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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Illustrator 2020 (24.2.1) crashes when saving eps file

    Illustrator 2020 (24.2.1) crashes with the following steps.


    1. Apply a calligraphic brush to the path

    2. Save the document in [Illustrator CS EPS] or older format and close it

    3. Open the document from step 2 and save it again

    Confirmation environment
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    Stock illustration services often require Illustrator 10 EPS, so we expect corrections.

    Illustrator 2020(24.2.1)が,次の手順でクラッシュします。

    1. パスにカリグラフィブラシを適用する
    2. 書類を[Illustrator CS EPS]かそれより古い形式で保存し,閉じる
    3. ステップ2の書類を開き,再び保存する

    確認環境
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため,修正を期待しています。

    26 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Adobe Illustrator CC 23.0.1 2019 Not Responding when opening file & Slow on Start MACOS Mohave 10.14.1


    1. Adobe Illustrator CC 23.0.1 2019 / MACOS Mohave 10.14.1
      2.1 Slow or Not Responding - Launch Adobe Illustrator - by clicking on icon in dock or in applications folder
      2.2 If it launches - Click on Open from Dashboard and try to open a file - it becomes non-responsive or takes forever.
      2.2.1 Tried opening ai files (any of them I have) directly- same issue
      2.2.1 Tried to command copy and save to change location I have filed stored - it copies to new location, including adobe cloud, same issue
      2.2.3 New files never show up in recent files on…
    26 votes
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    12 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Apologies for the inconvenience caused to you by this issue.

    Since there are lot of issues mentioned in this single thread & we need to escalates them one by one, we are closing this thread as we are not able to repro these at our side.

    Please create individual threads for each of the issues.

    You can also email to rbhunwalATTHERATEadobeDOTcom so that we can have an online session to see what is happening on your system & then isolate these issue further.

    With Best Regards,
    Illustrator Team

  3. Realtime Preview makes rulers and objects disappear when moving

    In Illustrator 24.1 the real time editing feature makes guides or other objects that have no fill or stroke or an object with a white fill and no stroke disappear when moved.

    25 votes
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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Background Save works but it thinks it's not working!

    Illustrator 2020 v24.0, MacOS Mojave 10.14.6


    1. As I'm working on a .AI file, I periodically save, expecting the saving to complete in the background.


    2. The save completes - I can tell that by looking at the file using QuickLook in the Finder, but...


    Expected Result: I expect the asterisk to go away, and I expect to have no dialog when I click close.

    Actual Result: The "I'm not a saved document" asterisk is still in the title bar, and if I click the close button, I get a "your document won't be saved" dialog.

    I'm uploading a screenshot.

    25 votes
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    16 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.

    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file. Please let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.

    If yes, then please do let us know (sharewithai@adobe.com) about your available time so that I can schedule a remote screen sharing session accordingly.
    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

    Thanks and Regards,
    -Juhi Varshney
    Illustrator Team

  5. illustrator crashes when using surface pen to draw

    as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

    25 votes
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    32 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Raghuveer Singh [10:04 AM]
    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

  6. Keyboard commands for zoom and hand tool don't work.

    Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.

    22 votes
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    38 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

  7. Rotate tool Alt click and Wacom tablet

    Hey :)
    I use illustrator CC 2017.

    I use my Wacom intuos for almost everything since it is easier and I am comfortable to it than using mouse.

    I use Rotate tool to copy objects in circle with a center point.( Select Rotate tool, Hold Alt and click to choose the center of the object) .

    When I use wacom tablet to achieve this, the Center point keeps floating with the mouse pointer. I have to use my mouse to click to set a center point.
    I have used it in multiple computers and with other wacom devices too. I…

    22 votes
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    40 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Copy and paste doesn't always work

    Hi,

    I've been experiencing problems with Illustrator. When I copy an object with the ctrl + c button and try to paste them it randomly doesn't work.

    The problem is that I can't replicate it on command. At first I thought it had something to do with the laptop that I used, but it also happens on a freshly installed desktop.

