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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7452 results found

  1. Illustrator Apple Silicon Bug (Eyedropper issue)

    It is a weird bug that appear on "some file" which trasfered between M chip & Intel chip.
    (It caused lots bug when a file transferred between these 2 chips)

    You can see when I pick a color, it gives me a wrong color (red) which was never used in this file!

    The only way to figured out is ... pick more times ! D:

    Laptop Version：
    MacOS 13.2.1 (for now）
    Apple Silicon Chip M1 Max
    Illustrator ver: 26 to 27.1.3

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  2. Illustrator 27.3.1 Freaking Lagging on Apple silicon (M1 Max)

    Hi, I updated AI to 27.3.1 today

    But it made a serious Issue
    Especially when I edit an object inside group objects

    Attached Video:

    1. You can see I "double click" my group object (a hand) at 00:00:01
      But it opened this group after 5 second (OMG)

    2. Same as the other actions, each time you see my mouse kept moved around because Illustrator LAGGING around 3-5 sec

    It is super annoying because I can't work!

    1. After that, I re-install old version which under 27.3.1, same Issue with it (before I updated 27.3.1 , worked fine!)

    Laptop: MacOS 13.2.1（for now）
    Apple Sillicon…

    1 vote

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    0 comments  ·  Isolation  ·  Admin →
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  3. auto scrolling artboard

    2019 IMac 27
    3 ghz 6-core i5
    radeon pro 570x 4 gb graphics
    40 gb 2667 mhz ddr4 ram
    Out of nowhere my artboard began scrolling to the right by itself. When the mouse is off the artboard, it stops. I've tried restarting, saving to a new location, restoring to default, and removing and reinstalling the app. All to no avail.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  4. バウンティングボックスの誤作動

    パーツが小さく表示されてる時にバウンティングボックスで移動や変形などをしようとするとすべて回転に誤作動する
    大きく表示すると誤作動しない

    1 vote

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    1 comment  ·  Actions  ·  Admin →
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  5. Animated zoom not working in latest version 27.2 for Mac

    Animated zoom is not working on Macbook Pro (Intel). I have checked the "Animated zoom" option under GPU in Performance. Restarted the app too.

    I tried it on another Macbook Pro (M1) and it just doesn't work.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  6. File saving on network issue.

    Using current Illustrator v27..3.1 and files on our Windows network are saving as temp files rather than existing AI files.
    This is a major problem, as if operator is not opening the folder window, they will not see the temp files if they go via FILE>OPEN. Opening the existing file opens up the previous version and all amends are lost!

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. v27.2. Rulers are glitching out.

    The rulers are only showing when i mouse over them, even though Show Rulers is ON. And when using Direct Select Tool, the anchor points only show on mouse hover, so impossible to edit shapes - as you need to move off the point to grab the handle. I reset my settings to essentials classic, restarted, but no improvement. What to do??

    1 vote

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    3 comments  ·  User Interface  ·  Admin →
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  8. Imagens, letras, preenchimentos e fontes sumiram

    Ao aproximar o scroll do mouse na prancheta o arquivo do illustrator travou, e não suportou realizar a aproximação na imagem. Texto, preenchimentos, imagens, tudo sumiu no meu arquivo. E quando desligo e reinicio o arquivo ele continuar nesse formato corrompido.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  9. Bug in pencil tool

    My Windows is 11 Pro, version 22H2. My PC is Dell and is only 1 week old. I installed Illustrator v. 27.3 and the mouse stays all the time on the pencil tool, I can't access any other tool. I uninstalled the program and reinstalled it but the problem persists.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  10. export

    hi, I have a bug in Illustrator.
    when I try to export an image by "save for web" method, the images becomes very sharp and text is unclear and little blurred and pixeled even when I edit it and scale. please fix it as soon as possible since I need to slice some parts of the artboard and I can't do it another way...

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  11. 画像を置き換えで配置すると、操作がおかしくなる

    私だけですか？例えば、WEB製作中、スライダーの画像をいくつか選ぼうとします。１つマスクをかけて、作成します。
    それをコピーして、一つは候補として置いておき、１つの画像を選択し、候補の画像を入れ替えます。ほぼ、１回、前回は２回でそれ以降、イラレがスムーズに機能しなくなります。
    WEB制作で仕事で使っているので非常に困惑しています。
    本日バージョンアップしたのに、治ってなくてがっかり。

    1 vote

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    2 comments  ·  Images, Links  ·  Admin →
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  12. Colour Change when pasting object from one document to another

    I have an object with colour #D96581. If I copy this object from an RGB document and paste it into a new RGB document, the HEX colour changes.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  13. Can't adjust leading with Alt+arrow keys.

    When trying to adjust text leading with ALT + Up/Down arrow keys as usual, it doesn't seem to work. It's inconvenient to adjust leading from the character menu.
    Illustrator 2023.

    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This got solved by checking the 'Size/Leading' value in Preferences > Type. For some reason it got changed. This is not the first time something like this happens, and the reason behind this value getting altered is unknown... so it can’t be marked as 'Resolved'. If you have this problem too — please vote and comment.

  14. Illustrator template previews in New file are all blank

    Illustrator CC 2023
    Dell Windows 11
    64GB RAM (DDR5)
    Go to view templates' previews for New document and all previews show as gray after clicking Preview button
    Tried using Legacy "File New" preference with no success
    Tried renaming UXP folder to UXP old with no sucess

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  15. 書き出し

    illustrator 27.2 Mac M1 版　　書き出し　で　アートボードごとにpngなどで書き出しすると、1枚目のアートボードのみ、書き出されているが、サイズが０バイトになる。

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Lenovo Ideapad opens Display settings instead of Align panel when Shift + F7 is pressed

    Help. I can't use the shortcuts properly. I press shift + f7 to open the align tool but it keeps open the display setting pop-up of the laptop.
    I'm using Lenovo ideapad 5.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  17. quick keys for arrange disabled (but menu selection of arrange commands still operate)

    Mac Pro (late 2013) - ai 27.1.1 macos 12.6.3 -

    no conflicting system quick key found
    online forums suggested quitting safari, which did not work
    quitting everything else did not work either
    next step is system reboot, but this is a bug if it requires a system reboot.

    1 vote

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  18. Problems opening Illustrator

    Windows 10 Enterprise 22H2
    AI 27.3

    When I have to open the program 7 times out of 10 it doesn't open.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  19. Auto Select not working in Adobe Illustrator CC

    The auto selection isn't working on placed images.

    1 vote

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    0 comments  ·  Selection  ·  Admin →
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  20. Text gets reset to the default style when pasted (looses its formatting), on Mac

    Team I am not able to copy paste a modified style for the text. Can you look at the issue. I am using IMac.

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    5 comments  ·  Type, Fonts, Text  ·  Admin →
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