Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
7466 results found
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Applied gradient disappears
I use the same gradient for several objects in a illustration. When closing and opening the document, one of the objects the gradient disappears and is filled black. The preview looks fine.
I already found the problem. It happens with compound paths with a single anker point is inclosed.
AI 23.1.1
MacOs 10.13.61 vote -
Doesn't open
I cant open the app in my cellphone. I tap it and it seems like it is opening BUT after one second it closes again. I don't know what to do anymore. I closed the app and opened it again and happened the same, i also restarted my phone (like tree times) and there were no changes at all!!
1 vote -
Freezing when saving as SVG
Recently (last 2-3 days) I am almost unable to save AI files as SVG. Illustrator either crashes completely, or freezes for several minutes. This has never been an issue for me. I'm on a Dell with Intel i7-7700 and Windows 10. I have no issues using Photoshop, FrameMaker, or InDesign.
I have also been getting an issue with opening AI files and getting an error saying "Can't open file because window is too small", and it randomly shrinks Illustrator to where you just see the file/edit tool bar. I always maximize the window when working. It does this when I open from Windows Explorer, I don't think I've had that issue when opening from Illustrator. The files I'm opening are only 3.5" x 1" text banners, no graphics.
The SVG issue is most pressing, I'm trying to save 500+ AI files as SVG and it's eating up quite a lot of time waiting for it to unfreeze.
Edited to add: I'm using Illustrator CC 23.1.
Recently (last 2-3 days) I am almost unable to save AI files as SVG. Illustrator either crashes completely, or freezes for several minutes. This has never been an issue for me. I'm on a Dell with Intel i7-7700 and Windows 10. I have no issues using Photoshop, FrameMaker, or InDesign.
I have also been getting an issue with opening AI files and getting an error saying "Can't open file because window is too small", and it randomly shrinks Illustrator to where you just see the file/edit tool bar. I always maximize the window when working. It does this when I…
1 vote -
Menus stuck on one item
After I relink something, the other tabs in that section get stuck on 'Links'. If I select 'Layers' it shows 'Links', if I select 'Libraries' it shows 'Links' and so on...
Dragging the tab out and back in again doesn't fix it. I can't have all these items out in their own tabs as I don't have the room with all the other items I need on a day-to-day basis.
This is very irritating as I have to shut down Illustrator every time this happens... which is all the time.
I've attached screenshots so you can see the same menu under different tabs after I've clicked them. File names are blurred.
After I relink something, the other tabs in that section get stuck on 'Links'. If I select 'Layers' it shows 'Links', if I select 'Libraries' it shows 'Links' and so on...
Dragging the tab out and back in again doesn't fix it. I can't have all these items out in their own tabs as I don't have the room with all the other items I need on a day-to-day basis.
This is very irritating as I have to shut down Illustrator every time this happens... which is all the time.
I've attached screenshots so you can see the same menu…
1 vote -
PDF Security
If I password protect a pdf and then re-open it and make changes to it. I am unable to just hit save. I have to save as again and put in a password again otherwise the pdf is no longer password protected.
1 vote -
Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.
Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.
1 vote -
Wrong encoding of separation names when exporting to PDF/X-4 (should be UTF-8)
When exporting to PDF/X-4 from Illustrator, the separation names are not encoded in UTF-8 (which is requested by the PDF/X-4 standard) but using the OS encoding (MacRoman on Mac - ISO-8859-1 on Windows).
This makes the PDF/X-4 preflight to fail.
1 vote -
Dialogue Boxes Pop-up on Wrong Display
Despite all efforts, dialogue boxes will not pop-up on primary display, only the MacBook Pro display.
Running Illustrator 23.1.1 on a MacBook Pro with OS 10.14.5 (Mojave), with Apple Thunderbolt Display as primary monitor. Mac system preferences "Arrangement" set to show Thunderbolt as primary. "Displays Have Separate Spaces" unchecked in Mission Control.
1 vote -
Placing SVG object locks AI for >5 seconds
Hello,
On some AI installations, Placing an SVG file locks up AI for a 'long' time. Clicking makes the screen go black. After a relatively long wait, even for a trivial SVG file, the SVG object can be placed on the canvas. Placing a png does not show that slow down. On most machines this is not experienced
What could be the cause of this?
Tx
Peter
1 vote -
Illustrator 23.1 (64bit) hangs - hourly
Didn't have a problem with previous versions.
Updated to v23.1 (64bit) Windows 10 Home 1903 and regularly hangs.
Sometimes hangs while working. Usually hangs when opening a new file, particularly when already have a file open. The files I'm using are less than 1mb so shouldn't cause issue.1 vote -
1 vote
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VoiceOver is not speaking in all of the Adobe software
I am visually impaired, I have a hard time navigating around all of the Adobe softwares on the Mac. I use VoiceOver on my Mac as my screen reader. I was hoping if you could fix this problem as soon as possible. I am in college and I really need to use Adobe software in my corse.
Thank you.1 vote -
Moving an artboard using the Artboard Tool moves non-overlapping paths and shapes in adjacent artboards
Moving an artboard should only move paths and shapes within the artboard and paths and shapes overlapped from other artboards. If possible, overlapped paths and shapes should only move if a majority is in the selected artboard.
