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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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95 results found

  1. Bug With Blend tool with check preview mode and text in CC 2018 on Mac and PC

    In Illustrator CC 2018, when you want to modify a shape gradient by passing it in step with check preview mode. The software crashes every time. I tested on PC and Mac with different windows and OS, and each time the software crashes.

    1 vote

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  2. Anchor Point Tool can create shape so huge, not enough memory to Undo

    I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."

    I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY]…

    1 vote

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  3. Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool

    Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.

    I am not using GPU as Illustrator can not find my Nvidia GT540M
    Windows 10
    8gb ram
    quad i7
    Asus N53sv

    3 votes

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  4. Scatter brush rotation orientation to line.

    When using a scatter brush with rotation set to the line (not page) the vertical orientation will randomly flip. For instance, when I'm using the scatter brush to create a bush with stems and leaves pointing up (natural orientation), after creating the line and applying the scatter brush sometimes the brush will apply pointing down.

    1 vote

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Also do try the steps provided by Herman.

    Thanks & Regards,
    Raghuveer Singh

  5. Brush edge dissapears. Can't see the shape of my brush. Randomly.

    Cannot see the outline of my brush. Randomly it dissapears. It would be great if I was into random looks to what I do. But I'm not.

    In fact, I'll hazard a guess that not many people paying close to £50/month are very into randomly varying results.

    1 vote

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .

    Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  6. Panel Options not displaying on click and hold

    In the panel selection for all the tools (natively on the left) as a click and hold on a tool (ie. The rectangle tool) it does not show any options to select anything else such as the ellipse tool. This issue exists on all of the tool buttons as well as trying to selecting font sizes, in the character panel. Another example is the transparency dropdown. The dropdown just doesn't show up when I click it.

    1 vote

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  7. Cannot uncheck rubber band option

    Bug where in the preferences panel the rubber band option for the pen tool will not uncheck.

    1 vote

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  8. Anchor Points Flat Instead of Sharp Points

    When I draw a point with the pen tool, sometimes it gives me a nice sharp point, and other times it flattens it like a bad military haircut. If I wanted it flat I'd select the Bevel Join. Instead it takes me several minutes of fiddling with the anchor point angles to get the points, often giving me a curve that I didn't want, and wasting valuable time. It seems to be even worse than usual since the latest update (22.0.0).

    1 vote

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  9. Illustrator CC/Windows- When selecting multiple type boxes and lines it randomly deselects the group.

    When trying to align un-grouped lines and text boxes, it will deselect before I am able to move anything. I've updated to the most current version available (21.0.2) and reset preferences and am still having the same issue.

    2 votes

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  10. Dell Canvas Pen Dysfunction

    I've had pretty consistent issues getting the Dell Canvas and Illustrator to play nice with each other, and it's gotten totally out of control with version 2018. Although some pen functionality has improved, there's one bizarre roadblock... there's a good 7 second delay when selecting objects with the selection tool (which can be cut short by moving the mouse). Using my finger directly on the touch screen works fine, but the pen is almost unusable for this reason.

    1 vote

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  11. Wacom tablet settings are completely overlooked at not applied. I have an Intuos 4 and the assigned buttons are not being recognizd.

    make sure the assigned buttons to a program for the wacom tablet interface work as assigned and not overlooked by the program.

    1 vote

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  12. Simple drawing of shapes, and moving them (HS)

    CC 2017.1.0 (21.1.0)
    Lauch Illustrator
    Click a new document
    Draw square, Draw another, try moving them, the cursor sticks, and then dragging get's confusing, and lag happens

    GPU disabled, from Bug Notice.

    TRYING TO WORK HERE

    1 vote

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  13. Illustrator crashes when using 0 (zero) as first "dash" and second "gap" in stroke menu (Dashed Line)

    5 votes

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  14. High Sierra drag/drop/copy/paste issues

    Drag/drop/copy/paste lags, doesn't work in Illustrator 21.1.0. Everything (click/drag/copy/copy/paste) is so slow that it doesn't appear to work. Even something as simple as Help/About fails.

    1 vote

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    Request to Contact Support  ·  1 comment  ·  Tools  ·  Admin →
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  15. Object drawing error

    When I click and drag to draw an object such as a rectangle or ellipse I get a wild error where Illustrator tries to draw all of the intermediary steps in between. I gives me an unknown error, and if you look in the layers palette you can see that it is actually drawing lots of objects rather than the one I'm intending to draw. I have attached a gif of what is happening.

    I've been having issues attaching files to this post. Here is a link to a gif of the issue. https://imgur.com/a/gd7ae

    0 votes

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