746 results found

1. Hand tool is getting stuck in 29.1, massive performance issues

   Since yesterday Illustrator has virtually become unusable to me and I have no idea what happened. I didn't install any new apps.

   The issue is seems to be focused around using spacebar to pan around my document. It gets stuck on the hand tool and the pan itself is laggy. When using the middle button on my mouse, the pan works perfectly though.

   Left clicking on elements and manipulating them is an unsurmountable task with these issues, effectively making Illustrator unusable to me now...

   I really hope someone else is also experiencing this, but I haven't been able to find any resources.

   I tried everything. Restart my Mac. Reinstall Illustrator. Tried older versions. All the same...

   Since yesterday Illustrator has virtually become unusable to me and I have no idea what happened. I didn't install any new apps.

   The issue is seems to be focused around using spacebar to pan around my document. It gets stuck on the hand tool and the pan itself is laggy. When using the middle button on my mouse, the pan works perfectly though.

   Left clicking on elements and manipulating them is an unsurmountable task with these issues, effectively making Illustrator unusable to me now...

   I really hope someone else is also experiencing this, but I haven't been able to find… more

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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It seems like using Magnet app together with Illustrator breaks something. Try to disable it for now (sadly, it is reported Ignore option does not do it).

2. Reshape Tool’s markers don’t conform the Anchor Points, Handle, and Bounding Box Display Size' parameter

   Reshape Tool is a rather hidden tool within Illustrator’s toolbox.
   It never received any updates (as many other tools) in last decades, and got even worse thanks to one specific improvement.

   Illustrator today allows to increase size of anchor points, handle, and other control markers (referred below as just 'markers') with a dedicated parameter in the Preferences > Selection & Anchor Display section). It helps to transform and edit paths on higher DPI displays — a good feature.

   ...but Reshape Tool marks its control points with squares slightly larger than a normal point... a normal point of a smallest marker’s size, and this size does not change when we increase the mentioned parameter.

   It makes the Reshape’s control points to be obscured completely when we use larger sizes for markers.
   It makes it unusable for users who does not know how the tool works.

   And Adobe does not make learning it anywhere simple: try to search for 'Reshape Tool' at https://helpx.adobe.com/illustrator/ and fail miserably to locate it fast enough.
   Try Discover (rather useless) and get only the position of the tool and no how-to articles.

   Here are a link to the dedicated article: https://helpx.adobe.com/illustrator/using/adjust-path-segments.html#stretch-parts-of-a-path (it fails to load at me now though)

   Here is a another link, form a Ai10 manual, with an image that somewhat explains the tool: https://www.manualslib.com/manual/393317/Adobe-Illustrator-10.html?page=9#manual

   Finally, take a look at the attached GIF.
   The frame around a clicked point with the Reshape tool is visible as the smallest marker’s size... and when I make the size larger, clicking a point with the tool just doesn’t change anything visually! The frame is completely obscured! The tool works, but new users will hardly understand how to make it work.

   Please fix it.

   Reshape Tool is a rather hidden tool within Illustrator’s toolbox.
   It never received any updates (as many other tools) in last decades, and got even worse thanks to one specific improvement.

   Illustrator today allows to increase size of anchor points, handle, and other control markers (referred below as just 'markers') with a dedicated parameter in the Preferences > Selection & Anchor Display section). It helps to transform and edit paths on higher DPI displays — a good feature.

   ...but Reshape Tool marks its control points with squares slightly larger than a normal point... a normal point of a smallest marker’s… more

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3. Selection Tool Bounding Box transform is broken with circles and rectangles

   The most often used transform option - the bounding box of the selection tool - is broken with these shapes.

   If the shape has stroke, the bounding box will include the stroke.
   And when I move the transform corner (no matter how tiny amount) the real vector outline jumps to bounding box around it to the stroke's visible edge - thus creating a completely unintentional transform. For example an upscale while I'm actually scaling down.
   ( The free transform tool works perfectly with these shapes too.)

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4. Free transform tool is still broken.

   Free transform tool is still broken in CC 2018.

   Look at the comparison.

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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Round Corners prevent a narrow bar from transforming

   Please open the file attached.
   Make sure that you have Bounding Box on, and Scale Corners off.

   1. Select any one of the green bars.
   2. Try to make it shorter or longer, using bounding box (that is grab the center marker on the a short side) — works fine.
   3. Select the dark red long bar.
   4. Try to transform in the same manner — and fail. The bar gets only longer, and can't be made shorter (or shorter back).
   5. Make the red bar slightly wider or select the orange bar, it is a wider copy of the red one.
   6. Try to make it shorter. You succeed at first.. But then it bumps into something and refuse to become any shorter.
   7. Make it as short as possible, release the mouse and try to make it shorter again — and get the same behavior as in step 6!

