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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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387 results found

  1. My colors keep getting dull randomly without changing settings

    This has happened repeatedly on different documents. When I select a color, I find that when I look back at the file (without closing the file) in 15-20 minutes, the colors become dull. My settings are in RGB.

    1 vote

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  2. tool history

    A file I created only three months ago in an older version of Illustrator (project still ongoing) no longer shows the gradations I spent DAYS creating. When I finally found where to get online Adobe support (that is not right), the tech had me download an older version of Illustrator as the solution. That does not seem like a solution. How do I keep these gradations in the new version? Why did they disappear? I have been a dedicated, daily user of Illustrator since 1990. I have more and more problems every year/upgrade. I used to always give your products/company…

    1 vote

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  3. Blue is now purple

    When selecting a vibrant blue with the color-picker it shows it correctly and when it is applied it looks purple. (the color's HEX is correct though)

    This also happens when I drag&drop an image that has vibrant blue colors in it.

    Any ideas why this is happening?

    6 votes

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  4. Color shift when distilling .ai files

    Colors in distilled files switch from CMYK to RGB since software update on March 14, 2020. This is very disruptive to my work flow.

    Big Sur 11.2.3 using AI 2021

    1 vote

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  5. Eye Dropper picks up the wrong values when sampling a filled clipping mask

    I am using Mac OS 10.15.7 and am able to consistently reproduce this bug in both AI CC 2021 but as far back as AI CS5 running in Mac OS 10.6.8

    When a fill is applied to a clipping mask, the eye dropper will pick up incorrect CMYK/RGB values. This is especially problematic when a pure black is replaced by a 4 color process build in the printing industry.

    I would expect to eye drop the exact values applied to the object I've clicked on.

    2 votes

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  6. Mudança no perfil de cores toda vez que o illustrator é aberto ou muda de janela

    Meu illustrator está apresentando constantes bugs no perfil de cores. Toda vez que alterno as janelas de trabalho, ou abro algum arquivo novo, ou inicio ele do zero ele muda a configuração de gerenciamento de cores para uma opção "emular adobe illustrator 6.0" já tentei salvar as configurações de gerenciamento, já tentei utilizar o Bridge pra sincronizar as cores entre os apps e nada funciona.

    Poderiam me ajudar com isso?

    1 vote

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  7. Color discripancy between "View on CPU" and "View on GPU" on a Mac with M1 chip

    I'm now running AI on a macbook pro with M1 chip.
    I noticed that when I switching "View on CPU" to "GPU", all colors became whiter and inaccurate (images inserted in AI became much whiter than the objects created and colored in AI).
    I've checked my older Macbook pro with intel CPU and AMD graphic card, the colors keep the same and accurate when I switch from CPU to GPU.

    15 votes

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  8. 2 votes

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  9. zoom

    When I'm 300% zoom it looks normal and works as it supposed to but when I go to 400% or more I get this weird blue that covers my image

    1 vote

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  10. command + ~ key

    Sometimes command+ ~ key does not work, which is the function for moving pattern swatch only within an object. Some of my colleagues are experiencing it, also.

    1 vote

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  11. dxfデータに含まれる特色がIllustrator2021に関して、保持がされずCMYK化されてしまう

    Illustrator2020までは問題なくdxfデータの特色は保持されていました。2021でも修正をお願いいたします。

    1 vote

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  12. recolour artwork > color library > pantone ...

    You can no longer recolour your artwork to find the nearest matching pantone colour.

    2 votes

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  13. Eyedropper making everything white

    When I select a shape and try to use the eyedropper tool to make it the same color as another shape it turns white. All of my layers are unlocked and visible so I am not sure what it going on.

    4 votes

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  14. Pattern Fills Disappear

    When re-opening files, a lot of my pattern fills get dropped, and refill the object with a transparent/recolored pattern. I've had this issue for a while - across multiple computers within our company. (We are all using the same software and version on Illustrator.) I've attached a photo example below.

    1 vote

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  15. Illustrator automatically changing colors

    When you place image (RGB) into Illustrator it would preserve the color profile. Now it changes it automatically and this seems to be a common problem if you search the internet. Fix it as it makes this program far less useful.

    3 votes

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  16. Pantone Connect

    Hi there,

    When trying to load the Pantone Connect Extension I see a black window instead of the swatches and other features of the extension. The only message I see is a purple link that says “reload plugin” which has no effect when I click on it. This was the case for the 2020 version when I tried it today, so I updated all my apps, thinking this might help. However, the same error occurs with the 2021 versions of Photoshop, Illustrator and Indesign. When I last used the extension in summer last year, it worked great… has there been…

    2 votes

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  17. Conta Gotas

    Good Afternoon
    My Illustrator Dropper tool has not been working for a many days to capture colors from images inserted in the work.

    Is this a problem of atualization? Please help me.

    1 vote

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  18. Swatches Turn to Spot Colours When You Add to CC Libraries.

    Swatches turn to spot colours when you add them to CC Libraries. It would be preferred to change that to process colours as default. Please!

    1 vote

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  19. Apply gradient across stroke

    I have applied a gradient to my brush tool. I want to change the stroke so that the gradient is across the stroke. I click on that option, but the appearance of my stroke does not change.

    2 votes

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  20. Fill option not opening

    I have a new matchbook pro (2019) and since I have Installed adobe illustrator my fill option is not opening

    1 vote

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