old version without my knowledge, while the low-res PDF will be…

    2 votes

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  20. 2 votes

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    1 comment  ·  Performance  ·  Admin →
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