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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. The latest updates

    I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.

    On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.

    So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  2. 環境設定の変更が反映されなくなった

    バージョン21.1.0

    環境設定を変更した際に設定が反映されなくなりました。
    ・一般/キー入力の単位と角度の制限
    ・単位/一般と線
    の設定を変えていたところ起きた事態です。

    線を描画する際に何度か角度を変える必要がありましたので、15分間くらいのうちに何回か設定の変更をしましたところ、途中から反映されなくなりました。
    (角度の固定を30度や45度や0度に変更していたところ、0度にしても30度で固定されたままになりました)

    Illustratorを再起動したところ、解決しました。

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  3. Selecting multiple objects with different opacities incorrectly reports their opacities as 0%

    AI CC 2018 - MacOS Sierra
    When selecting multiple objects with two different opacities (say one square at 80% and another at 40%) it reports their value as 0%.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. ArtStyle.aip

    Illustrator is opening in safe mode, or crashing all because of this plug-in: ArtStyle.aip

    1 vote
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    5 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Popups do not work in new version of AI

    cannot access small-caps menu. Click on "character" and nothing heppens

    1 vote
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    0 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator 22.0.1 not opening in High Sierra

    I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    you may try resetting preference once to see it helps.

    If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. Kerning Font Characters (Letters) Causes Curser to Jump Around

    While kerning letters in a statement, each time I press the up arrow to give more space or to press the down arrow to shrink space between letters, the curser jumps to the second line in some random spot. I have to move the curser back each time I press the up arrow and down arrow. This is defiantly a bug.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  8. My text is being converted automatically to shapes

    I am working on a project (wordle project) and I have a layer where I put text; Every time I open the file after I had saved it, I find the new text converted to shapes :s. This is so frustrating.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  9. Error on Artboard/Workspace


    1. Adobe Illustrator CC 22.0.1

    2. Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.

    3. A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.

    If I try to create something new, it disappears and then shows up again.

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  10. anchor white

    Hello! I have a problem where my anchor points and handles are white. They are normally black if I remember correctly and so I am struggling to use/see them as they are white.

    I have tried Ctrl H - show edges and show bounding box but neither work. Please let me know if this can be changed!

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Scaling type reverts to original size

    I'm trying to scale up live text and it keeps reverting to the original size. This happens both with and without the shift key.

    1 vote
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  12. Color picker scrolling

    Color picker scrolling bug.
    1. Verson 22.0.1
    2. Open color picker, select channel (S/H/B/R/G/B), scroll up/down using mouse wheel.
    3. The values should change by mouse wheel.
    4. The R/G/B channels are fine. In Hue, scrolling up is MUCH slower (insensitive) than scrolling down. In Saturation/brightness, most time I can't scroll up. Rarely I can do a 1% scrolling up. Scrolling down is fine.

    1 vote
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    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  13. showing an extra art-board which doesn't really exist

    It is showing an extra art-board which doesn't really exist,

    Illustrator 2017 ME

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Selecting list view does not change from grid view in "Start" screen.

    v22.0.1

    Selecting "list" view in the "start" window does not change the view. Have restarted numerous times. Not a big deal, but annoying when I need to see full file names (which are truncated in grid view).

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Item on Selection Menu repeated in the dropdown list

    I actually using the the spanish version and is there a repeated name for menu option "Object" and it seems to be useless.

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Since updating Illustrator to CC 2018 it runs worse than before

    Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Blending mode in text box not saved in the file

    Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:

    I am experiencing a very troublesome bug:
    - make a text box with a few lines
    - put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
    - apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
    - save the file
    - re-open it: the multiply text line has reversed to normal mode

    This also happens if you…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  18. Menu Issues

    MacOS High Sierra 10.13.1
    Illustrator 22.0.1

    When the Application Frame is disabled, the menu items are displayed incorrectly. The "View" menu is attached.

    I have reset the preferences and the menus seemed to work fine, but when I disabled the application frame, they went crazy again.

    Also discussed on Twitter with Customer Care. https://twitter.com/scottzirkel/status/928392054660530176

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Raghuveer responded

    Hi Scott,

    Thanks for reporting the issue. Illustrator team appreciates this.

    We are able to repro this issue at our end.

    With Best Regards,
    Raghuveer Singh

  19. Dynamic symbols automatically expands (2)

    When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" - Link to symbol breaked. This only occurs with dynamic symbols. Now with video attached. …Could it be that that the symbol has another symbol within it?

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cannot rename new or old folders in save dialogue

    Used to be able to create a folder inside the save dialogue with a specific name. Not anymore. And i cannot change a folders name either. I am running a PC.


    1. Version Illustrator CC latest build 22.0.1

    2. Save as -> Create folder->New folder

    3. Ability to name folders.

    4. Folder says New folder and stays like that.

    Really buggy behaviour

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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