    My version of Illustrator is 22.0.1

    I also checked the copy paste functions under the edit tab, and when I copied something it didn't show the ability to paste it. It could also only have something to do with…

    21 votes
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    16 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. SVG Paths with marker endings render only the markers, not the paths

    MacOS Mojave 10.14.6
    Illustrator CC 2019


    1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

    expected result: Illustrator should display a line with an arrow at the end.
    actual result: Illustrator displays only the arrow at the end.

    also attached: image of problem behavior.

    removing the marker-end attribute from the path in question will display the line.

    20 votes
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    9 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Eyedropper doesn't work on groups (Adobe Illustrator CC 2018)

    When I select a group and I try to use the eyedropper tool, this seems to not work.
    In the fill box in the toolbar it appears as the colour already changed, but the group still looks with the original colour.
    If I ungroup the group, or if I unite the group with the pathfinder (plus cmd+8), then the eyedropper works regularly, but this is not the ideal way to work. I already contacted the support online, but the issue hasn't been sorted out properly.

    I use MacOS High Sierra — Version 10.13.6

    20 votes
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    15 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pasted artwork does not remember sublayers

    When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.

    20 votes
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    9 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Align tools not working

    Many align tools (centre, right, top etc.) for both 'align to artboard' and 'align to selection' simply not working (don't align objects how they're supposed to - eg. align centre sometimes makes the 2 selected objects move apart (they move apart even further if you press align again)).

    20 votes
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    9 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  13. Saving always creates a .tmp file, can't see preview of the file and cannot import AI file to After Effects

    as title says, my Illustrator 2020 (24.0.1) always creates a .tmp file whenever i save. I cant see a preview of the file when viewed on Finder. Lastly, I can't import the files i created using AI 2020 to After Effects - it only shows a blank artboard.

    Files are saved with Create PDF compatible File ticked.

    I have also tried resetting the Adobe PDF joboption settings.

    So right now I have 2 AI's installed just so i can continue working with my files.

    macOS High Sierra
    version 10.13.6

    18 votes
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    23 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue.
    We are able to reproduce this issue for one scenario(Double Byte Characters in Folder Name) and investigating it further.

    Workaround:
    1)Open preferences→ File Handling & clipboard → Uncheck Background Save and click ok then try to save File.

    Please share Video or steps of any other scenario if you are able to reproduce this consistently at sharewithai@adobe.com with UV title with Tag [UserVoice] in subject of Email.

    Regards
    Ankit Goyal

  14. Illustrator wont show correct color of png imported

    Since I have updated to the newest version I can't seem to upload pngs into Illustrator. They show as if they are negative. I run on a MacBook Pro Mac OS Mojave Version 10.14.1. Illustrator 23.0.1

    18 votes
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    13 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  15. Selection tool won't grab lines

    Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't…

    18 votes
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    30 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.
    For this issue we have also increased maximum selection tolerance value to 20 px.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  16. the Align Objects and Distribute objects tools changed behavior.

    Windows 10, Illustrator CC 22.1

    Align to right and align to top are the only alignment tools functioning correctly in all three alignment modes (artboard, key object, selection). None of the distribution tools are working in any mode.


    In the 22.1 update, the Align Objects and Distribute objects tools changed behavior. Before, if I selected say, 5 objects and clicked the Align Horizontal Center tool, they would align on a mutual horizontal center. Now, they align to the center of the artboard, apparently, which is often completely offscreen when I’m zoomed in. This is a very confusing and almost totally…

    18 votes
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    13 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  17. Signed in but Creative Cloud Library saying signed out!

    Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"

    18 votes
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    5 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  18. delete anchor point tool selecting bottom object

    When two anchors of different objects are layered on top of one another, the delete anchor point tool will always select the bottom object, whether I have the top object selected or not. The add anchor point tool and direct selection will select the top object, but I want to be able to delete the anchor from the top object without having to go into isolation mode. This wasn't the case in the previous version.

    17 votes
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    3 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Gaussian Blur radius in as Appearance "fx" doesn't seem to scale when the object is scaled

    Gaussian Blur radius in as Appearance "fx" doesn't seem to scale when the object is scaled

    17 votes
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    14 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  20. missing fonts logged in error

    When I open a document with missing fonts, the 'resolve missing fonts' screen keeps telling me I'm currently logged out of Creative Cloud, and to go to "help/log in". This despite the fact I'm logged in, and going to "help" shows my account name and logged in status..

    17 votes
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    12 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

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