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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Applied gradient disappears

    I use the same gradient for several objects in a illustration. When closing and opening the document, one of the objects the gradient disappears and is filled black. The preview looks fine.

    I already found the problem. It happens with compound paths with a single anker point is inclosed.

    AI 23.1.1
    MacOs 10.13.6

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  2. Colors in vector art cannot be changed unless all old swatches are deleted first

    If I want to change certain colors in a vector illustration, I cannot just go into edit colors > recolor artwork and change them. I must first delete the original swatches and then change the colors or else the colors will revert back to their original values. I think that old swatches should be unlinked from artwork if they are changed.

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  3. Applying 'line' freeform gradient crashes Illustrator

    Trying to change any freeform gradient's 'Draw' setting from 'Points' to 'Lines' results in an immediate crash, no matter what shape it's being applied to.

    I have uninstalled/reinstalled Illustrator multiple times, and completely reset all user configuration settings, and this behavior remains unchanged.

    Illustrator version: 23.0.6
    OS: macOS Mojave, version 10.14.6

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  4. disappearing swatch palette

    i create custom names for swatches i.e. myCoolSwatch. then create gradient swatches. all swatches disappear but a few random and a pattern. if i try to create new swatch with artwork, default name is myCoolSwatch copy. Its as if they are hiding.

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  5. Transparency / Swatches

    Quando a janela de Transparency está sobre a janela de Swatches e eu clico, se estiver sobre uma cor, um único click é como se fossem dois. Acaba trocando a cor do objeto que estiver selecionado.

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  6. Cannot process the 3D effect

    I've been getting an error message (see attached file), followed by a complete lockup. The thing is, the object only has 2 colors.

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  7. swatches are not saving

    My swatches are not saving to my library after closing the program and have to remake them. My brushes are doing the same thing. They are also not there when I open a new document during the same session that I have made/saved the new swatch or brush. I looked to update my program but it appears to be up to date.

    I have adobe illustrator cc 2019

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  8. Artboard color and palletes not showing correctly onscreen

    Each time my CC updates my swatches and artboard color is off. Adobe techs went in remotely and fixed it once. My CMYK Red looks like Magenta on screen. Reg Black looks Navy blue. PLEASE FIX THIS!!

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  9. Bug: Stroke color with 0pt width causes a switch to "outline" view.

    When I have a path with a stroke of 0pt and I try to apply color, it will switch to "outline" view and won't allow me to go back to "GPU Preview", tell me something like "Can't render preview".
    The only way to bypass the bug, is to save the file, close Illustrator, open it again and voila everything works.

    Unfortunatelly, I can't reproduce the bug right now.

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    Apply a stroke color to a 0 pt stroke should increase the stroke to 1 pt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  10. old versions of files are opening with gradients as solid black

    On newest version of AI, old files are opening with gradients as solid black

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  11. shape builder color swatch picker preview not syncing with swatches

    when in the shapebuilder tool and swatches is selected it does not show the correct color in the preview window

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  12. Color panel problem.

    Mac OS 10.14.3
    Illustrator CC V23.0.2

    The panel display default is the spectrum, even when I specifically select CMYK (or RGB for that matter) unless "Show Options" is selected. Color values should be the default. Can this be fixed?

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  13. Color Gray printing as brown when saving from Illustrator CC v23.0.2 to CS4

    MacOS Mojave v10.14.4 & Illustrator CC v23.0.2
    When saving a file from Illustrator CC v23.0.2 to CS4 the gray colors print as brown but if I save the file as the current Illustrator CC v23.0.2 it prints as gray as it should. It is a CMYK document with only K values. Discovered this from printing an older document created 08/2019 then printing the new document. The old document was also saved from the version at that date to CS4 but the new document saving to CS4 printed as brown not gray.

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  14. Stop automatically changing RGB files to grayscale when working with colors

    Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.

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  15. Swatches off screen

    Since the latest update, if I click the swatches icon in the top left menu, the panel appears but cuts off 2-3 colors on the left side offscreen. Please fix!

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  16. 1 vote

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  17. Gradient stroke with spot colors separations error

    Using spot colors in a gradient stroke has problems on a close path. When viewing separations, white gaps appear between some spot colors.

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  18. gradient locks to a color stop in the color tab. If I want to use a solid fill on the color tab it only allows me to change the color stop.

    gradient locks to a color stop in the color tab. If I want to use a solid fill, on the color tab it only allows me to change the color stop. I cannot do anything to escape out of the gradient stop. I have to remove the gradient first then choose a color. Older versions allowed me to just click on the color fill box and I can toggle between gradient stop and object fill.

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  19. linear gradients switching to radial gradients unexpectedly

    Illustrator CC 2019 (both Mac and Win platforms) I teach at the college level. Numerous students have reported that they will create a linear gradient on a shape. When they continue editing other areas and return to that shape, the gradient has changed to radial. The linear gradient shape was not selected and they were not editing a gradient swatch. I cannot replicate this error. Any thoughts?

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  20. Automatically Overprint ON in Gradient

    We have disabled Overprint in Gradient stroke for the particular eps. But once we save the eps file and again open the same eps in illustrator, automatically overprint enabled.

    Due to this we have received quality issue in Printer. So please let me know how to disable overprint for Gradient Stroke.

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