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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7417 results found

  1. Bug deletou todo o arquivo que estava salvo no pc anteriormente

    Eu estava trabalhando no arquivo há 6 horas, salvando tranquilamente, quando transformei em traçado uma imagem tudo ficou branco como se tivesse deletado tudo. Fechei e abri de novo sem salvar, quando o arquivo abriu veio todo em branco.

    1 vote

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  2. Tool bar and windows not visible on start up

    Illustrator doesn't show any toolbars/widows when it is starting up. Also, it's not possible to create a new document.

    1 vote

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  3. can't create a new file in Illustrator

    It crashed once and since then it won't let me create new files (even after reinstall)

    1 vote

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    5 comments  ·  Actions  ·  Admin →
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  4. SVG export Illustrator 27.6.1 and 27.7 not created

    Bonjour,

    Dans les versions 27.6.1 et 27.7 sur PC Windows 10, quand j'exporte mon fichier en utilisant Fichier>Exporter pour les écrans, je n'ai aucun fichier SVG créé. Rien.

    J'ai réinstallé la version 27.5 et çà marche.

    Cordialement.


    Hello,

    In versions 27.6.1 and 27.7 on Windows 10 PC, when I export my file using File>Export for screens, I have no SVG file created. Nothing.

    I reinstalled version 27.5 and it works.

    Best regards.

    1 vote

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  5. Save Each Artboard to a Separate File - thumbnails are incorrect.

    When using the option during Save to save each artboard to its own file, the thumbnails for each of the individual files shows all the artboards instead of the the artboard being saved.

    Details of your operating system:
    Windows 11, Nvidia RTX A2000 12gb GPU, i7-12700 CPU, 64G memory

    The version of Adobe Illustrator (desktop):
    27.7

    The steps you were taking when you experienced the issues:
    Save a multiple artboard file using the option discussed above.

    Your expected result and the actual result:
    Each file should have a thumbnail of only it's respective artboard instead of all artboards together, which…

    1 vote

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  6. 右クリック時のコンテクストメニューがズレる(クリック点を起点とぜず、離れた位置に表示される)

    Mac M2Pro(Mac14,12) , Ventura v13.4.1, Ai2023(27.6.1), 4Kモニタ(27inc,3200x1800表示)

    新規でAi2023(27.6.1)をインストールしたのち表題の現象が起きる。その他のバージョンのAIはインストールしていない。
    環境設定をリセットすると直るが、改めて環境を設定してしまうと同じ現象がおきる。環境設定内の何かしらの項目が悪さしてそうですが一つ一つは検証していません。
    27.7のアップデートが来ていましたのでアップデートしましたが変わらず。

    追加:Ai2023をアンインストールしてAi2022バージョンも試しに入れてみましたが、同じくなにかしら環境設定をしてしまうと設定クリアするまではズレたままです。

    OSシステムのディスプレイ設定で2560x1440に変更してみたりなど試しましたが改善しませんでした。

    1 vote

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  7. Charter font is misrendered at small sizes

    The Italic version of the Charter font that comes standard on macOS is misrendered at small sizes by several Adobe programs, including Illustrator and Acrobat.

    Steps to reproduce on macOS:

    1. Create some text in a new document, ideally including the character "A"
    2. Set the typeface of the text to Charter Italic
    3. Simply zoom out until the "A" is shown with obvious artefacts. Zooming in again resolves the issue. See attached screenshot of the same text rendered at larger and smaller sizes, for comparison.

    Notes:

    This affects not just the "A" character, but it's the most noticeable with it. Notably, it…

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  8. Triple Click HxW or X/Y boxes causes Crash

    When wanting to adjust the size of an object, triple clicking within the height/width or X/Y boxes causes the application to crash.

    1 vote

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  9. "unknown filter error" when importing variables which have multiple links within the document

    "unknown filter error" when importing variables which have multiple links within the document.

    Reproduce:
    1. make a document with variables. I have a mix of image and text but I don't think it matters.

    1. link multiple document objects to one variable, as is allowed within illustrator

    2. try to update the variable library with a CSV that has the same structure just different values (average use case)

    You should get a dialog warning that variable sets need to be overwritten blah blah click ok and then the error pops up. Probably forgot a nested loop would be my completely uneducated guess.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  10. Text is disappearing from artwork upon opening, exporting and editing artwork.

    Text is disappearing from artwork upon opening, exporting and editing artwork.
    I have had to create multiple layers and copy it over several times for it to be visible upon exporting. this has never happened before (SERIOUS BUG)

    1 vote

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  11. freeze app

    Freeze illustrator app (2023) always when I lauch the app first time after launch windows 10.

    current temporary solution is
    1) Freeze illustrator during launch (No response condition)
    2) Close the app by task manager or any relevant method
    3) Click illustrator again then select whichever the choice to open ( "Run Diagnostics" or "launch illustrator")
    4) Normally open the app
    5) After close the app, situation is the same from step1

    Already tried to uninstall the app and reinstall but situation doesn't change.

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  12. Fechamento repentino / Using Pen tool crashes Illustrator

    O programa fecha sem mais nem menos e de repente.
    Não identifiquei um padrão, ou um sintoma recorrente no momento da ação. apenas que estava utilizando a ferramenta caneta.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  13. Rotate tool doesn't center

    When trying to select center while trying to rotate an object around another one, it doesn't center. It will put the center of rotation somewhere around the center of the second object. Like this everything rotated and copied is off center.

    Not sure if it is related, but when selecting several items and want to align them horizontally, it just doesn't work. It is placed off the axis (imaginary horizontal line).

    1 vote

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    2 comments  ·  Other...  ·  Admin →
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  14. Can't resize objects, issue with selection tool

    Can't resize objects like images or text boxes once they have been placed. Could only use scale and rotate for resizing items. Seems the selection tool isn't working as it should, or it's illustrator itself. I've seen this seems like a recurring problem over the years

    1 vote

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    4 comments  ·  Selection  ·  Admin →
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  15. 1 vote

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  16. Layers turned off on open of previously saved file

    When opening a previously saved file, multiple groups across artboards have their visibility turned off when they are active at save point.

    1 vote

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    2 comments  ·  Layers  ·  Admin →
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  17. Illustrator not using GPU preview on MacBook Pro M1 Max

    I bought a new MacBook Pro M1 Max 16" 2021 I have the latest version of Illustrator installed. But when I work with a project where I have a bitmap image illustrator automatically switches to CPU preview and everything crashes.

    When I want to click up in the menu View > View using GPU - I can't it's greyed out. Cmd + E shortcut doesn't work either

    I can't work with the program like that. Please do something about it. For it is completely crazy. And you don't solve it and yet it limits the work quite a lot. Several…

    1 vote

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  18. File > New > No answer

    Good evening, I cannot create a new file on Adobe Illustrator.
    As usual, I click on File > New, then no answer, nothing happen...

    Any suggestion ?

    I uninstall the app then install again, same error.
    I checked with Creative Cloud Cleaner, same thing...

    1 vote

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    1 comment  ·  Actions  ·  Admin →
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  19. unresponsive after remote desktop disconnection

    While using AI (2023, Windows) via remote desktop, AI becomes unresponsive and must be force-quit each time the RDP connection drops.

    To reproduce:
    - Connect remotely to Windows
    - Start AI
    - Break network connection
    - Restore network connection

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  20. Two selection borders around text

    There's a second border around a text in my file when I select it. I cannot find why, what it does and how to remove it. When I create new text, it doesn't appear.

    1 vote

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