36 results found

1. Illustrator could only partially read this file

   When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

   The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

   It works fine in 23.1. and I have had to revert to using that.

   I have lost a day's work as I kept saving my work in 24.0.1 at regular intervals but the following day none could be read back in and I had to revert to the previous day's backup which was saved in 23.1

   The first file attached (y191125-1042 EAW 95) is one which loads OK into 24.0.1 and the second (x191130-2214 EAW 95) is the result when the first file is saved in 24.0.1 and which will not load back in.

   Note the files are not attached as I don't want them to be public. I will provide them on request.

   When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

   The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

   It works fine in 23.1. and I have had to revert to using that.

   I have lost a… more

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   21 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi Paul,

   We would need these files to reproduce this issue. Can you please share the same on my mail ID: anish@adobe.com

   Thanks
   Anish

2. Illustrator v 24 asset export bug with sizing incorrectly

   asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

   1. Kindly provide the test file via File→Package which you are trying to export in illustrator

   2. Size at which it was exported

   3. Any Specific format which was used to export viz. PNG,JPEG

   4. Any Anti-aliasing option used during export

   Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

3. Export for screens > SVG Exports only some of the artboards.

   MacOS Mojave 10.14.6
   Illustrator 24.0

   When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.

   Is there any workaround for this bug?

   UPDATE: It exports all the artboards but it takes a long long time. Is it normal?

   Thanks

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Sorry for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue.
   Please help us in isolating it further. We would need you to check
   1) Is this Issue still happening on your machine?
   2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

4. Importing: An unknown error has occurred.

   Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.

   1. I am on Mac OS10.14.6 and AI 24.0
   2. File import, select file, checking import options, selecting which page/artboard and the place.
   3. It should place the art but
   4. instead deadlocks you from importing any files of any type after that without a hard reboot.
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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Apologies for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue in house.
   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   If yes, then please let me know the following:
   1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
   ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

5. AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"

   Just updated to V.24.
   There is a critical bug while saving on an external hard drive or a network storage. The saving process ends with a generic error and the file just DISAPPEAR from the server.

   I'm on MacOS 10.14.6

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   79 votes

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   157 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom Adobe PDF presets then follow below steps
   1. Go to Edit > Adobe PDF Presets
   2. Check PDF compatibility of PDF presets that are not default
   3. Make a note of presets that use PDF compatibility version 1.3
   4. Quit Illustrator
   5. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   6. Move the presets identified in step 3 out of this folder
   7. Launch Illustrator and check if you can save the document

   3)Please share your preset folder in a Zip File
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings

   4)Please try the below mentioned workaround and let us know if that helps:

   Steps:
   i)Launch Illustrator
   ii)Open preference by pressing “Cmd+K”
   iii)Go to “File Handling & Clipboard”
   iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
   v)Click ok
   vi)Try to save file and let us know if that helps
   If it is still reproducible
   i)Open preference by pressing “Cmd+K”
   ii)Go to “File Handling & Clipboard”
   uncheck “Save in background”
   iii)Click ok
   iv)Try to save file and let us know if that helps

   Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom… more

6. Illustrator 2020にて配置読み込みオプションのトリミングが機能しない

   配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。

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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Apologies for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue in house.
   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   If yes, then please let me know the following:
   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

7. empty progress dialog

   BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

   Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

   Mac Powerbook touchbar
   MacOS Mojave 10.14.3
   Illustrator 23.0.2

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   7 votes

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

   Is this happening on win 7 only?

   Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

   Have you encountered this issue with the latest Illustrator build?

   Thanks
   Anish Kumar

8. SVG export : XML code anomaly

   Hi there,

   (my specs don't matter for this issue)

   I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
   So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

   I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan thanks to some code lines. I spare you that part.

   Now my problem :

   I have compared the d-commands of a pathsvg and the ones of its twin from globalsvg and I'm noticing an offset between some Absolute-Coordinates. All the coordinates that bother me are related to the same value : y coordinate of the Transform-translate parameter.

   Besides, you will certainly agree that this transform-translate should not even exist in the first place. Ai just decided to create paths far outside the viewbox to then translate those to their supposed original places. It works for -x axis but not for -y axis and it could really be bothering at some point.

