7462 results found

1. Radial gradient generates broken CSS

   Illustrator CC 22.1. To reproduce, create a rectangle with fill set to any radial gradient. Name the rectangle, open CSS Properties window. Observe the generated CSS:

   .GradientBox
   {
   background : -moz-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-gradient(radial,50% 50% ,0 , 50% 50%, 272.12 ,color-stop(0,rgba(255, 255, 255, 1) ),color-stop(1,rgba(0, 0, 0, 1) ));
   background : -o-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -ms-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   -ms-filter: "progid:DXImageTransform.Microsoft.Alpha(Stlye=2);"
   background : radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   border-style : Solid;
   border-color : #000000;
   border-color : rgba(0, 0, 0, 1);
   border-width : 1px;
   filter: progid:DXImageTransform.Microsoft.Alpha(Stlye=2);
   }

   There are 3 problems here:

   1. On line 8 of the CSS (the legacy IE -ms-filter rule), the semicolon is inside the double quotes instead of outside, making it invalid.
   2. In the legacy IE "-ms-filter" and "filter" rules, lines 8 and 14, Style is misspelled as "Stlye".
   3. How would an alpha filter be equivalent to a radial gradient in legacy IE versions in the first place?

   Thanks!

   Illustrator CC 22.1. To reproduce, create a rectangle with fill set to any radial gradient. Name the rectangle, open CSS Properties window. Observe the generated CSS:

   .GradientBox
   {
   background : -moz-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-gradient(radial,50% 50% ,0 , 50% 50%, 272.12 ,color-stop(0,rgba(255, 255, 255, 1) ),color-stop(1,rgba(0, 0, 0, 1) ));
   background : -o-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -ms-radial-gradient(50% 50%, circle farthest-corner,… more

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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2. adobe illustrator link images broken between mac and windows client

   adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please tell more about this: what files are linked, where are they located, what is the file structure of the project in general, full specs of both OSs involved.

3. Shortcut cmd + ; = Hide Guides

   cmd + ; = Hide Guides

   Instead of hiding guides, I get Preference window with Units. Is it because of the Danish keyboard? (I don't know how it works) How do I fix this?

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Stroke circles are distransformed (Graphics Glitch)

   Some sizes of stroke circles are drawn perfect, some has distractions in four "edges" - how to solve this?

   Files atached.

   When I extract them as fill strokes, they are going normal, but I need to work with strokes.

   Very gratefull for help!

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. "Place" Shortcut Now Remapped To "New From Template"

   1. 22.1
   2. Just minutes ago I posted that shift-command-N did nothing instead of opening a new document from my templates. This time I manually went to the file menu to achieve this. Then after opening my template, I needed to place a graphic and used the prescribed shortcut shift-command-P…
   3. And instead of opening the Place dialog box…
   4. NOW my computer is trying to open a new document from my templates. I have restarted Illustrator and this still is happening. I double checked my shortcut editor and the shortcuts are still set to adobe defaults.
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6. file does not keep imported and applied paragraph styles after saving the file

   1. Illustrator 16.0.4 (CS6) Mac OS 10.11.6
   2. After applying imported paragraph styles, I can save the file, but when reopening the style effects have gone. Tried to erase the preferences etc. but it reappears not immediately, but after two or three steps for sure... What can I do?

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7. Rasterizing artwork Overprints being discarded

   When you rasterize art that has overprints the overprints are being discarded.
   Illustrator CC2018 22.1
   See screenshots attached. The picture showing dragon scales are displayed as Vector art still and Overprint preview on. Once rasterized the scales disappear.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch on any of the other support channels – https://helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. Font Suggestion/Preview Font NOT Working on MAC's

   I select a text box on my art board and go to the character palette to change the font. I was able to use the arrow keys up and down and see the font change on the art board. This feature no longer works with CC2018 Mac.

   Or I was able to start typing a font name into the Character Palette and suggestions would pop up. This feature no longer works with CC2018 Mac.

   I find this very irritating and a difficult way to work. This only happens on my MAC, my PC still works.

   Can anyone help me with this?

   CC2018
   OS High Sierra

   I select a text box on my art board and go to the character palette to change the font. I was able to use the arrow keys up and down and see the font change on the art board. This feature no longer works with CC2018 Mac.

   Or I was able to start typing a font name into the Character Palette and suggestions would pop up. This feature no longer works with CC2018 Mac.

   I find this very irritating and a difficult way to work. This only happens on my MAC, my PC still works.

