Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
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Cannot save Illustrator file to Dropbox but can save to Desktop on Mac OS Monterey
I am running Mac OS X Monterey (12.6.5) and Illustrator 2023 on an Intel Mac (Mac Pro 2014). Unusual bug: when I try to save an .ai file to the Desktop, no problem. However, when I try to save to a Dropbox folder, I get a message that I do not have access privileges and I get the -5000 code. I can first save to the Desktop and then drag to the Dropbox folder When I try to do the same in Adobe Photoshop: no problem, so it appears to be an Illustrator-specific issue. I have tried: restarting computer, fixing…
1 vote -
svg parse failure for valid arc command
The attached SVG file "bus.svg" is entirely valid and correct, but it loads incorrectly in Illustrator 2023 (27.5, Windows 64-bit). In particular, it fails to correctly parse the following valid arc command in a path tag's "d" attribute:
A 0.50 0.50 -45.0 0 0 767.50 652.25
If I change the arc command to set the rotation angle to 0, which has no effect on the geometry of the arc since the radii are equal to each other, then it renders correctly. Here is the same arc, but expressed in a way that Illustrator imports correctly.
A 0.50 0.50 0.0 0…
2 votes -
Illustrator exports SVG with font set to ArialMT
When we export artwork from Illustrator with text formatted with the Arial font, the SVG code has the font set to ArialMT (the old Postscript name). This generally isn't a problem unless the image is displayed on a system that does not have the ArialMT font installed.
Short of changing the SVG code, is there anyway of preventing Illustrator from using the old Postscript name for the Arial font.
It seems to be same with artwork created on MacOS and Windows.
Inkscape does not have this problem.
2 votes -
AI2023 can't open the PDF files exported from Packmage
Hello, I have been using Packmage CAD to generate PDF vector graphics (which only contain vector information, including layer information from AI files), and have always been able to open and edit them in AI, even in Illustrator v26.5.3. However, the latest version of Illustrator 2023 is giving me an error. Could you please help me fix AI2023 or make it compatible with the old version of PDF?
1 vote -
Exported TIFF files not showing layers
When exporting TIFF files as different art boards only one layer displays.
I found the cause was that one of the layers was selected. This is the only item that was showing in the exported files.
By simply deselecting the layer the whole file exports properly as expected.
The two exported files are from the same document…
The one with just the blue background is the one with the background selected making it the only thing showing.
The other file was from the same document with nothing selected displaying both flags and background.
1 vote -
PDF export misses
After performing "Save a copy" and choosing the PDF, the PDF created does not contain all the art of the artboard. It seems random with no consistency as to what is affected.
- Sometimes ungrouping helps, 50%. Most often I have to delete the art and replace it.
- Could even be the same art that appears on another page, so its not errors in the art.
- Could be copy or vector work.
- Does not matter if its save as smallest size or other size1 voteThe team would need the test file you can reliably reproduce the problem, the steps to reproduce it, the exact OS specs and the version of Illustrator used. A video can also help to study the issue.
If you can share the file publicly — please attach it in the comments. If if you are not allowed to do so or you do not want to make it public — you can send it over to sharewithai@adobe.com
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Illustrator 2023 opening file crashes when there is a broken link (usually with effects applied)
OS: Window 10
Ver: Illustrator V27.4.1When I open a saved file on other machines (Same OS and Version),
sometimes the link files are broken. However, the problem is Illustrator will crash when I click cancel on the relink pop-up window. And if the file has objects that have effects such as drop shadow/ outer glow, etc. applied. The rendering effect pop-up will load and get stuck loading, crashing the illustrator.It doesn't matter if I hit cancel on the rendering pop-up, which I suspect doesn't work, to begin with.
Have to manually kill the program with the task manager.
…
1 vote -
Version History Panel not displaying any content (previous versions, bookmarked, etc.)
