Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1116 results found
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Cutting out parts of the exported PNG
Exporting "saveforweb" PNG cut all the logos a few pixels in.
P.S. ever since CC was released (and started renting out your software) the quality went down, your software doesnt work well with macos catalina. BOOOOOOO Adobe. BOOOOOOOO.
Money hungry sons-a-*******.
1 vote -
Saving error Adobe Illustrator 2020 [24.0.1]
When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.
Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.
If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go…
8 votes -
PDF Preview not available (24.0.1)
Despite "Create compatible PDF file" option checked, the PDF preview states it wasn't.
1 vote -
FIX pdf file saving
Fix the fact that you receive an error when you try to save over a .pdf with the same file name. Its been a problem for Multiple Editions.
1 vote -
"Save As" dialog box not focused
OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
Safari, Mail, and Notes open in backgroundSometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the…
4 votes -
Illustrator 2020 huge problems!
Mac OS Mojave 10.14.16
Illustrator 24.0.1.
Some problems and HUGE problems:
1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the…1 vote -
Illustrator Not Holding Clipping Masks
Hello. I'm not sure if this is just an "operator error" or if this is a bug in the new Illustrator 2020, but every time I reopen my AI file the clipping masks have been removed. Is there a fix for this? It started happening when I updated to 2020.
Thanks in advance!
2 votesHi Jackie,
Merry Christmas & a very Happy New Year 2020.
Will it be possible for you to share a sample file with which you are facing this issue? If yes, then also please do let us know that how you created these files?
Please do write to sharewithai@adobe.com and also post this thread link in the mail so that we can easily identify you.
With Best Regards,
Illustrator Team -
Saving .ai file on Catalina taking way too long
Saving (command + S ) .ai file on Catalina taking way too long. Force quit applications says illustrator is not responding, left alone for about 8 minutes, it finally saves.
2 votes -
Cannot save
Any file I try and save is appearing with file error, I have tried restarting illustrator but this is still happening.
1 vote -
アプリが終了してしまう。
Illustrator2020でファイルを保存すると、アプリも終了してしまう。
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:1)Kindly provide the machine details and the test file which you are saving in illustrator .
Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks & Regards
Ankit Goyal
Illustrator Team -
Double save
I don't know why when I reopen a .ai file to keep working on it and save it, it saves it as a new document instead of updating the file I opened.
1 vote -
Cant save my files
Illu wont let me save my files, even though the size is not even that large. I tried restarting my mac and quitting the application a couple times, but still doesnt seem to work.
4 votes -
AI 24.0.1 image embed
I'm using Illustrator 24.0.1 on Mac. When saving Illustrator file even with Include Linked Files box checked, linked files are automatically embedded.
Please fix as this is a big issue especially with replacing updated images. Instead of updating automatically, each file has to be replaced again.
1 vote -
text wrap image link
AI 23.0.3 (64-bit) on Windows 10
Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
The image has been masked to a shape then text wrap on this new shape.Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
1)Kindly provide Video , Test File via File→package, Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Artboard Export Improperly Imports in other DV Apps
When using the Artboard Export (Control Alt E), I noticed that importing those files (in my case, JPEGs) into After Effects and Premiere results in all the files being the last output image of the batch. It doesn't matter if they are imported one at a time or in a group, through Media Browsers, Drag and Drop, or an Import Dialogue box. The files visibly appear correct on the computer when previewed.
This is experienced when importing into Adobe After Effects and Adobe Premiere (2019 and 2020). This behavior is not present in Photoshop or even Adobe Acrobat upon import.
…
1 vote -
Double "replace" dialog boxes, no file name highlighting
When I use "Save a Copy" to render EPS files of multiple artboards, I get a "Replace" dialog box as the first AND last of four dialog boxes. Previous OS had just one Replace instance as the last step – same as Photoshop's "Legacy Save for Web."
In addition – and this is much more frustrating and tedious – the file name is not highlighted, forcing me to use the mouse to activate the dialog box (tabbing doesn't work) and then select the text apart from the file tag. Having to manually select text to begin file naming is RIDICULOUS.
2 votes -
Temp file string prepended to filename slug
When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.
Ai 2020 24.01 Mac OS Catalina 10.15.1
3 votesThanks for sharing the details.
We are now able to reproduce the issue.
The team will be looking into the problem.Thank you for the feedback.
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Symbols and SVGs issues (Illustrator 2020)
Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.
Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).
When opening the SVG in previous versions…
3 votes -
New update (v24.0) save for web issue illustrator not responding while exporting
I can't export any file for web
illustrator crash and not responding while saving for web2 votes -
⚠️ ⚠️ svg filter effect rasterized in image instead of generating svg filter element when exporting svg file
macOS Catalina version 10.15.1
Adobe Illustrator 24.0.1Steps:
File -> New (Web -> Common)
Rectangle Tool (M) -- draw rectangle on artboard
Effect -> SVG Filters -> AIShadow1
Open "Asset Export" panel. Choose SVG from "Format" combo box in panel. Click "Generate a single asset from the selection" button at bottom of panel. Expand "Export Settings" in panel, and click "Export" button at bottom of panel. Choose directory for export.Expected result:
SVG file should have a "filter" element. No PNG file should be generated.Actual result:
The exported SVG file does not contain a "filter" element. And…5 votes
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