   Can anyone help me with… more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   With best Regards,
   Raghuveer Singh

9. Linked assets in CC Libraries render "file not readable"

   Having assets linked in CC Libraries renders the master AI file unreadable on another machine, despite being signed in on the same account. If I open the file on the original computer and collect it to a local folder, the file opens. This defeats the purpose of the Library.

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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10. Illustrator | Free Template Download Error

    1-Adobe Illustrator CC 2018
    2-Trying to download free template from print tab
    3-I expected the template to download like all the other templates I have downloaded
    4-I got an error message
    5-This is a screenshot of my error message

    Thank you.

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Unable to Crop to Artboard when Exporting SVG's through "Export for Screens"

    When exporting my artboards using Export for Screens, I'm unable to crop the artwork to the bounds of the artboard. The thumbnails that show up in the export flow look great, but the output files contain all art elements that are touching the artboard. See screenshots. Output svg attached.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Cannot turn on GPU performance, NVIDIA card

    Cannot turn on GPU performance on Nvidia card
    My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
    Please fix it, thanks

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. printing ppd changes

    I go to print a file. Select my printer preset.
    I get the error
    "The specified PPD is invalid. The default PPD will be used."
    I hit OK.
    Print window pops back up
    I manually select the printer. Hit print. I get another error that says" can't print file"
    I hit OK
    File -print again.
    I manually select the printer and the ppd to match.
    Make sure everything else. Size, placement of the file are okay. Hit Print. Then it will print.

    I tried resaving my preset, but this has not changed the issue.

    It seems like as time has gone on this error has gotten worse.
    Months ago it didn't use to do this. Then it would jump off of my preset. Now it's evolved to this.
    Our printer is a XEROX 550-560 Integrated Fiery

    I go to print a file. Select my printer preset.
    I get the error
    "The specified PPD is invalid. The default PPD will be used."
    I hit OK.
    Print window pops back up
    I manually select the printer. Hit print. I get another error that says" can't print file"
    I hit OK
    File -print again.
    I manually select the printer and the ppd to match.
    Make sure everything else. Size, placement of the file are okay. Hit Print. Then it will print.

    I tried resaving my preset, but this has not changed the issue.

    It seems like as time has… more

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    0 comments  ·  Print  ·  Delete…  ·  Admin →
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14. Consistent repeat crashes

    Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

    I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

    I check the task manager and sure enough it's not responding and I have to force quit the program. It was so bad I was keeping a journal. Then it got so ridiculous that I quit. It's how I know what time of the day it is.

    Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

    I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

    I check the task manager and sure enough it's not responding and I have to force quit… more

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

15. AI CC 2018 cannot launch

    Hello,

    When I want to start illustrator, a first error message appears: (aip.png on attachment)

    After clicking on "next",
    a second message appears twice and then asks me to send an error report to Adobe. (impossible ai.png on attachment)

    I managed to run AI CC 2018 in safe mode but it lacks a lot of things like the toolbar. what should I do?

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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16. Issues with changing font type

    I am using Illustrator 22.0.1 to design a logo. I've tried this on both my MacBook Pro and on my iMac and had the same thing happened:

    With the document open, I double-clicked on of the words to get the Type panel to open on the right. I then made my selection with the Type tool and then clicked the font drop down menu to change the font and started scrolling.

    I need to be able to scroll through the font dropdown menu to browse the fonts so I can make a selection.

    Instead, the font menu bugs out and automatically closes, and then changes the type I have highlighted to some random font.

    I am using Illustrator 22.0.1 to design a logo. I've tried this on both my MacBook Pro and on my iMac and had the same thing happened:

    With the document open, I double-clicked on of the words to get the Type panel to open on the right. I then made my selection with the Type tool and then clicked the font drop down menu to change the font and started scrolling.

    I need to be able to scroll through the font dropdown menu to browse the fonts so I can make a selection.

    Instead, the font menu bugs out and… more

    2 votes

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17. shortcut delay

    in iMac, all of the keyboard shortcuts are a little bit delay, like 0.5s. How can i solve this issue?

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. zoom

    the shortcut for the zoom "space + Cmd + opt" is broken... It's a selection's tool which appears, I don't change my shurtcuts.

    Illustrator 22.0.1 on macBook Pro OS High Sierra 10.13.3

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. Creative Cloud is not syncing

    Creative Cloud files are constantly syncing in Illustrator. They don't show up online either. However, if I try to stop syncing through the app preferences it just displays error screens. I am on a Mac using High Sierra. log attached.

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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20. Illustrator CC 2018 Lines appear jagged

    Illustrator CC 2018 Lines appear jagged, CPU / GPU shows no difference, simplifying path does not help, and anti-aliasing has been turned off.

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