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Illustrator (Desktop) Bugs

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  3. The steps you were taking when you experienced the issues
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7465 results found

  1. 「オーバープリントブラック...」の不具合

    OS／macOS11.6.8
    Illustrator.ver.27.7（以前のバージョンから同様の挙動と考えられます）

    スタイルの当たったテキストをCMYKの黒100でオーバーライドしたものに対して「編集→カラーを編集→オーバープリントブラック」を適用するとCMYK黒100の部分がスタイルのカラーにフォールバックする。

    再現方法
    1.テキストフレームを用意し塗りに対して明るい色を設定した段落スタイルを適用する。
    2.任意のテキストの塗りに対してCMY各0、K100のCMYKブラックを適用する。
    3.このテキストフレームを選択し「編集→カラーを編集→オーバープリントブラック」を適用する。
    4.CMYK黒で指定した部分は塗りに対してオーバープリントが設定されるが塗りがスタイルカラーに戻る。

    期待する結果
    「編集→カラーを編集→オーバープリントブラック」を適用してもスタイルを適用したあとでCMYKブラックをオーバーライドした部分の色が変わらずオーバープリント属性が設定される。

    実際の結果
    「編集→カラーを編集→オーバープリントブラック」を適用するとスタイルを適用したあとでCMYKブラックをオーバーライドした部分の色が変スタイルカラーに変わってしまう。

    回避方法
    スタイルを適用した部分を黒でオーバーライドする際はCMYKブラックではなくグレースケールのブラックを利用すると回避可能。

    また、スタイルが適用されたあとCMYKブラックをオーバーライドされた部分のあるテキストフレームをスクリプトにてoverprint属性を適用しようとした場合も同様にスタイルカラーに戻ってしまいます。

    回避方法がありますが、CMYKブラックとグレースケールブラックで挙動が異なるのは問題です。オーバープリントブラック処理は最終的に処理を行う場合が多い処理です。意図しない色変化が生じるリスクはできるだけ避けたほうが良いです。早急に改善いただきたいと思います。

    32 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  2. Locked background objects unlocking/moving when using lasso selection tool

    When I select using the LASSO tool, on screen shows the correct points have been selected, but when I then try to move just these selected points, Illustrator also moves the LOCKED background objects underneath. This error does not happen when I select using other tools. This is clearly a bug!

    32 votes

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    26 comments  ·  Tools  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Dialog box text selection missing blinking cursor

    When placing a cursor in a dialog box (ie font size, object transform) the blinking cursor disappears.

    32 votes

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    14 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Action using the transform panel will not keep settings after restart of Illustrator

    I created action that use the TRANSFORM panel, when closing and restarting iIllustrator the action gives the error THE OBJECT "ALIGNEMENT" IS NOT CURRENTLY AVAILABLE. Action does work under Illy CC 2018 (version 22.1).

    Currently using version 23.0.1
    OSX High Sierra.

    32 votes

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    22 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. Font drop down menu disappears

    Whenever I select the font drop down menu, and I'm going through the fonts I have, it just randomly disappears as I'm looking through the fonts to find the one I want to use, although I can still use my arrow keys to go through the list even though the drop down menu isn't on my screen.

    32 votes

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    37 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. After updating Illustrator 2023 to v27.9.2, the name gets changed to Illustrator 2024

    After updating, the name should remain the original, Illustrator 2023.

    using: macOS 12.7.4
    language: Japanese

    31 votes

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    4 comments  ·  Other...  ·  Admin →
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  7. Characters on path disappear after Outline Text or just explode and get scattered all over the canvas

    Started in in version 27.7.0
    Reproduction procedures:
    1. Create type on a path in document.
    2. Save the document and close it once.
    3. Open that document and select the text on a path.
    4. Execute command “Outline Text”

    The above procedure will make it all disappear and disappear.
    This phenomenon is not reproduced in Illustrator 2022 or earlier, so it seems to be a 2023-specific bug.

    Support Community Reference Threads
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E3%83%91%E3%82%B9%E4%B8%8A%E3%81%AE%E6%96%87%E5%AD%97%E3%82%92%E4%B8%80%E5%BA%A6%E4%BF%9D%E5%AD%98%E3%81%97%E3%81%A6%E3%81%8B%E3%82%89%E9%96%8B%E3%81%8D-%E3%82%A2%E3%82%A6%E3%83%88%E3%83%A9%E3%82%A4%E3%83%B3%E3%82%92%E3%81%8B%E3%81%91%E3%82%8B%E3%81%A8-%E6%96%87%E5%AD%97%E3%81%94%E3%81%A8%E3%82%AA%E3%83%96%E3%82%B8%E3%82%A7%E3%82%AF%E3%83%88%E3%81%8C%E6%B6%88%E3%81%88%E3%82%8B/m-p/13919180?profile.language=ja

    〈にほんご〉
    再現手順
    1. ドキュメント上にパス上テキストを作成
    2. ドキュメントを保存し、いったん閉じる
    3. ドキュメントを開き、パス上テキストオブジェクトを選択
    4. アウトラインを作成

    以上の手順で、テキストはパスごと消えてなくなります。
    Illustrator2022以前では再現しなかったため、2023固有のバグと思われます。

    31 votes

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    30 comments  ·  Type, Fonts, Text  ·  Admin →
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  8. Cursor won’t change when a tool is picked using keyboard shortcuts

    Selected tool icons do not change when using keyboard shortcuts. For example: zooming in (Z) and then selecting Direct Selection (A) keeps the zoom icon, which is disconcerting to say the least. You're not sure you've selected the correct tool, or have to click the mouse to make sure (doing so resets the icon to the correct tool).

