1117 results found

1. XD and PS defaults to open .ai files - AI files should open with Illustrator only

   Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.

   Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.

   NOTE:
   Edited by Adobe Staff to generalise the issue.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have this issue fixed, please refer to steps below to solve the issue

   XD defaulting to AI on Windows
   -——————————————————————

   • Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.

   PS defaulting to AI on MAC
   -——————————————————————

   • Please update to latest version of Illustrator (23.0.1) to solve this issue.

2. Use of Asset Export panel modifies existing SVG when closing without saving changes

   When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

   Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

   This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I encounter this bug - normally when closing Illustrator at the end of the task.

   Steps to reproduce:

   1. Create a new document (it can be any size). I have created a 50px by 50px Web document.
   2. Add an object to that document. I have added a black square 50px by 50px with no stroke. [Screenshot 'Step 2']
   3. Drag that object into the Asset Export panel. Leave the name as the default of Asset 1.
   4. Export the asset as an SVG.
   5. Open the exported SVG in a text editor to see it's code. [Screenshot 'Step 5']
   6. Close the document created in step 1.
   7. Open the new 'Asset 1.svg' in Illustrator.
   8. Drag the object (in this case the black square) to the Asset Export panel again. Leave the name as the default of Asset 1.
   9. Export the asset as an SVG. When asked if you want to replace the existing file choose to replace.
   10. Open the exported SVG (from step 9) in a text editor and observe that the code is different to the output from step 5. [Screenshot 'Step 10']
   11. Close the open document in Illustrator. When asked to save changes, choose 'Don't Save'.
   12. Open the exported SVG (from step 9) in a text editor and observe that the <metadata> element has been added, despite choosing to not save changes. [Screenshot 'Step 12']

   Technical Information

   Adobe Illustrator CC v22.1
   Running on macOS High Sierra v10.13.6

   When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

   Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

   This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I… more

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3. Colors dull when exporting png

   OS: iOS High Sierra version 10.13.4
   AI CC up to date

   When I export my AI document and choose PNG format, the colors are dull. The colors are correct when I save using Export, legacy, PNG. I was told by adobe support twitter that they confirmed that they got the same result as me and to report the problem.

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4. Not Responding every time PDF saved

   Every time I save my work as a PDF file my Illustrator freezes for up to 10 minutes at a time. This makes productivity EXTREMELY slow and frustrating!

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off

   I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

   However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

   Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in the output.

   I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

   However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

   Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in… more

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6. SVG File not found but will open in inkscape in windows 10 cc 2017

   SVG File not found but will open in inkscape in windows 10 cc 2017
   help

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. svgz file got an error in brouser

   Hi,
   I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
   I recently got an error when I save svgz files. It is about a missing line code.
   In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
   In the last image are setting whit which file work, but it ia to big.
   Until a few days ago I had no problem, now every file I save has this error. Please help me! :)

   Hi,
   I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
   I recently got an error when I save svgz files. It is about a missing line code.
   In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
   In the last image are setting whit which file work, but it ia to big.
   Until a few days ago I had no problem, now every file I save has this error.… more

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8. Can't export an SVG

   I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

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   Request to Contact Support  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken

   Running AI on Mac 10.13.6 with AI 22.1.
   On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

   When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

   However, if you hit enter, a) it doesn't appear to do anything. So then if you click 'Save', it will save a PDF with ALL the pages/artboards in it - even though range shows just 2-2 for example.

   So if you hit enter by mistake, you have to reset it, by clicking 'All', then 'Range' again, then enter your range and click 'Save' with your mouse, not hitting 'enter'.

   Easy fix that needs to be made as this is very annoying.

