396 results found

1. Illustrator not selecting color from CC color library

   I am using MacOS Mojave 10.14.15 and recently updated illustrator to 23.0.4.
   I've noticed that I unable to change my foreground/background color from selecting from my CC color library panel.

   3 votes

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2. Stroke/Fill Selection From Library

   1. Windows 10 Pro 10.0.17763 Build 17763
   2. I change the stroke color in appearance menu from library (created in Adobe Colours), which at first works, if I the for the same element or a different element in my graphic try to change the fill from the library, it will still change the stroke. Happens vise versa as well with fill first. Sometimes it resets if I do some other operation in between and I can suddenly change the other colour fill/stroke, but its irratic. But always depends on first action.
   3. Change fill from library (or stroke)
   4. Illustrator changes stroke (or fill depending on first action, so Illustrator seem to get stuck with the fill or stroke menu, whichever is used first)

   1. Windows 10 Pro 10.0.17763 Build 17763
   2. I change the stroke color in appearance menu from library (created in Adobe Colours), which at first works, if I the for the same element or a different element in my graphic try to change the fill from the library, it will still change the stroke. Happens vise versa as well with fill first. Sometimes it resets if I do some other operation in between and I can suddenly change the other colour fill/stroke, but its irratic. But always depends on first action.
   3. Change fill from library (or stroke)
   4. Illustrator changes stroke (or fill… more
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3. Generic Color Palate

   I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last 23 years and have never experienced anything like this.

   I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last… more

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4. Eye dropper not applying proper color/hex from Adobe Color Themes panel

   I'm using the latest Illustrator v23.03. When selecting colors from the Adobe Color Themes panel, it does not copy the correct color hex to the selected item in my document. In the attached file, which I've scaled up for easier viewing, the square tiles represent the proper color within the Adobe Color Themes panel, with each overlaying the incorrect color Illustrator is copying over when selected. As you can see, there is a major discrepancy. This does not happen with all themes...some copy over perfectly, but many (in my case) do not. I've tried adjusting color profiles to see if it would resolve issues with those that do not copy accurately, but the problem persists. For reference, the theme these colors are pulled from is called "Limekiln", https://color.adobe.com/Limekiln-color-theme-1580769

   I'm using the latest Illustrator v23.03. When selecting colors from the Adobe Color Themes panel, it does not copy the correct color hex to the selected item in my document. In the attached file, which I've scaled up for easier viewing, the square tiles represent the proper color within the Adobe Color Themes panel, with each overlaying the incorrect color Illustrator is copying over when selected. As you can see, there is a major discrepancy. This does not happen with all themes...some copy over perfectly, but many (in my case) do not. I've tried adjusting color profiles to see if… more

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5. Recolor not working on items within a clipping mask

   Items inside of clipping masks do not get recolored like they used to using the Recolor tool. You have to directly select them now and manually recolor.

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6. Illustrator is changing around my CMYK values in saved swatches

   Illustrator is changing around my CMYK values in saved swatches... For example. I punch in the CMYK values for PMS 427... and hit save... Then when I bring up the file it is completely different values

   4 votes

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7. Artboard color and palletes not showing correctly onscreen

   Each time my CC updates my swatches and artboard color is off. Adobe techs went in remotely and fixed it once. My CMYK Red looks like Magenta on screen. Reg Black looks Navy blue. PLEASE FIX THIS!!

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8. CC Library Colours automatically adding themselves to Swatches when used

   Hey there,

   My team and I have recently noticed an error occurring when using the CC Colour Library.

   When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."

   What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't occur?

   I am using a Microsoft Surface on Windows 10 Pro version 1803 and the latest Adobe CC while my colleague is using a Dell Inspiron 5379, with Windows 10 Pro version 1803 as well as the latest Adobe CC.

   This error has just started occurring and we have not changed anything about our computers....

   We expect to be able to select a colour in the Library and not have this error occur.

   Please see video recording for your perusal.

   Cheers

   Hey there,

   My team and I have recently noticed an error occurring when using the CC Colour Library.

   When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."

   What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't… more

   3 votes

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9. Global colours don't seem to be preserved in freeform gradients

   I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the freeform gradients. In fact despite going through and linking all the points to specific global swatches, once I save the file, close it and reopen it again, or copy the elements into another file, the freeform gradients seem to completely forget the global swatches. As you can imagine this is very frustrating and currently doubling my workload!

   Any help would be greatly appreciated.

   Thank you!