   Now enable scale corners and try to shorten bars again — now it works fine
   (but corners get smaller, which is not what is wanted in the first place).

   Please open the file attached.
   Make sure that you have Bounding Box on, and Scale Corners off.

   1. Select any one of the green bars.
   2. Try to make it shorter or longer, using bounding box (that is grab the center marker on the a short side) — works fine.
   3. Select the dark red long bar.
   4. Try to transform in the same manner — and fail. The bar gets only longer, and can't be made shorter (or shorter back).
   5. Make the red bar slightly wider or select the orange bar, it is a wider copy of the red one.
   6. Try to make… more

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6. Shape Builder ignores lines when they don’t cross a shape

   Shape builder, despite the rounding bug that is embedded in its core (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/37424191-expanding-a-live-paint-object-changes-dimensions#comments) is still a very useful tool many users are very fond of.
   Specifically, it can be used to bring pathfinder options to open paths — you can delete parts of lines that are covered with another shape, effectively subtracting segments from them (rather than closed shapes), by Alt+dragging over this shape (see the GIF attached).
   But this nice trick won’t do the job if lines don’t cross the entire shape. That is when a line ends inside of a shape, the tool doesn’t trim it.

   I tried to find a reason why, and could not.
   So please fix it, along with the rounding bug above.

   And I can’t but mention that there’s a brilliant script that uses the LivePaint tech to give us the ability to subtract/intersect shapes from/with lines without manual efforts like these, something that the Pathfinder should be able to do from the box (and we have a request for this too: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/34003474-pathfinder-to-work-with-open-paths) — the script is called SplitPath, by Sergey Osokin, https://www.youtube.com/watch?v=1_vUUFkTwxk

   Shape builder, despite the rounding bug that is embedded in its core (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/37424191-expanding-a-live-paint-object-changes-dimensions#comments) is still a very useful tool many users are very fond of.
   Specifically, it can be used to bring pathfinder options to open paths — you can delete parts of lines that are covered with another shape, effectively subtracting segments from them (rather than closed shapes), by Alt+dragging over this shape (see the GIF attached).
   But this nice trick won’t do the job if lines don’t cross the entire shape. That is when a line ends inside of a shape, the tool doesn’t trim it.

   … more

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7. Deselect All does nothing when you edit width profile of selected path

   If you have a path selected and you work on editing its width markers with a proper tool and then Deselect all — path get deselected, but you still have your width markers active.

   So, AI basically allows you to edit width markers on paths without selecting them. It can be treated both good and bad, but when I say 'Deselect' I usually mean 'Stop anything from being selected' in ANY meaning, including editing width profile. Pressing Escape helps, but... you just don't expect it.

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8. Selection tool acting like Direct selection tool and vice versa

   Selection tool does not select all points and will not move a group of objects correctly, (it acts like the Direct Selection tool, not selecting all points). And the Direct Selection tool selects ALL points of a group and moves them, which is what the Selection tool is supposed to do. They are working exactly opposite as they should. "Show Bounding box" does not resolve this issue. The Selection tool has also instantly changed format of text simply upon selection (indent & tracking). Using MacOS Sierra 10.12.6, Illustrator CC 2019. This is a bad bug, please help.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. Outline Stroke not working

   I select an object, then navigate to Object > Path > Outline Stroke and nothing happens. GRRRR.

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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Next time you encounter this, please put the piece of art in a separate file and share it with the team for investigation — so far nobody did that.

   You can share the file directly in comments or send it over sharewithai@adobe.com if you want to keep it private — in this case please provide this issue’s link, https://illustrator.uservoice.com/forums/601447/suggestions/35854246

10. Selection Tool - not showing box when shape is selected?

    When I am using the Selection Tool, it doesn't show the box it did before round the selected shape. So I can't alter the shape.

    It seems to be filled in green corners exactly like the direct selection tool.

    I have closed Illustrator and opened it again.

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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,

    Ankit Goyal

    Illustrator Team

11. Free Transform Tool hidden under Puppet Warp in toolbar

    Illustrator CC 2018 22.1.0

    The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

    In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

    Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an object we almost always keep the following hidden: the Bounding Box and Corner Widget.

    Hiding these two items create efficiencies in our drawing routine and removes unneeded clutter when editing objects.

    Corner roundness can be edited in the control bar and bounding box can be revealed only when needed using the Free Transform Tool.

    By default these should be hidden for power users (my opinion). They can be turned on if needed by other users.