   I think it's an unnecessary waste of characters in the XML source-code.

   My regards to whoever answer my problem. :)
   Thomas

   Hi there,

   (my specs don't matter for this issue)

   I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
   So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

   I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan… more

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Unable to save Illustrator file as SVG using artboards

   We use Illustrator to draw lots of icons.
   If we place each icon on an artboard and try to save each artboard to a file by selecting Save as > SVG > Use artboards > All, we expect multiple icons to be saved to multiple SVG files.

   We actually get multiple SVG files, but each SVG contains all layer names from the original file and one SVG icon.

   It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.

   2 votes

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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Nils, please try export svg through File > Export > Export As > SVG and let us know the result

10. SVG Export Distortion

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe Stock images, including simple icons, have extra points and require extensive cleaning to achieve a clean SVG export. I would recommend that Adobe stock set requirements for submitted artwork to have clean export SVG feature which is preferred for responsive web development.

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe… more

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    4 votes

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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Increasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.

11. JPG Import bug CC 2019

    macOS 10.13.6
    Ai 23.0

    Try to open or place a .jpg or .jpeg file
    -> Error-Message "File could not be read because there was an error"

    Does work with other images. I attached the original image.

    (After running the image through imageOptim the import works)

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    2 votes

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Jan,

    Thanks for logging the issue.

    Is it possible to share the source JPEG file with the AI team at:
    sharewithaiATTHERATEadobeDOTcom

    If possible please also do share the steps that how you created the JPEG file.

    With Best Regards,
    Illustrator Team

12. Illustrator CC 2019 freezes when trying to save.

    Illustrator freezes while trying to save, both locally or on a network drive.

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    I would like to know if your issue is resolved ? If not please help us by answering few questions-

    Hardware you were working?
    Is this very frequent?
    Your operating system?
    Are you connected to a VPN?

    Please revert us back with the above information,it may help us to reproduce the issue in house.

13. the letter "i" is sometimes not exported to SVG

    the letter "i" is sometimes not exported to SVG..
    For example: i tried to export the following paragraph to SVG:
    "Synchronization job is designed to perform file transfer between multiple agents back and forth, or perform one-way file transfer. Files in the shares can be modified, new file added and some deleted, and these changes synced to other agents in real time."

    the word "file" always gets exported as "fle"

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Devanagari scripts

    The use of devanagari scripts in most Creative Suite is really laborious. It took me a long time before finding the way to have a correct display of simple copy/paste from Word or any other source of hindi or sanskrit texts by adjusting, in TWO différents dialog boxes the appropriate settings. I finally found the way to do it but, as I wanted to use a composition in a webpage, I exported my composition as SVG, and the result was just terrible: no word was correctly spelled and I had to retype all of them in Dreamweaver (which has a ton of bugs, but poses no problem with devanagari script!).

    So, please make this feature work!

    Thanking you in advance,
    Regards
    Pascal Garin

    The use of devanagari scripts in most Creative Suite is really laborious. It took me a long time before finding the way to have a correct display of simple copy/paste from Word or any other source of hindi or sanskrit texts by adjusting, in TWO différents dialog boxes the appropriate settings. I finally found the way to do it but, as I wanted to use a composition in a webpage, I exported my composition as SVG, and the result was just terrible: no word was correctly spelled and I had to retype all of them in Dreamweaver (which has a… more

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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please post the .ai file and exported SVG file

    -Rama
    Illustrator Team

15. PDF gets saved and viewed as 'This is an Adobe Illustrator file that was saved without PDF content'

    As of this morning my PDF files are saving very odd. I have been saving them the same way for YEARS. As of this morning they are saving this (see attached). HELP? This is how I save files for our website to show available homes for a community. Obviuosly this is not showing the flyer sheet it was saved as from. I save as PDF, have a preset created that I select & save. Usually it's my flyer - today it this. From every file I try it from. ?????

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    34 votes

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    51 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you get a PDF exported that gets viewed as 'This is an Adobe Illustrator file that was saved without PDF content' stamped messages, please send these to sharewithai@adobe.com and tell exactly what method you used to create it (Save Aa, Export As, Asset Export), with what parameters specifically.

16. 'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    This happens when saving an illustrator doc now.

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    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.