Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7470 results found
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Illustrator shows paths with extremely many points incorrect, without showing a warning to user
Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
Example file:2 votes -
Keyboard dosent register shortcut
In Adobe InDesign and Photoshop you can assign any key on international keyboards to any function.
Illustrator do not recognise interntional keyboards. You may register but it wont work.
What a shame since it's the oldest app in the family.2 votes -
exporting svg
Hi,
I use Illustrator CC 2017 21.1.0.
When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>I have exported with the following…
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
GPU Performance stops working when enabled
Illustrator 21.1.0 (64-bit)
GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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2 votes
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outline - filled shape bug
If I fill the new shape with color it doesn´t really work. I get a straight outline istead of a curve. Additionally there is a difference between outline view and colored view.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Link location mistaken for other document's link location
When opening a specific document, links are found missing.
When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.
When my colleague opens the document on her computer, everything is fine.
2 votes -
Illustrator doesn't find color profile, which are shown in Indesign
Hi everybody,
I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.
I reopened Illustrator and also de- and reinstalled it...
Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?
Thanks a lot!
Best wishes
Rene2 votesAn installed color profile can be accessed and used like this:
Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.
Then go to Edit > Assign Profile and set it.
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Can't create new artwork
new button and menu item just start dialog box so can't create any new artwork from scatch
2 votes -
Application crash when copy/pasting SVG paths
I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application…2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Appearance pallet, 2 top stacks always expand, after use Type Tool
Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions
Steps:
1. Open Illustrator, new document
2. Open Appearance Palette (Shift+F6)
3. Collapse all stacks in Appearance Palette (if they expanded)
4. Choose Type Tool
5. Use Type Tool in any place of document
6. ESC and Click any place of documentExpected result:
Appearance Palette Stacks remain minimized (folded)Actual result:
2 top Appearance Palette Stacks are expand (unfolded)2 votes -
Unintelligible editing of objects with multiple fill and clipping path modes.
- Ai 21.1.0 Disappearing of additional filling in the mode clipping path. Clipping path und disappearing more fill in appearance object. In the attachment file with the example.
Preview:
1. screenschot - https://cl.ly/1g2Y3o281I13
2. video - https://cl.ly/3D28070l060S
3. ai file - https://cl.ly/2A2K2D2Z2E0fBest Regards.
2 votes -
Illustrator loses gradient fills from PDFs.
Just stumbled upon a problem with missing a gradient after embedding a PDF file into an Illustrator document. Imported PDF shows the gradients, but upon embedding the objects with this gradient disappear.
The actual reason I've found after some experimenting is REALLY weird.
If gradient has 0 in at least one of the CMYK channels
AND
one of the stops in the gradient doesn't reach the very beginning or the end of said gradient (0 or 100 respectively),
Illustrator makes it TRANSPARENT.At also happens if you just copy and paste an object from InDesign to Illustrator (because objects are…
1 vote -
Multipage PDF opens with incorrectly scaled links
I open all pages of a booklet PDF booklet (pages of the same size) with a setting "Import PDF pages as links for optimal performance". The opened file seems to look good and all the pages of a booklet display correctly. That's until I save and reopen the file. After reopening, the links become scaled randomly. The same happens after Rearrange All Artboards command. This bug messes up the results of Illustrator imposition extensions too.
The problem appears to be in Illustrator 28. Older version of 27 does not have this bug.
I am using Mac OS Sonoma Version 14.4.1…1 vote -
Screen blinking bug
Screen starting blink after opened a tab for some times, making some irritations our eyes, it is only in Mac OS
1 vote -
MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht
MacOS 13.6.6, Illustrator 28.4.1 Substrahieren (Pathfinder) funktioniert teilweise nicht
1 voteGerald, please share an example. Without a test file an investigation can’t start.
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GPUパフォーマンスが設定できない
Windows１１ Intel Core i７を使っています。
突然アニメーションズームができなくなってしまいました。・イラレを一度終了し、再度立ち上げる
・ＰＣの電源を一度落とし再度立ち上げる
・イラレ最新版（２０２４）をインストールする
・環境設定のパフォーマンスを設定する（そもそも「互換性のあるGPUは使えません」と出てきてクリックができなかった）
・NIVIDIA GPU最新版をダウンロードする（５５２．２２）
・イラレを一度すべてアンインストールし、インストールしなおす
・Adobe Bridgeのカラー設定を同期する設定にし直す等、検索で出たすべてのことを行ったのですがそれでも解決しません。いったいどうすればいいですか
1 vote -
Illustrator Window Disappears after an attempted Windows 11 shutdown
Sometimes I forgot to save my file before I shut down my PC. When I attempt to shut down, the Interrupted Shut Down dialog opens, saying that Illustrator interrupts my shut down because I haven't save the file. However, when I click cancel to shut down, the illustrator window either froze or disappear and cannot be opened again. (Please find the attached video for the issue). This bug only happens to Illustrator and no other app.
Operating System : Windows 11, i9-12900HK RTX 3080Ti
Version : 28.4.11 vote -
No se puede sincronisar
El error se da solo en illustrator las demas apps de creative funcionan correctamente
1 vote -
Assets I use for hundreds of documents in my CC library not printing correctly
Some files the library file is fine, but recently the certain asset is not printing correctly, it is pixelated and colors are wrong. How is this fixed without going through hundreds of print files to reinsert this asset into all of the files so it prints perfect? Its used at the same scale everytime. Has to be saved the same way every time bc of the printer demands. It's just not behaving the same way each document. In the pictures one printed correctly, and the other file did not.
1 vote
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