Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Return feature constraint proportion while holding shift;

    I often wish Adobe employes used Illustrator themselves. I'd like them to experience having their preferences reset to default with even minor upgrades, spending an hour adjusting the shortcut keys to work like a mac, and now that I've had a chance to vent a little, the latest offense:

    The ability to proportionally scale objects by holding shift while dragging is ABSOLUTELY CRITICAL to my workflow mixing photos and raster art into an illustration to the point I'm using Sketch more and more while wondering how this bug got out and I hope a fix is on the way soon.

    1 vote
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Zoom in/out bug

    When holding down the magnifying glass shortcut and moving the mouse left/right to do a smooth zoom, it no longer behaves as before the recent update. It lags and makes the graphics super blurry. What did you guys change??

    https://www.dropbox.com/s/wkhbo5d3io4kq4b/illustrator-zoom-bug-1.mp4?dl=0

    1 vote
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Hi,

    It is an intentional change to speed up zoom pan operation. Earlier we were rendering full fidelity at every frame – this was slowing down or wasting GPU power. So what happens after this change is we render full fidelity on mouse release.
    The amount of blur depends on the amount of zoom. If you zoom too far the onscreen representation will be more blurry. I hope this answers.

    — Ashutosh

  3. new .eps clipart will not open in Illustrator 7.0

    Mac os 8.6 (still us it as my main vector creation program to create airbrush masks on plotter) and Illustrator 7.0.

    I bought this alleged vector (eps) file of an anchor from some clipart etsy shop and got the canned "garbled, etc" message when attempting to open in illustrator 7.0. this has happened before. Have tried to place and all other possibilities. If anyone can open and confirm this is a real vector file, then save it for a version of illustrator my 7.0 can read, I'd really appreciate it.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Google Drive File Stream is corrupting AI CC 2019 files

    To reproduce the issue…


    1. Open an AI file on my Google Drive Stream.

    2. Save the file

    3. Try to reopen file. Error message appears. "The file logo.ai is in an unknown format and cannot be opened"

    AI CC 2019, MacOS 10.14.2 (18C54)

    1 vote
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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. can't open files with cloud & arrow symbol

    I use MacOS High Sierra version 10.13.6, I've recently noticed that when I try to open up older files (couple of years old) I get a cloud with a downwards facing arrow. I am unable to open these files though I can preview them. any ideas how I can open them please, thanks

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The downward cloud icon that you are referring to is a state when the file is present on the cloud but not present on your hard drive. Please download the file to your computer to access it.

  6. Extension EAN13 Maker

    EAN13 maker window is not working as it should.


    • Window is with sliders even as resolution is 2560*1440.

    • Font settings is reset every time AI is reopened

    • EAN file overrides units preference and is ALWAYS in Points

    Very annoying and severly limits the use of a tool which could become extremely important in our workflow.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Please contact makes of the extension. Since the extension is not released by Adobe i request you to contact developers of EAN13

  7. Color problem while using blend.

    AdobeStock couldn't accept this vector file.

    1 vote
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    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  8. gradient

    I found a bug in the new Update CC 2019, specifically with the new freeform gradient tool.

    when the gradient point is on the edge and you shrink the corner radius, making the gradient point out of the bounding box it removes the point completely and removes major part of the gradient.

    attached a sample I made showcasing the problem.

    1 vote
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The Freeform gradient color stop which fall outside the Art boundary while editing the shape of Art or while creating Color Stop or drag a already existing Color Stop outside Art Boundary gets deleted.
    At present it is working as designed ,Kindly log feature request if something else is expected.

  9. Illustrator does not work with iCloud Drive enabled in Mojave OS X 10.14

    Since upgrading to Mojave OS X 10.14, Illustrator does not work with iCloud Drive enabled. Will not open or save files.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. pathfinder panel missing

    Hi,
    I'm having an issue that I haven't been able to find an answer for after spending some time researching it.
    I just downloaded Illustrator CC and I went into windows to turn on the pathfinder panel. It was an available option so I was able to turn it on, but no panel is displayed as per usual. Any idea how to fix this? I tried resetting my workspace preferences and restarting the program to no avail

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Illustrator Crashes when editing graphs

    Illustrator CC 2018 v22.1 - I've created a number of different bar graphs. When I click on one to edit the graph "Type...", it crashes each and every time. What's going on? I can still edit and update the data without it crashing. I tried clearing/deleting my preferences but that didn't change anything.