Problem:
Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.My setup:
Macbook Pro M1, OS Ventura 13.3.1
Adobe Illustrator 27.4.1What I've tried to do:
- Restart Creative Cloud and Macbook
- Create and save a new .aic file2 votesThis issue has been resolved.
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レイヤーの前後関係を無視して”線”が表示されます。書き出し後も問題あり。
レイヤーの前後関係を無視して”線”が表示されます。（画像参照）
プレビューの問題かと思い、書き出してみましたが書き出し後も線の表示に問題があります。
制作の都合上、表示-アウトラインを多用し切り替えて表示します。
単なる処理負荷によるものかと思いましたが、今回2度目だったので報告させていただきます。以下してみたことです。
［→再度、開き直してみる］
開いてすぐは正常に表示されます。ひとつでもオブジェクトを操作すれば問題が発生し、レイヤーを無視した表示になってしまいます。［→別PCで開いてみる］
クラウド共有したデータを別デバイスで開いた際も問題が見られます。［個人的な解決方法］
オブジェクトを別ファイルにコピーし直して解消Adobe Illustrator2023 27.2
MacBook Pro 2019 15inch MacOS Monterey 12.5
iMac 2014 MacOS Big Sur 11.6.8よろしくお願いします。
1 vote -
export
hi all,
when i dragNdrop a vector group in the window "export files", illustrator add big space at the top and at the right of the vector group. On hard drive, i obtain a big picture with a lot of space.
After several tests, the window "export for files" exports correctly artboards but no files !!??
I use in this picture, deform texte with a vector behind.
i install the last version of illustrator.
i work on OSX Monterey.
bye1 vote -
Resaving a file that is being currently saved makes it loose changes
Steps: Save and Save As
While the file is processing the save, if you save a copy or with another name, the changes made in that initial save are completely lost (in some update this problem appeared, in the past it was not like that).
Illustrator 25.4.8
Mac OS 10.14.6 (18G4032)1 vote -
text deleted and exporting empty
This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
When you try and save the ilustrator file it shows the error you see.I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to…
1 vote -
png export fails
Illustrator 2023 crashes almost every time I try to export my work into a .png file
1 vote -
REMOVE THE POPUPS - share online
please remove the annoying popup ... i will never share or use google cloud for any business documents.
and i hate HATE popups that will not go away. i never want to see any popups.15 votesWe have rolled out a release yesterday which gives the capability to turn this off through a 'Don't Show Again' option available in the popup dialog.
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ÇOK ÖNEMLİ ÇOK ACİLLL - Otomatik kaydetme çalışmıyor
Merhaba,
Hem bu versiyon (beta), hem de en son yayınladığınız versiyonda;
- Otomatik belge kaydetme özelliği düzgün çalışmıyor. Çalışmaya başladığında programı kesinlikle kilitliyor. Otomatik kaydetme özelliğini kapattığım zaman programı kullanabiliyorum1 vote -
Grey borders appear on rectangles when exporting to PNG (scaled)
When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
– "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
– The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if I…2 votes -
Export as PSD take long time to save, and make the software to freeze
If you try to export to PSD, it will freeze the app, and take long time to save it.
1 vote -
Acrobat PDF File Format is having difficulties. Bad parameter.
Having this issue after the 27.3.1 update. Found that it cause by the mask inside the transparency. The error prompt out when we try to save the file.
13 votesI am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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File saving on network issue.
Using current Illustrator v27..3.1 and files on our Windows network are saving as temp files rather than existing AI files.
This is a major problem, as if operator is not opening the folder window, they will not see the temp files if they go via FILE>OPEN. Opening the existing file opens up the previous version and all amends are lost!1 vote -
export
hi, I have a bug in Illustrator.
when I try to export an image by "save for web" method, the images becomes very sharp and text is unclear and little blurred and pixeled even when I edit it and scale. please fix it as soon as possible since I need to slice some parts of the artboard and I can't do it another way...1 vote
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