Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7465 results found
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Invalid Export Location
When I "Export Selection" on an artboard, the "Export for Screens" window comes up. I select the asset, and choose the export location. No matter what location I choose I get an error upon export - "Invalid Export Location".
2 votes -
PDF size is extremely large
Adobe Illustrator CC 2018 version
When I save a file as PDF or even the original Ai. format the file becomes extremely large. This started to occurred after the latest update. The file contains 2 small artboards with a little bit of text (not much) and a few small icons, its 43 MB! it should be 10 MB or less.
The same happens when saving as PDF with (Illustrator default settings) File is TOO big, even if I change the settings of the PDF, it might drop to 15 MB.
2 votes -
Clicking to the side of a (point) text doens't put cursor at the end of line
Illustrator CC 2018
Mac OS X El Capitan and Windows 10This used to work on CS6 (at least on Mac): with type tool selected, having clicked anywhere in the middle of a text (point, not area), if I wanted to go to the end of the line (eg to continue typing), I could click anywhere to the right of the text and the cursor would move to the end of the line.
Now, if I do that, it deselects the text (sometimes creates a new point text.
If I want to continue typing, I have to click exactly just…
2 votes -
Can´t save an open document!!
When I try to save an open document, AI say´s it can´t save as the file is open.
Well, obviously it is open, as I am working on it!
I have to rename the file. Then when I try to save the new file, same thing happens and I have to keep renaming files if I want to save my work.
Surely this is a bug.
Is this happening to anyone else??!
2 votes -
doesn't display proper illustration
It didn't happen in C6 version. The line and shape(colored) doesn't display accurately. (Ref. attached)
2 votes -
Properties Panel Transform section uniform scaling UI bug [ Ai CC 2018 ]
Hi,
The Ai I'm running has this strange bug where upon making a new document the Transform section under the Properties Panel will have the 'Maintain W & H' lock activated; however the icon does not indicate as such. It will show the function as in active.
So every time I were to scale an item with no intention of keeping it's initial proportions, the function will scale it proportionately.
Another thing I've noticed is that if I enter a new value for either W or H then it will take that new value and add it to the initial…
2 votes -
Alt click drag
I am curious if anyone has ran into the same problem or even knows how to fix this problem.
I am using illustrator 2018 and I can not use the Alt click drag method to duplicate
I can not find out how to fix this issue2 votes -
Can´t save an open document
Illustrator CC v 21.1.0 (64bit)
When I am working a current, open document and I click Save in the File menu, Illustrator say´s it can´t save because the file is open. Well, obviously it is open, because I am working on it!
I have to Save As... and rename the file, (I usually add the date and time).
This is obvioulsy just a a little bug in the new update. Let me know if I can help.
I attach the message I get.
Actually... Now Illustrator has frozen! So I can´t attach the message.
2 votes -
anchor point and handle display - no visible difference on screen
With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.
THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!
2 votesWith version 22.1 there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".
You can update to latest version of Illustrator to use the feature.
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successful save to svgz
Dear people,
I refer to the following topic
https://forums.adobe.com/message/9978412#9978412Hope you will find a real solution. So things will work in the newest versions of AI too.
Kind regards,
Suzanne2 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
When setting the leading, cannot select "auto"
When trying to set the leading, cannot re-select "auto"
2 votes -
Empty artboard name which changes itself when artboard is resized
I have a simple template for business card, made long ago, with a single artboard inside.
Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
If I undo this and make change again, it got 'Artboard 3' and so on.
I expect this artboard…2 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Incorrect file sizes
Importing work into After Effects adds 6 pixels to the file size — very generous. This software keeps on giving.
2 votes -
most fonts not rendering
I have to continually uninstall and reinstall 75% of my fonts! They show up in the panel, but do not render when selected. This is way beyond aggravating and is taking up hours of my time daily.
These are fonts on my hard drive, not typekit or any other font service. using Windows 10 and Illustrator CC 2018 (happened intermittently with 2017, now it's everytime I open Illustrator or let it sit open for more than a few hours)2 votesClosing the ticket since didn’t hear back from customer.
Hi Jamie,
If you are still facing this issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here -
Illustrator freezes all the time
I am not able to use Illustrator at all. I have updated to the 2018 version. Every time I want to create new project or open existing one the program freezes. No matter if I have GPU Performance option on or off.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AI CC2018 doesn't show certain font styles, while CC2017 does
I have ITC FrizQuadrata installed. This font family has 4 styles: normal, italic, bold and bold italic.
AI CC2017 does show all four.
CC2018 shows only one — 'ITC'.It doesn't show it when you type family name, it doesn't show other styles in drop-down style list.
If I copy/paste text with needed font family style from 2017 to 2018, AI will show me two identical font names but two different preview near them (and again no italics).2 votesPlease get in touch with us at sharewithai@adobe.com
Please create a sample file in CC 2017 with styles that you do not see in CC 2018. Create a package out of it so that we also get the font files for investigation and share the package with us. For sharing the package you can either upload to your creative cloud files or any other file sharing system like Dropbox, Wetransfer etc..Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
2 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Font name not suggested when typing in
When I want to change a typeface to another and I start typing in the name, instead of loading a list of installed fonts related to the characters being typed, nothing happens. No suggestions loaded at all.
2 votesHi Love,
sorry to hear that you are facing this issue. Can you please click on the little rectangle in the font name (below search button) and see the option selected?
If it is “Search First Work Only”, change it to “Search Entire Font Name” and it will solve the issue.
Thanks
Anish Kumar
Illustrator Team -
rasterize losing detail
When rasterizing vectors mixed wither rasters detail is severely degraded.
2 votes -
Image File open but not showing up
When using the latest version of Illustrator cc I open vector images the image file opens however it is not visible, I do get visibility briefly when the file is shut down or resized from maximised within the program. It is only a fleeting view and disappears again when reopened or maximised?
2 votes
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