    1 vote
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Raghuveer responded

    Update from Tamiko:

    Anyways I kind of remedied the situation myself by re-drawing the graph that was causing the crashing from scratch. It seems to have stopped the crashing from happening and I’m now able to edit they graph type without problem.

    Thanks for the update Tamiko.

  12. Mysterious Points moving

    I have the latest version of Adobe Illustrator. I've lately been creating a character and I was putting the layer on hidden and a thing appeared. It was like I used the direct selection tool and dragged a point across my screen. It happens about every 6-7 times I hit the button and it also happens on a different layer on a different part of the body.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Raghuveer responded

    Since this is not a generic issue that we can reproduce at our end, I am closing the ticket.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels if you encounter any issues.

  13. Artboards disappear and is replaced by guides for artboard when reopening an existing document

    Using Illustrator Version 22.0.1 on PC. Also happens on my Imac at work as well.

    This happens from time to time but does get somewhat annoying when it does.

    When I open an existing document, the artboards are all gone except for one artboard and what is left instead are guides for where those artboards are meant to be, and a new layer has been created in the layers panel with the name 'Guide For Artboards'.

    There isn't anything out of the ordinary I do when saving a file so I have no idea why it likes to do this…

    1 vote
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    You need save files in Illustrator CS4 or higher version to preserve the artboards. If any file file is saved below that version all the artboards are converted into guides.

    Thanks
    Nitish

  14. CS 3 begins launching, but never posts menu bar in High Sierra

    Having gone through the download process on the assumption that the license was the problem, I find that the newly installed AI CS3 still has the symptom it had before. That is it seems to start, but never displays the menu bar. I can also start it by double-clicking a .ai file. The graphic displays, but no menu bar or other windows.

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  15. Creative Cloud has potential ports leak (Activity Monitor)

    When starting Creative Cloud, and Viewing Activity Monitor in macOS the ports show an normal average number around 600. Yet the Creative Cloud ports don't stop there every 15 seconds they increase by 1-3 on avg. I have had them reach 10,000 and that when it starts causing problems with my MacBook performance. if I let it would just keep climbing endlessly. this need to be addressed asap.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Thank you for reporting this issue. We have notified the concerned team about it. since this issue is not about Illustrator I am closing the bug.

  16. No touch workspace

    In Illustrator CC 2015 (and 2017 & 2018) the Touch Workspace is missing.
    The graphic tablet works correctly (pressure, dynamics) but the Touch Workspace is missing.
    All the relevant tips I've found in Internet was followed, with no result.
    There's a manual way to enable the touch workspace.

    Ironically, the touch workspace was present in Illustrator BEFORE I bought the graphic tablet.

    System:
    Mac Mini late 2012, using Boot Camp, Windows 10 (latest), 16GB RAM, Samsung SSD Evo850
    Graphic tablet: Huion DWH69 (latest drivers)

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Please refer to our system requirement for a supported configuration. We do not support/test touch workspace on boot camp and an external tablet.

  17. Color picker scrolling

    Color picker scrolling bug.
    1. Verson 22.0.1
    2. Open color picker, select channel (S/H/B/R/G/B), scroll up/down using mouse wheel.
    3. The values should change by mouse wheel.
    4. The R/G/B channels are fine. In Hue, scrolling up is MUCH slower (insensitive) than scrolling down. In Saturation/brightness, most time I can't scroll up. Rarely I can do a 1% scrolling up. Scrolling down is fine.

    1 vote
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    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cannot rename new or old folders in save dialogue

    Used to be able to create a folder inside the save dialogue with a specific name. Not anymore. And i cannot change a folders name either. I am running a PC.


    1. Version Illustrator CC latest build 22.0.1

    2. Save as -> Create folder->New folder

    3. Ability to name folders.

    4. Folder says New folder and stays like that.

    Really buggy behaviour

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  19. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unecessary trapping bug

    Whenever I send that was made in CC2018 to our Rip there is trapping added to it. This has never happened for the many years I have been using illustrator. This art is butt up without any stroke and should not trap at all. I thought it was our rip software but I tried a different brand rip at another shop and the problem remains. The problem disappears when I disable overprint but I need to use that for base plates and die lines. I am on Illustrator CC 22.0.0

    1 vote
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    5 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    Trapping can happen if there are two objects with just fill color and if they overlap each other with overprint attribute set then the end result is trapping. The objects in the file you provided overlaps each other to the tune of 0.2 pt with the top object having overprint attribute set.

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