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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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368 results found

  1. artwork saved in illustrator cc 2020 (version 24.0.1, windows 10) lost most of the artwork when re-opened

    artwork in multiple artboards saved under illustrator cc 2020 (version 24.0.1, windows 10 pro, 10.0.18362) lost most of the artwork when re-opened.

    1 vote

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  2. Save as PDF in CC2020 cannot open with CC2014

    I noticed if I was to save a PDF file in CC2020, a customer using CC2014 is unable to open it. I compared the PDF files to see how it is different.

    If a PDF was saved using CC2014 it generates the colors like this:

    [ /Separation /ATHLETIC#20GOLD /DeviceCMYK << /C0 [ 0.000000 0.000000 0.000000 0.000000 ]

    But If a PDF was saved using CC2020 it generates the colors like this:
    [/Separation/ATHLETIC#20GOLD/DeviceCMYK<</C0[0.0 0.0 0.0 0.0]

    Due to this settle difference, can this be the reason why the file is unable to open in CC2014?

    1 vote

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  3. Complicated Swatches not adding to palette

    Working in Mojave 10.14.6 on a iMac 2017, 3.5Hz

    I needed to alter a swatch I had made using vector artwork I have drawn, the swatch was created in Illustrator 2017, and though complex, had no issues being added to the swatch palette, or used. I had edited it a few times to get the elements into the right place and adding it back to the Swatch palette.
    I tried editing in Illustrator 2020, which we have been running across our Macs fo the last few days, and it will not add back in. I can drag it out, but…

    1 vote

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  4. Spot Colors are not recognised.

    When enough items are placed with the same spot color, Illustrator no longer recognizes other shapes with the same color

    1 vote

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  5. Gradient panel causes bugs

    The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other…

    1 vote

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
    2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still…

  6. Unable to Merge swatches, screen freezes

    In latest version of Illustrator 2020, I am running the script that brings Swatch Conflict Dialog, which is ok but it does not allow me to merge swatches. I cannot select or change radio button selection. I have attached the screenshot of the dialog.

    1 vote

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  7. Applied gradient disappears

    I use the same gradient for several objects in a illustration. When closing and opening the document, one of the objects the gradient disappears and is filled black. The preview looks fine.

    I already found the problem. It happens with compound paths with a single anker point is inclosed.

    AI 23.1.1
    MacOs 10.13.6

    1 vote

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  8. Colors in vector art cannot be changed unless all old swatches are deleted first

    If I want to change certain colors in a vector illustration, I cannot just go into edit colors > recolor artwork and change them. I must first delete the original swatches and then change the colors or else the colors will revert back to their original values. I think that old swatches should be unlinked from artwork if they are changed.

    1 vote

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  9. Applying 'line' freeform gradient crashes Illustrator

    Trying to change any freeform gradient's 'Draw' setting from 'Points' to 'Lines' results in an immediate crash, no matter what shape it's being applied to.

    I have uninstalled/reinstalled Illustrator multiple times, and completely reset all user configuration settings, and this behavior remains unchanged.

    Illustrator version: 23.0.6
    OS: macOS Mojave, version 10.14.6

    1 vote

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  10. disappearing swatch palette

    i create custom names for swatches i.e. myCoolSwatch. then create gradient swatches. all swatches disappear but a few random and a pattern. if i try to create new swatch with artwork, default name is myCoolSwatch copy. Its as if they are hiding.

    1 vote

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  11. Transparency / Swatches

    Quando a janela de Transparency está sobre a janela de Swatches e eu clico, se estiver sobre uma cor, um único click é como se fossem dois. Acaba trocando a cor do objeto que estiver selecionado.

    1 vote

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  12. CMYK and RGB color mixing options are grayed out and unavailable to choose

    CMYK and RGB color mixing options are grayed out and unavailable to choose

    1 vote

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  13. Cannot process the 3D effect

    I've been getting an error message (see attached file), followed by a complete lockup. The thing is, the object only has 2 colors.

    1 vote

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  14. swatches are not saving

    My swatches are not saving to my library after closing the program and have to remake them. My brushes are doing the same thing. They are also not there when I open a new document during the same session that I have made/saved the new swatch or brush. I looked to update my program but it appears to be up to date.

    I have adobe illustrator cc 2019

    1 vote

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  15. Artboard color and palletes not showing correctly onscreen

    Each time my CC updates my swatches and artboard color is off. Adobe techs went in remotely and fixed it once. My CMYK Red looks like Magenta on screen. Reg Black looks Navy blue. PLEASE FIX THIS!!

    1 vote

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  16. Bug: Stroke color with 0pt width causes a switch to "outline" view.

    When I have a path with a stroke of 0pt and I try to apply color, it will switch to "outline" view and won't allow me to go back to "GPU Preview", tell me something like "Can't render preview".
    The only way to bypass the bug, is to save the file, close Illustrator, open it again and voila everything works.

    Unfortunatelly, I can't reproduce the bug right now.

    1 vote

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    Apply a stroke color to a 0 pt stroke should increase the stroke to 1 pt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. old versions of files are opening with gradients as solid black

    On newest version of AI, old files are opening with gradients as solid black

    1 vote

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  18. shape builder color swatch picker preview not syncing with swatches

    when in the shapebuilder tool and swatches is selected it does not show the correct color in the preview window

    1 vote

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  19. Color panel problem.

    Mac OS 10.14.3
    Illustrator CC V23.0.2

    The panel display default is the spectrum, even when I specifically select CMYK (or RGB for that matter) unless "Show Options" is selected. Color values should be the default. Can this be fixed?

    1 vote

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  20. Color Gray printing as brown when saving from Illustrator CC v23.0.2 to CS4

    MacOS Mojave v10.14.4 & Illustrator CC v23.0.2
    When saving a file from Illustrator CC v23.0.2 to CS4 the gray colors print as brown but if I save the file as the current Illustrator CC v23.0.2 it prints as gray as it should. It is a CMYK document with only K values. Discovered this from printing an older document created 08/2019 then printing the new document. The old document was also saved from the version at that date to CS4 but the new document saving to CS4 printed as brown not gray.

    1 vote

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