Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
7465 results found
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Trim view is not available to record in the Actions
Trim view is not available to record in the Actions window. Solving this would hugely benefit my workflow, by making trim view a recorded action and giving it a shortcut.
1 vote -
File > Place svg: altered shapes
In Illustrator v24.0, File>Place of some svg images distorts the shapes. It works OK if I open the svg file directly in Illustrator v24.0, select the layer and paste it on my artboard (in another open file). It also works OK if I do File>Place in Illustrator v23.1.1.
The "attach a file" option here won't let me attach an svg (why not?) so I've attached an AI file instead. Hopefully if you export it to svg you can see the problems when importing that svg via File > Place. Some of the problem are: the "m" shape is missing a piece in the upper right, the "r" shape has a more rounded area where the shoulder meets the stem, and the top of the yellow "R" is too thin. And there are other more subtle errors.
In Illustrator v24.0, File>Place of some svg images distorts the shapes. It works OK if I open the svg file directly in Illustrator v24.0, select the layer and paste it on my artboard (in another open file). It also works OK if I do File>Place in Illustrator v23.1.1.
The "attach a file" option here won't let me attach an svg (why not?) so I've attached an AI file instead. Hopefully if you export it to svg you can see the problems when importing that svg via File > Place. Some of the problem are: the "m" shape is missing a…
1 vote -
Inconsistency between GPU and CPU modes
mac OS 10.15.1 (19B88)
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Quad-Core Intel Core i7
AMD Radeon R9 M395 2 GBI have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.
As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).
It is very stressful and affecting my professional work, so I would like to get the issue fixed ASAP.
The composite font I used in this example are with 2 Japanese fonts. The "Kana" letters are little bit scaled at center.
mac OS 10.15.1 (19B88)
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Quad-Core Intel Core i7
AMD Radeon R9 M395 2 GBI have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.
As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).
…
1 vote -
Big problem with 'Horizontal Align Center' bug fix
Windows 7 64bit professional service pack 1,
Illustrator CC 23.0.6.The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on version 23.0.6 until we can find a way around this. Please help.
Windows 7 64bit professional service pack 1,
Illustrator CC 23.0.6.The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on…
1 voteThe issue is no longer reproducible in latest
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Creating a new document opens a blank window without any UI or possibility to interact
Cannot do anything.
1 vote -
Japanese fonts not syncing.
Japanese fonts don't sync to Illustrator. But they do work fine in other applications like Photoshop.
1 vote -
Font Preview Tool - Not Working, UI WAYYY TOO LARGE
As outlined here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33696535-fonts-scrolling-through-list
Which appears to be getting riddled with new comments as of yesterday... I am experiencing this issue. There is no options to adjust. The Preview Tool does not work either. Please FIX ASAP!
1 vote -
Open/Import svg into illustrator
The line weights of imported svg files into Illustrator 24 come in heavier than the same svg imported into Illustrator 23.
One example: Line weight of drawing in Ill 23 is .529 pt. Same file opened in Ill 24 is 1.5 pt.
Windows 10
1 vote -
Spot Colors are not recognised.
When enough items are placed with the same spot color, Illustrator no longer recognizes other shapes with the same color
1 vote -
Exporting SVG: font name doesn't match system name of font - SVG text doesn't look as aspected
Hi,
this is a real issue ... :
https://graphicdesign.stackexchange.com/questions/27238/preserving-font-type-in-illustrator-svg-file
imho important to solve.
thx
1 vote -
Zooming
When in the preset zoom menu, some of the options have commas where they should have decimals. When I click on the 66,67% zoom option it actually zooms in 6667% when it should zoom in 66.67%. Also, in the title of the document, it shows the zoom percentage with a comma instead of a decimal point.
1 vote -
Moving object with selection tool sometimes grabs and moves anchor point instead
Just like the title says.
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
actions slow and crashing
All actions that ran smoothly on Illustrator CC 2019 are slow and most of the time crash the new update (CC 2020). Actions are meant to speed up workflow, not slow it down.
1 vote -
Gradient panel causes bugs
The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other than just sitting an drag/dropping colors onto the gradient handles and "hope" for it to crash.
The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other…
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still crashes after renaming the preferences.
Share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator TeamHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still…
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PDF options do not work
--> This is a serious bug!
Illustrator 2020 save as PDF does not show other options than "General" even though different tabs are selectedNvidia 980 / mac pro 2010
1 vote -
Diagonal shapes are very pixelated (diagonal line, star, circle ecc.)
hello, i have the version of Illustrator 24.0 and every shape i dra with the tools are pixelated, as diagonal line, circle, star, every shape that is not completly straight is pixelated. i was talking with the support yesterday for 3 hours and they said its a bug. because its the same on 3 different computers.
i will be very happy to find a solution.1 vote -
Library symbol
I add a graphic, like a rectangle, to the cloud library, and when I place it to my work it import all the work from the artboard.
1 vote -
Keyboard shortcut for zoom leads to meltdown
Windows Illustrator 2020
The keyboard combination for zooming in and out (ctrl-spacebar) combined with the mouse drag leads to immediate shut down of the programm.1 vote -
Can't preview new graphic assets in Libraries within Illustrator
When I add a new graphic asset to an existing Library, I cannot get a preview of it until I restart the program. Instead, I get the animated square indicating that the preview is being generated, but it never refreshes. I often have multiple CC programs open, and the graphic is always immediately reviewable in Photoshop and InDesign, so this is limited to Illustrator in my experience.
I am running Mac OS 10.15.1
Illustrator 23.1.11 vote -
Illustrator freeze after trying to paste HD-picture from the clipboard in Text Block
Trying to paste HD-picture from the clipboard in Text Block - Illustrator perceives the picture as a set of characters and can not cope with the amount of information.
Expected result: The action should not have a visible result, or there should be a warning about an invalid action
- Open Illustrator
- Open some of HD resolution pictures (PNG, JPG) in the Illustrator
- Select the picture (CMD+A)
- Embed the picture if it is linked
- Copy the picture (CMD+C)
- Select the Text Tool, and make one-click anywhere in a workspace of the document to start Text Block.
- Past from clipboard (CMD+V)
Result: Illustrator freeze. Forse Quit only possible.
Trying to paste HD-picture from the clipboard in Text Block - Illustrator perceives the picture as a set of characters and can not cope with the amount of information.
Expected result: The action should not have a visible result, or there should be a warning about an invalid action
- Open Illustrator
- Open some of HD resolution pictures (PNG, JPG) in the Illustrator
- Select the picture (CMD+A)
- Embed the picture if it is linked
- Copy the picture (CMD+C)
- Select the Text Tool, and make one-click anywhere in a workspace of the document to start Text Block.
- Past from clipboard (CMD+V)
Result:…
1 vote
- Don't see your idea?