Skip to content

Illustrator (Desktop) Bugs

← Adobe Illustrator

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1117 results found

  1. Double save

    I don't know why when I reopen a .ai file to keep working on it and save it, it saves it as a new document instead of updating the file I opened.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. AI 24.0.1 image embed

    I'm using Illustrator 24.0.1 on Mac. When saving Illustrator file even with Include Linked Files box checked, linked files are automatically embedded.

    Please fix as this is a big issue especially with replacing updated images. Instead of updating automatically, each file has to be replaced again.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. text wrap image link

    AI 23.0.3 (64-bit) on Windows 10

    Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
    The image has been masked to a shape then text wrap on this new shape.

    Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Artboard Export Improperly Imports in other DV Apps

    When using the Artboard Export (Control Alt E), I noticed that importing those files (in my case, JPEGs) into After Effects and Premiere results in all the files being the last output image of the batch. It doesn't matter if they are imported one at a time or in a group, through Media Browsers, Drag and Drop, or an Import Dialogue box. The files visibly appear correct on the computer when previewed.

    This is experienced when importing into Adobe After Effects and Adobe Premiere (2019 and 2020). This behavior is not present in Photoshop or even Adobe Acrobat upon import.

    …

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Illustrator v 24 asset export bug with sizing incorrectly

    asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1. Kindly provide the test file via File→Package which you are trying to export in illustrator

    2. Size at which it was exported

    3. Any Specific format which was used to export viz. PNG,JPEG

    4. Any Anti-aliasing option used during export

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  6. Export for screens > SVG Exports only some of the artboards.

    MacOS Mojave 10.14.6
    Illustrator 24.0

    When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.

    Is there any workaround for this bug?

    UPDATE: It exports all the artboards but it takes a long long time. Is it normal?

    Thanks

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Is this Issue still happening on your machine?
    2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  7. Ai 2020 Crashes when trying to place a file from a Zip directory

    When trying to place an asset that is inside a Zip directory, Ai 2020 will crash and require a restart. This is on a Windows system with the latest illustrator 2020

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. Can't export image

    If i want to export an image legacy the application said that it can't find the file

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. long time to package

    anyone else experiencing this? even small files with few psds in them. just started happening this week with the 2020 update..

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. wasatch soft rip

    wasatch softrip has hot folders. save a PDF in the folder, and it processes the print. Illustrator 2019, worked fine. Save to folder, keep document open. Illustrator 2020 keeps the file LOCKED. Program has to be QUIT in order for the lock to be released.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. Illustrator 24 does not memorize the artboards when saving as a PDF page

    Hi, now I am facing an unpleasant problem.
    After upgrading to the latest version of Illustrator (24), Illustrator stopped remembering the last selected artboard. I have to select it every time I save it to PDF. Quite annoying error. Has any of you met this before?
    The next mistake is, if the PDF already exists, it will not notify you that it is already and overwrite it directly.

    More here: https://youtu.be/Yx8Dsw2-1Ho

    Ales

    PS: I also informed about it here: https://community.adobe.com/t5/illustrator/illustrator-24-does-not-memorize-the-artboards-when-saving-as-a-pdf-page/td-p/10751205

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. SVGs: Objects with dashed lines are split up

    Hello,

    I create an object (rectangle) in the AI with a dashed line (8px / 8px). Contour 2px and grey filling.
    If I save this object as *.svg and then open the saved SVG again, the path of the rectangle is fragmented.
    This denomination always occurs just before the corners. In other words, a rectangle is divided into 4 paths and becomes a group...

    Version: AI 23.1
    Windows 10 Enterprise
    Intel Core i7-6820IQ 2.70 Ghz
    16 GB RAM

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Sorry for a late answer. Basically it happens because of 'Align dashes to corners' option that is turned on for the object in Stroke panel. When it's on, Illustrator internally treats this stoke exactly like you have in the SVG — a group of normal dashed lines with recalculated gaps and dashes, and custom inserts where it's required.

    SVG just can't handles this, so to preserve the look it applies this treatment, converting it from the 'live' to 'expanded'.

    Try to disable the option and comment back if it helps.

  13. export resolution png incorrect

    In Adobe Illustrator version 2020 the export png is broken. When selecting export in 300 PPI the result is a 1250 PPI image.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. Gradient expand in to separate colors when i'm trying to export files in EPS 10 in illustrator 23.1.1 version

    macOS Mojave,
    Processor: 2.3 GHz Intel Core i7
    Memory: 16 GM 1600 MHz
    Graphics: Intel HD Graphics 4000 1536 MB

    when i'm trying to export files in EPS 10 in illustrator 23.1.1 version all the objects filled with gradients are automatically expand in to separate colours and just because this EPS file size are increases.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. File > Place svg: altered shapes

    In Illustrator v24.0, File>Place of some svg images distorts the shapes. It works OK if I open the svg file directly in Illustrator v24.0, select the layer and paste it on my artboard (in another open file). It also works OK if I do File>Place in Illustrator v23.1.1.

    The "attach a file" option here won't let me attach an svg (why not?) so I've attached an AI file instead. Hopefully if you export it to svg you can see the problems when importing that svg via File > Place. Some of the problem are: the "m" shape is missing a…

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. Open/Import svg into illustrator

    The line weights of imported svg files into Illustrator 24 come in heavier than the same svg imported into Illustrator 23.

    One example: Line weight of drawing in Ill 23 is .529 pt. Same file opened in Ill 24 is 1.5 pt.

    Windows 10

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Exporting SVG: font name doesn't match system name of font - SVG text doesn't look as aspected

    Hi,

    this is a real issue ... :

    https://graphicdesign.stackexchange.com/questions/27238/preserving-font-type-in-illustrator-svg-file

    imho important to solve.

    thx

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. PDF options do not work

    --> This is a serious bug!
    Illustrator 2020 save as PDF does not show other options than "General" even though different tabs are selected

    Nvidia 980 / mac pro 2010

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. Importing: An unknown error has occurred.

    Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.

    1. I am on Mac OS10.14.6 and AI 24.0
    2. File import, select file, checking import options, selecting which page/artboard and the place.
    3. It should place the art but
    4. instead deadlocks you from importing any files of any type after that without a hard reboot.
    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
    ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  20. Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)

    Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi Deborah,
    We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
    The older release should also be warning users that the file was created in a new version and will have some data loss.

    Best regards,
    Ashutosh

1 2 … 46 48 50 … 55 56
  • Don't see your idea?

Illustrator (Desktop) Bugs

Categories

Feedback and Knowledge Base

(thinking…)