   Running AI on Mac 10.13.6 with AI 22.1.
   On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

   When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

   … more

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10. When moving a vector with a radial gradient fill, the gradient shifts upon export of an SVG

    Gradient appears to be centered in Illustrator, but shifts on export depending on where the vector is located on the artboard/pasteboard (outside the artboard). I have to manually update the SVG markup on all my exported icons. :(

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    A sample file would have helped. I applied radial gradient on a circle and exported it to SVG. The visual appearance was matched. There are some limitations in SVG 1.1 spec like absence of blending mode support that can affect.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. I can't save my file whatsoever.
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Illustrator freezes when saving to DXF or DWG

    Illustrator freezes when saving to DXF or DWG

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13. Asset export drag&drop doesn't work for group contents.

    1. Enter a Group of objects in isolation mode.
       1. drag'n'drop an object or a subgroup into an Asset Export tab

    Expected: object added as Asset for export.
    Observed: the panel is not reacting.

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14. Cannot place images. Just updated to latest version

    Totally fails to place any image.

    I have just updated, uninstalled and re-installed and updated my macbook to High Sierra.

    Macbook Pro mid-2015

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. SVG files can not be opened in Adobe CC / Illustrator 22.1.0 (Mac OS, High Sierra)

    I have been successfully exported / imported SVG files in the past. Just recently I had to re-install MacOS and Adobe CC suite with Illustrator, Photoshop etc. I just noticed I can not open SVG files in Illustrator anymore. They can be opened in Photoshop but not in Illustrator. If i try to open them in illustrator, I'm seeing prompt where I can choose if I want to import the file in text, PNG (!) or some other formats.

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16. import png from Photoshop or Capto results in an invisible link

    Illustrator CC 22.1, OSX 10.13.6

    When importing a .png or .jpeg from photoshop or as a screen capture from Capto, the link appears in the links panel, but is invisible on the art board or the paste board. If you click go to link in the links panel, it takes you an extremity on the pasteboard, but the link is not visible and cannot be selected.

    Expected result, to see the .png on the art board. When searching for link on pasteboard, that it would be visible.

    Actual result, link is not visible anywhere, but appears in link palette.

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17. Artboard

    When copying one art board and saving PDF. The PDF will sometimes save a extra page automatically. Can easily be fixed in adobe acrobat by deleting the extra copied pages but wish I didn't have to do that in first place.

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18. Can't export png file macOS 10.13.6

    1. Details of your operating system and version of Adobe Illustrator Use artboard "Save for web" or "Export to PNG" both failed

    GPU Info:
    Illustrator Version: 22.1.0
    OpenGL Version: 4.1 INTEL-10.36.19
    Number of Displays: 1
    Number of Drivers: 1
    Vendor: Intel Inc.
    Renderer: Intel(R) Iris(TM) Graphics 650
    ActiveDriverIndex: 0
    Driver[0] Name: Intel(R) Iris(TM) Graphics 650
    Driver[0] Adapter RAM: 1536
    DefaultEnableGPU: 1

    1. The steps you were taking when you experienced the issues
       Open bug.ai then export png

    2. Your expected result
       No error, PNG export properly

    3. Your actual result
       Error dialog show while preview

    [Optional] Upload your Illustrator file or a video

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19. Sierra, Illustrator crashes when saving and working

    iMac Pro, OS Sierra. When you save the file filename.ai Illustrator crashes. When working with a file after about 30 minutes, it flies without saving all the work.

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20. PDF file with Opacity Mask using a 1-Bit tiff when Exporting PNG with Anti-Aliasing TURNED OFF does not render correctly.

    BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).

    The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.

    If Anti-aliasing is turned ON in either scenario the resulting PNG is WYSIWYG.

    We need PNG files without Anti-aliased edges that match their PDF counterparts.

    Fig A PDF screenshot

    Fig B PNG export from AI PDF file & when imported into PSD (anti-aliasing OFF)

    Fig C PNG export from AI PDF file & PNG created when imported into PSD (anti-aliasing ON)

    DETAILS:
    Mac OS 10.12.6
    AI 22.1

    BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).

    The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.

    If Anti-aliasing is turned ON in either scenario the resulting… more

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