Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
92 results found
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Dell Canvas Pen Dysfunction
I've had pretty consistent issues getting the Dell Canvas and Illustrator to play nice with each other, and it's gotten totally out of control with version 2018. Although some pen functionality has improved, there's one bizarre roadblock... there's a good 7 second delay when selecting objects with the selection tool (which can be cut short by moving the mouse). Using my finger directly on the touch screen works fine, but the pen is almost unusable for this reason.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.
I am not using GPU as Illustrator can not find my Nvidia GT540M
Windows 10
8gb ram
quad i7
Asus N53sv3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Wacom tablet settings are completely overlooked at not applied. I have an Intuos 4 and the assigned buttons are not being recognizd.
make sure the assigned buttons to a program for the wacom tablet interface work as assigned and not overlooked by the program.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
9 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Simple drawing of shapes, and moving them (HS)
CC 2017.1.0 (21.1.0)
Lauch Illustrator
Click a new document
Draw square, Draw another, try moving them, the cursor sticks, and then dragging get's confusing, and lag happensGPU disabled, from Bug Notice.
TRYING TO WORK HERE
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator CC/Windows- When selecting multiple type boxes and lines it randomly deselects the group.
When trying to align un-grouped lines and text boxes, it will deselect before I am able to move anything. I've updated to the most current version available (21.0.2) and reset preferences and am still having the same issue.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Trackpad selection issue with High Sierra
When selecting objects or drawing with any of the tools, Illustrator is not recognizing the trackpad release, so objects remain selected and the only way to deselect them is to Command-tab out of the application. I was able to duplicate this problem on my laptop as well. Appears to be related to the trackpad because the same issue doesn't appear to happen when I use a standard mouse.
4 votes -
copying graphs from Excel
It stopped pasting copied graphs from excel. The message is 'The operation cannot complete becaues of an unknown error.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
no resize handles
My Selection tool does not show the resize handles anymore- this is making it nearly impossible to design easily- I have to measure and assign all aspects if it isnt sized right the first go. I have tried everything to fix it and I need it for school
16 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
High Sierra drag/drop/copy/paste issues
Drag/drop/copy/paste lags, doesn't work in Illustrator 21.1.0. Everything (click/drag/copy/copy/paste) is so slow that it doesn't appear to work. Even something as simple as Help/About fails.
2 votes -
5 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
grabbing tiny things
BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something
you cannot grab menus and move them because you made no place to grab so you have to close it just to move !
the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even…
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
Thanks & Regards,
Raghuveer Singh
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