    Illustrator CC 2018 22.1.0

    The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

    In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

    Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an… more

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Bounding Box Persistence while traversing history: failure mode

    Hello, this is a very light bug that has been pestering me.
    I'm running Ai CC 21.1.0

    Bug Summary:
    While traversing the Ai history using (Cmd+z and Shift+Cmd+z) the bounding box loses track of which elements are being manipulated between the different states. This may depend on number of elements, which will then point to performance limitations but I am running on a 2016 MacBook Pro, 16 GB Memory, 2.7 GHz i7 processor, Radeon Pro 455 and Intel HD Graphics 530 1536 MB for graphics.

    Steps to Reproduce:
    1. Take a mixed sample of marks, shapes, type.
    2. Make unique edits on each, ie. scale a shape, change font size on type.
    3. Attempt traversing the history to see if bounding box remains on the latest edited elements from that history state.

    Expected Result:
    Bounding box encompasses only the elements that have changed/are the ones changing/went to through a change while traversing the document's history.

    Actual Result:
    Bounding box will encompass the last edited elements/the elements that are changing in the current history state for a few steps through the history, however quickly loses track.

    Hello, this is a very light bug that has been pestering me.
    I'm running Ai CC 21.1.0

    Bug Summary:
    While traversing the Ai history using (Cmd+z and Shift+Cmd+z) the bounding box loses track of which elements are being manipulated between the different states. This may depend on number of elements, which will then point to performance limitations but I am running on a 2016 MacBook Pro, 16 GB Memory, 2.7 GHz i7 processor, Radeon Pro 455 and Intel HD Graphics 530 1536 MB for graphics.

    Steps to Reproduce:
    1. Take a mixed sample of marks, shapes, type.
    2. Make unique… more

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13. Dimensions get expanded when moved, with or without related objects

    I can somewhat understand dimension object get expanded when they are moved away from the measured object... although this should not happen.

    But why the dimension objects get expanded when they are moved WITH the measured object? What, Ai can’t distinguish moving form other transformation? What if need to move my artwork to just insert something else — what, this makes all of my dimensions instantly dead?

    Don’t expand dimensions until a user has an clear intention to do it!

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14. Deleting a control handle with Anchor Point Tool

    I like the fact that you can eliminate a control handle on a closed shape by selecting the Convert Anchor Pt. Tool and click the handle. Problem is... when you have the Pen Tool and you hold option to access the Convert Anchor Pt. Tool, it will not delete the handle. What is up???

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15. AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed

    Since I installed version 23.0 it frequently and repeatably crashes when drag-copying even the simplest objects. In the latest example it was a line segment -- two connected vertices. After recovering, I rebuilt the objects and tried again -- same result. This is such a basic operation that I do it without thinking -- having it cause an instant crash is very debilitating to my workflow.

    MacOS 10.12.6
    iMac Retina 5K 27in Late 2015
    4GHz Core i7
    32GB RAM

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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).

    Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).

    Please do let us know if it is still reproducible at email id:
    sharewithaaiATTHERATEadobeDOTcom

    For the crash during image crop you need to start a new thread as it is different from the crash described in this thread.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

16. "Envelope distort > Make with top object" is warping/distorting text.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance" but this does nothing.

    I'm not really advanced enough to use the "Make with Mesh" option/workaround for filling shapes w/ text -- most people recommend this workaround but I'd love to be able to do what videos like this show: https://www.youtube.com/watch?v=9KPHYfDVq_0

    Why won't "Make from Top Object" work for me? So frustrating, seems pretty basic, according to many videos. But many people also seem to have this problem. Is it just a bug?

    Adobe: Please fix this issue!!!

    Any help on this would be appreciated.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance"… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

    We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
    Now only Ctrl-clicking the preview in Gradient panel works.

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18. Unwanted automatic grouping of compound paths with blob brush tool

    When I draw too close to an existing path/compound path with the blob brush, it automatically groups the two (SEPERATE!) path together.
    It is "solved" if I check "merge only with selection" but that is not a real fix.

    https://community.adobe.com/t5/illustrator/unwanted-grouping/m-p/12309007#M286929 see this thread for more on this issue.

    On MacBook Air M1, newest update, using wacom tablet. It did not ever happen before.

    10 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Everyone,

    
    

    We have fixed this bug in release – v 26.0 which is available worldwide. Thanks for your patience on this.

    
    

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    
    

    Warm regards,

    Aishwarya 'G' Gadodia

    Illustrator Team

19. Lasso tool not selecting

    Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.

    10 votes

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?

    What is your exact OS details and version used?

    Can you record a short video demonstrating the issue?

    Please comment back, the team lack details on this issues and can’t really start investigations this.

20. "Horizontal Distribute" buttons broken in Illustrator 24.2.1

    Illustrator version 24.2.1 on Mac OS 10.14.6 When multiple objects in a row are selected and any of the Horizontal Distribute buttons are hit, the objects are stacked on top of each other instead of distributed out based on farthest left to right. It appears to be copying the function of Horizontal Align buttons.

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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