   Version of Illustrator is 23.0.3
   Operating system is macOS Sierra Version 10.12.5

   I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the… more

   4 votes

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10. Bug: Stroke color with 0pt width causes a switch to "outline" view.

    When I have a path with a stroke of 0pt and I try to apply color, it will switch to "outline" view and won't allow me to go back to "GPU Preview", tell me something like "Can't render preview".
    The only way to bypass the bug, is to save the file, close Illustrator, open it again and voila everything works.

    Unfortunatelly, I can't reproduce the bug right now.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Apply a stroke color to a 0 pt stroke should increase the stroke to 1 pt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Color Undo not working

    1. Select an object
    2. Move object
    3. Paste Hex code into color panel, hit enter
    4. Paste Hex code into color panel, hit enter
    5. Paste Hex code into color panel, hit enter
    6. press 'cmd+z' (undo) The color changes are skipped undo jumps to 1. (Undo: Move object)

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    12 votes

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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to be fixed in Ai Beta 29.4.0.37

    Please try this build and comment if it does or doesn’t solved for you.

12. shape builder color swatch picker preview not syncing with swatches

    when in the shapebuilder tool and swatches is selected it does not show the correct color in the preview window

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13. can not operate the slider of the gradation panel

    I use google translation

    1. Max OS Mojave 10.14.4, Illustrator CC 2019 23.0.2
    2. Select a gradient from the tool panel
    3. I want to operate the gradation slider
    4. I have a problem with the graphic panel and I can not click the slider. The bug disappears when dragging out of the panel group by dragging the gradient panel, but returning it to the panel group and selecting the gradient again from the tool panel causes the problem again.

    The same phenomenon as the attached image occurs. The opacity and position boxes overlap the gradient box, and the gradient slider can not be selected.

    I use google translation

    1. Max OS Mojave 10.14.4, Illustrator CC 2019 23.0.2
    2. Select a gradient from the tool panel
    3. I want to operate the gradation slider
    4. I have a problem with the graphic panel and I can not click the slider. The bug disappears when dragging out of the panel group by dragging the gradient panel, but returning it to the panel group and selecting the gradient again from the tool panel causes the problem again.

    The same phenomenon as the attached image occurs. The opacity and position boxes overlap the gradient box, and the gradient slider can not be… more

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    2 votes

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14. Color panel problem.

    Mac OS 10.14.3
    Illustrator CC V23.0.2

    The panel display default is the spectrum, even when I specifically select CMYK (or RGB for that matter) unless "Show Options" is selected. Color values should be the default. Can this be fixed?

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Color change Problems

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a VERY serious problem, because all of the colors on my artboard have switched to these duller colors, so I have to update them to the original. Not sure why this is happening, but it needs to be fixed.

    Also, is there a way you can make a global gradient change an option that you have to choose to do, because it's changing gradients that I don't want changed. Both of these problems are VERY FRUSTRATING and waste my time.

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a… more

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Color Gray printing as brown when saving from Illustrator CC v23.0.2 to CS4

    MacOS Mojave v10.14.4 & Illustrator CC v23.0.2
    When saving a file from Illustrator CC v23.0.2 to CS4 the gray colors print as brown but if I save the file as the current Illustrator CC v23.0.2 it prints as gray as it should. It is a CMYK document with only K values. Discovered this from printing an older document created 08/2019 then printing the new document. The old document was also saved from the version at that date to CS4 but the new document saving to CS4 printed as brown not gray.

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Stop automatically changing RGB files to grayscale when working with colors

    Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. CMYK Colors change by themselves randomly

    Watch as I simply keep trying to specify a color in a CMYK document. Simply changing the hex code, then deselecting the element, then double click the fill box to open the color, and sometimes it stays, sometimes it changes. I change it, it changes again. I need this to work 100% I can't have colors randomly changing on me after I specify them. I can also trace similar color problems back since v6 or so - had many color inconsistencies between illustrator versions, this constant color shift battle has to be fixed

    Mac 10.13.6
    Illustrator CC 23.0.2

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    7 votes

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19. saving colors to adobe is disabled please contact your IT administrator

    Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379

    This has happened numerous times over the past few months.

    I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:

    "saving colors to adobe is disabled please contact your IT administrator"

    I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.

    Hope that helps - looking forward to a fix.

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Swatches off screen

    Since the latest update, if I click the swatches icon in the top left menu, the panel appears but cuts off 2-3 colors on the left side offscreen. Please fix!

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.