1 vote -
Why is illustrator running so slow on my laptop?
Illustrator runs really slow on my laptop running windows 10. It is provided by my employer and is one of the fastest you can currently buy. Im running 16mb RAM.
A simple logo takes a minute or more to open. BUT when I take my laptop offline it seems to work alot quicker.
No such issues with InDesign or Photoshop.
So Illustrator seems to want to know everything I do and slows my workflow down massively. When I have a complicated peice of work I am waiting five minutes or more for it to either open or save. I save regularly as I don't like losing and redoing work when there is a crash.
Can you please please sort it out. We pay for this and expect a certain level of quality and this is costing me money in added time to complete any work. ie it takes me much longer to complete a project.
I bet you nothing will come of this post that helps me or sorts the issue.
Adobe don't get in touch or listen to us.Illustrator runs really slow on my laptop running windows 10. It is provided by my employer and is one of the fastest you can currently buy. Im running 16mb RAM.
A simple logo takes a minute or more to open. BUT when I take my laptop offline it seems to work alot quicker.
No such issues with InDesign or Photoshop.
So Illustrator seems to want to know everything I do and slows my workflow down massively. When I have a complicated peice of work I am waiting five minutes or more for it to either open or save. I save…1 vote -
Fonts not updating on the fly
Copied from my forum inquiry that I eventually solved on my own...
I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.
On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts any changes in that font immediately update in the open .ai document. If I install a new font the font will immediately pop up in the font menu.
On my imac neither of these things work. I need to quit & restart Illustrator to see new fonts, some fonts refuse to ever show up at all & I can not see any changes made to existing fonts unless I quit & restart Illustrator.
I've been searching & searching & trying everything for hours & hours & I can't fix it. Any clue would be greatly appreciated.
The solution...
Both the problem & the solution are similar to issues I was having with Dreamweaver cc2019 on the same machine. In both cases all menu based & keystroke based methods or purging &/or resetting the app preferences & cached data failed to solve the issue. In both cases I needed to find the offending pref or cache file and MANUALLY delete (or remove) it.
While it was a slightly more obscure file in the case of Dreamweaver, in the case of Illustrator the offending file was the main prefs file "Adobe Illustrator Prefs" located at:
harddrivename/users/username/Library/preferences/Adobe Illustrator 23 Settings/en_US/Adobe Illustrator PrefsThe hard reset of preferences done by option>command>shift while starting Illustrator failed to purge whatever bad data was causing Illustrator to refuse to update fonts on the fly. Only manual removal of this file fixed the problem. The file will be regenerated automatically the next time Illustrator is started up.
Purging of any of the specifically font related prefs/caches did not seem to help at all.
The app seems to behave as expected now. If I modify a font & install a new .otf or .ttf under identical names, version numbers etc. Illustrator will imediately recognize & display the changes live in the document with no need to close & reopen the doc, restart the app or the machine or reset any panels.
Copied from my forum inquiry that I eventually solved on my own...
I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.
On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts…
1 vote -
Free Distort doesn't apply to certain gradient strokes
I was working on a type effect when I realized the Free Distort filter (found under Effect > Distort & Transform > Free Distort) doesn't apply when the selected object uses a stroke with a gradient that is applied along or across the stroke. Is this intentional? I hope it isn't since it doesn't seem intentional.
Here's how I did it.
Create a rectangle. Make sure it has a fill color. Then add a stroke and pick a gradient. Change the stroke style to be either the second or third option. Then apply the Free Distort filter to the object (not to the fill or stroke specifically) and distort the shape in any way. The fill gets distorted as expected, but the stroke stays the same. Only the first stroke option allows it to be distorted correctly with the fill.I've been able to recreate this on both of my Windows machines. One is Windows 7 and the other is Windows 10 and both are on the latest versions available.
In the attached file, I have a sample set up where this happens. If the Free Distort filter is above the stroke effect, the effect works as intended, but not if it's under the stroke, so this definitely seems inconsistent.
I was working on a type effect when I realized the Free Distort filter (found under Effect > Distort & Transform > Free Distort) doesn't apply when the selected object uses a stroke with a gradient that is applied along or across the stroke. Is this intentional? I hope it isn't since it doesn't seem intentional.
Here's how I did it.
Create a rectangle. Make sure it has a fill color. Then add a stroke and pick a gradient. Change the stroke style to be either the second or third option. Then apply the Free Distort filter to the object…1 vote -
New document window sticks to single space when working in macOS
When you start a new document, if you switch spaces in macOS Mojave, the new document window sticks to the original space it was opened in instead of following the user from space to space. This can lead one to think that Illustrator is frozen or stuck as the workspace is locked when the new document window is open. Double clicking Illustrator on the dock does not switch the user back to the space the new document window is in.
1 vote -
1 vote
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eyedroper doesnt work anymore over symbols, neither bitmaps
In the past, eyedropper tool was working with symbol, right now completely ignores it and pick whatever object is behind.
1 vote -
Illustrator version 23.1 won't launch
Illustrator version 23.1 will not launch after initial opening upon install. On Windows 10 64 bit. It also will not start in safe mode. I uninstalled that version and went back to 23.0.6 and it seems to works fine.
1 vote
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