    I've noticed it on 26.5. I rolled-back to 26.4.1 and experienced it there too. I'm running a new MacBook Pro (16-inch, 2021), Apple M1 Max chip 32 GB.

    I've attached screenshots of various tools that fail to switch.

    31 votes

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    27 comments  ·  Tools  ·  Admin →
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  9. Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

    Well, I updated illustrator today and have major viewing issues.

    Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

    MacOS Catalina version 10.15.6

    Adobe Illustrator v25.3.1

    31 votes

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    28 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. Swatch Options Set to HSB but Shows RGB

    When I double-click a swatch colour that was made in HSB mode the Swatch Options window pops up with HSB selected as the mode but displays sliders for RGB. Switching the mode to something else and back to HSB fixes the issue.

    31 votes

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    17 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Colour values change on their own! Very frustrating

    Colours keep slightly changing over time, even as I am designing live inside a file!

    I will enter an exact CMYK or RGB value to match our brands colours, then these values will change slightly all on their own.

    I've been monitoring this for about 2 months now hoping this issue would be resolved in an update... but it hasnt been!

    This is a massive issue! Colours have to be stable!

    We need to be able to trust the program with things that are vital for a brand, like their COLOURS!

    The attached image shows -
    Top: is the original…

    31 votes

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    35 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This problem requires an investigation, but not enough data is gathered yet to even start it.


    Please provide these settings to help the team to deal with the problem:

    1. The version of illustrator. OS and GPU model

    2. Your color settings (a screenshot of the Color Settings dialog will do)

    3. A test file with swatches which gets changed

    4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)

    Also, please check if the behaviour differs when you disable GPU mode and note that.


    Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.


    It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a…

  12. Gaussian Blur does not scale. Frustrating

    Gaussian Blur does not scale when I scale an object with the effect applied.
    'Scale Strokes & Effects' is turned On.
    Really frustrated because it's such a simple thing to recalculate it. Fix asap!

    31 votes

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    29 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  13. Opt/Alt dragging a graphic from CC library does not remember layers in update 2018

    31 votes

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    Under Review  ·  20 comments  ·  Cloud, Libraries  ·  Admin →
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  14. Transform Again bug 変形の繰り返しバグ

    変形の繰り返しで多数のオブジェクトをサイズ変更すると、サイズが狂う。
    速くすると特に症状がでます。

    30 votes

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    8 comments  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Some shortcuts don't work while using non-English keyboard / language layout

    After upgrading to AI 26.0 (and still not fixed in 26.0.1) some shortcuts stopped working, like those:
    - Show/hide layers = cmd + ;
    - Lock selection = cmd + 2

    It seems that all shortcuts with czech letters on the keyboard instead of US are affected. To be clear:
    - On us keyboard there is ";" key, but on the Czech keyboard, there is "ů" letter.
    - The same for the letter "2" on US, on the Czech keyboard, there is "ě" letter.

    Possible fix: to keep logic as before, when everything worked, you have to work with hardware…

    30 votes

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    Started  ·  28 comments  ·  User Interface  ·  Admin →
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  16. Escape Key and Arrows Not Working With Illustrator 2019

    Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.

    30 votes

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    71 comments  ·  Performance  ·  Admin →
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    Resolved (Comments Open)  ·  Anjali responded

    Hi everyone,

    The issue seems to be fixed for all users. So please let us know if anyone else is still facing it, otherwise we can close the issue.

    Regards
    Anjali
    Adobe Illustrator

  17. illustrator crashes when using surface pen to draw

    as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

    30 votes

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    38 comments  ·  Performance  ·  Admin →
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    Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Raghuveer Singh [10:04 AM]
    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

  18. Libraries panel not loading. Signed in but Creative Cloud Library saying signed out!

    Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"

    30 votes

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    20 comments  ·  Cloud, Libraries  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  19. Custom scripts added to the Scripts menu are not shown in alphabetical order

    Custom scripts added to the Scripts menu are not shown in alphabetical order.

    -Illustrator CC 2017.1.0 (21.1.0) version
    -See screen capture

    29 votes

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    5 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Reverting Text to default State after Live Preview of character properties

    I'm on an iMac running High Sierra 10.13.2 and Illustrator CC 22.0.1

    Text will randomly hide bounding boxes, apply tracking to text not selected, and refuse to apply adjustment to selected text. Closing the document and re-opening normalize things temporarily, but above behaviors come back.

    All CC apps seem laggy and unstable after 2018 updates.

    29 votes

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    17 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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