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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7465 results found

  1. 1 vote

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    0 comments  ·  Tools  ·  Admin →
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  2. Don’t ‘smooth’ a straight path when removing points

    When removing a point on a straight line, don’t try to make a curve but keep the line straight.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  3. Still having strange problems with layers when printing to PDF

    My illustrator file has a layer in back, but when I generate a pdf the layer goes to the front. Files attached.

    1 vote

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    2 comments  ·  Print  ·  Admin →
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  4. Welcome screen doesn't show

    Hello,
    I'm using windows 10 and Illustrator 24.0.2.

    Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.

    1 vote

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  5. 24.0.2 BUGS

    24.0.2 still crashes/hangs when you try to either close a window, print , or try to save.
    happens at least twice a day...will there be a fix??

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  6. escape button missing text box

    The escape button does not work (is not there at all) on the touch bar on 24.0.3. When you are in tool-free mode, you cannot escape out of a text box any longer because the esc button is missing completely now.

    1 vote

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  7. Pen Tool Malfunction

    Pen tool will not allow me place an anchor point on certain points. It will let me anchor on the pixel above or below, but will not let me click to start a path anywhere inbetween. It's causing me to cut chunks out of images I'm trying to apply a clipping mask to or leave background slivers in.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  8. Flashing screen

    Since downloading the new 2020 Illustrator, even after the updates i get the same problem. While working on any document the screen flashes in and out very rapidly when moving the mouse in illustrator. It doesn't slow the software down but is very annoying when trying to set up a job and the screen is constantly flashing. All other adobe products like indesign, photoshop and acrobat work fine. Just illustrator i'm having the issue.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  9. command Z, Blocks Reediting an object

    If I edit an object or shape like adding or deleting a point and do not like it, I usually undo it with command Z. Once I use command Z the shape I was editing is blocked from being re-edited.
    I sometimes have to copy the shape and paste in order for me to add the points in different location again on the shape.
    Is there any reason why this is happening?

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  10. measurement imprecision

    Is anybody else noticing that illustrator's precision is off? It's by extremely minute fractions of an inch, but it is still off...and proving extremely problematic while trying to make technical drawings for a medical device company. Close simply isn't good enough, guys. How can something like the fundamental math behind the program be off? I cannot be any more precise in my methodology, and a drawing that should've taken me 10 minutes has taken me 2+ hours. This NEVER used to be a problem.
    I'm sick of this piece of sh*t program. There are big problems that are just being…

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  11. Version 24.02 creates random lines and shapes which appear and disappear when scrolling or grouping, consistently crashes upon opening

    Lines and shapes will appear on the shapes I have created, but can't be selected. When grouped or ungrouped with something else, the shape and line disappear, but randomly appear when scrolling. I operate on a Windows laptop

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  12. Opening screen

    Illustrator 24.1
    macOS, Catalina, 10.15.3

    When opening Illustrator I'm presented with the home/opening screen which shows (in my case) latest files used. But regardless of how big I make that screen it never shows coreectly all the thumbs (some of them are cut-off) and there are no scrollbars to either scroll down or to theright to see everything. Would be nice if that is designed in a responsive way.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. Alternative glyph (made with Fontself 3.5) don’t shown in text, when not installed in OSX or restart AI

    I have a problem testing a new font. I create a font (Fonstelf 3.5.0) with character “a” and an alternative “a.alt” glyphs. I installed the new font just local for/in Adobe Illustrator CC 2020. In the window “Glyphes” I can see my alternative characters. But when I enter a text with the text tool, I only get “a” instead of “a.alt” which I selected in window “Glyphes”. I save my test.ai document.

    After install the font with font book in the OSX 10.14.6 I can use and see “a.alt”. Funny fact: After installing the font and re-open test.ai document, the…

    1 vote

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  14. Panels not expanding... Mac OS X Catalina 10.15.2

    Panels not expanding... Mac OS X Catalina 10.15.2, Illustrator 24.03

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  15. Adobe Illustrator point location does not move when changing Y coordinates value by a hundredth.

    Adobe Illustrator 2020 24.0.1 on Windows 10 x64 Version 10.0.18362

    After giving an object a stroke of 5 and attempting to move a point in the bottom left corner, I discovered that it was not being consistent when being changed in the hundredths. When changing it, it appears to be the same as whatever position it was before. I expected the Y value 483.61 to put the location of the point somewhere in between the coordinates 483.6 and 483.611, but this is not the case.

    1 vote

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    0 comments  ·  Properties Panel  ·  Admin →
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  16. Illustrator 24.1 can't place AI files created in the same version WIN 10

    Illustrator 24.1 can't place AI files. It seams to only affect AI files created in version 24.1.

    When attempting to link the AI, illustrator does not generate any preview of the file. It allows the user to follow the placing process but no content is shown when placed on the artboard and also it does not honor the linked file dimensions.
    After hitting the "cancel" button on the import tool an error message appears stating Illustrator could not read the ai file.

    The same file can be linked successfully when saved as a PDF.
    The files to be linked sit…

    1 vote

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  17. Ai 2020 | Library chaos, lies, and the worst valentines day ever | sign out bug thing |F**K

    i dont know what more i need to say... im so frustrated. literally wasting hours with this happening over and over and yall **** blocked the way cc2020 ai works with the previous versions. basically forcing us to us 2020 then it screws up.... i should of been a stripper.... thanks mom

    1 vote

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    2 comments  ·  Cloud, Libraries  ·  Admin →
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  18. Headline gone on export to PNG.

    When I export to PNG the file loses my headline. Whether the font is set to color or not. I distills a PDF properly.

    1 vote

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  19. selection problems

    The problem here is with image objects. It matters how you select them. If you select them the wrong way, you get no selection handles, or scaling handles.

    Using just the regular selection tool, if you Shift + drag over one image object to select it, then shift drag over another image object, you get no selection handles for scaling. If you shift drag over both image objects you also get no selection handles.

    If you shift and click on one image object, then shift click the other, it works fine.
    If you drag a single selection over both image…

    1 vote

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  20. Backwards Compatibility

    Illustrator 2020 appears to have sacrificed backwards compatibility with even Illustrator 2019. This change is detrimental to working across teams on large scale projects.

    1 vote

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