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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7417 results found

  1. Swatch name doesn't show

    In the new update v23.0, in the swatch options if the spot color is a book color you cannot read the swatch name.

    2 votes

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  2. Distribution tools and selected points.

    In the new update v23.0, when you select individual points the distribution tools don't work correctly.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  3. Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer

    It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.

    2 votes

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    does a reinstall help? for some error it seems your registry entries have gone corrupt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. 2 votes

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  5. An installed font doesn’t get found when its name is typed in a search field

    I'm missing fonts that used to show up in my list. What happened to my favorites? I started typing the missing font name in search and it showed up briefly and then disappeared. From then on every time I tried to search for it again the cursor jumped around and started typing nonsense.

    2 votes

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  6. Image Trace over a white square on color mode with 2 colors crashes Illustrator

    This is a bug that happens on all versions of Illustrator, even CC 2019, and regardless of OS.
    It's very specific, but here are the steps:
    Create a new document. Color Mode doesn't matter.
    Draw a square with only a white fill.
    Rasterize it. Resolution and color mode doesn't matter.
    Run Image Trace on it
    In the Image Trace settings, set the Mode to Color and the number of colors set to 2.
    Illustrator will crash.
    Try it out! The expected result is probably just the same as if the number of colors was set to 3 or anything else…

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  7. Random selections and wandering selection tool

    When selecting and deselecting layers, the software will select and deselect other layers on its own. The selection tool and text tool will wander on its own all over the screen when trying to select or add text.

    2 votes

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    1 comment  ·  Performance  ·  Admin →
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  8. Templates

    I just upgraded to Illustrator 23.0 and I can't save any templates I get an error message (see attachments) Also my folder with my own templates is missing really annoying Adobe!!!

    2 votes

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  9. Sellection tool won't let me resize shapes

    I installed the new version of illustrator and since that I can´t resize shapes, text boxes, basically everything...
    I've alredy tried to uninstall and reinstall and I can´t still resize shapes
    can anybody help?

    2 votes

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  10. Split to grid on multiple artboards

    Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

    I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
    This happended on different machines.

    Writing this on a phone, but I can…

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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    Can’t reproduce in the latest version.

    The description is no exactly clear, so it’d be nice to get a video of the behavior, along with the exact steps: what configuration of artboards do you have, what and how do you split exactly, what do you do next to make guides.

  11. Illustrator CC18 is alwais, yet, unusable with Hight Sierra !!?

    I have read many posts on bugs, I read that many problems have been solved. it does not work for me at all.

    please find real solution

    these the problems with illustrator
    - the program is very very slow, almost still
    - the pointer selects paths of objects without a voluntary action
    - the pointer makes endless selections on the sheet
    - the top menu does not respond or does so after many attempts
    - almost impossible to open color setting panels
    - very slow response keyboard functions (eg show as a path)
    - unusable
    - function block even if…

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  12. selection issues

    I have to click above where i want to select in the men system, i have windows 10 illustrator 2108

    2 votes

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  13. checkered boxes block my screen

    Everytime I make a stroke these checkered patterns block my screen

    2 votes

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  14. Select objects behind with ctrl/cmd click only works on filled objects

    https://helpx.adobe.com/illustrator/using/selecting-objects.html#select_behind_objects

    The option to select objects behind by holding ctrl/cmd and clicking sequentially works when clicking an object's fill, but not its path. As such, it doesn't work if 'Object Selection by Path Only' is enabled in preferences.

    I can't think of a reason it shouldn't work when clicking on a path, so I'm reporting as a bug.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  15. Selector tool glitch — element selected and deselected at once

    Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

    It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and…

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  16. Can't export an SVG

    I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

    2 votes

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  17. Visible Text unable to be edited.

    While trying to edit a line of text in illustrator, i couldn't select it. While i could see the text in preview mode, in outline mode it does not show. After saving and reopening the file, the text is editable again and visible in outline mode. This has happened to me for years, it just happened a lot today and got on my nerves. pics below of the issue. same section of the file, just different view modes.

    2 votes

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  18. Scale Strokes only seems possible, but is greyed out.

    Scale dialog: Make it possible to scale Strokes only (Deactivate Transform Objects - which should be possible, but is always greyed out)

    2 votes

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  19. Animated zoom and smart guide STUCK!!

    Smart guide didn't work, then i try to press Ctrll+U. The screen splash and animated zoom is disabled.

    2 votes

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  20. Clipping masks release

    When I reopen a document with clipping masks the masks are released. It is very frustrating remaking all photos each time I open to make edits.

    2 votes

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